Racquel Vanzant

Racquelv513@gmail.com
678-349-6945

Summary
 With 20+ years of IT experience including 15 years as a Windows/Virtual System Engineer, experienced with
infrastructure additions, Exchange email, Windows server data migrations, and disaster recovery solutions. 
 Designed, deployed, and supported Microsoft Server, Active Directory architecture, and desktop services for various
clients.
 Experienced in desktop virtualization solutions, setting definition, and implementing virtual desktop assets using App-
V and Citrix related technologies.
 Has an in-depth understanding of industry leading virtualization technologies from both a design and engineering
perspective.
 In addition, experienced with SAN Platform Administration backend virtualization and database disk via fiber channel
and iSCSI, as well as with Windows/Vmware cluster services, load balancing support and maintenance, has
experience monitoring and maintaining VMware Environment, implementing vMotion, DRS, and HA and disaster
recovery services, storage space monitoring and allocation, vSwitch configuration and implementation.

Education

DeVry University, Atlanta, GA (late 2021 Graduation)

BA-Technical Management

Herzing College, Atlanta GA

AA- Computer/Electronics Technology

Technical Skills
Server Windows Server 2012,2016 & 2019, ESXi and VCenter 4.1, 5.x, 5.5, 6.7
Desktop Windows 7 and 8,10 VMWare Virtual Desktop 4.5, 4.6, 5,7.7,7.8,7.9,7.10
Scripting PowerShell, PowerCLI
Networking Cisco routers, switches and UCS
Hardware Dell Servers, HP Servers
Messaging Exchange Server 2007&2010, BES Server 4.1

Experience:

Driven Technologies Inc. November 2018 – Present

Horizon View VDI SME/Architect

Elarbee Thompson (Driven Tech Client?) – Atlanta, GA

 Installed, Configured and Deployed VSphere 6.7 Environments
 Installed, configured and deployed Horizon View 7.7 infrastructure with supporting servers
 Workspace One architecture, installation and configuration
 Deployed and configured UAG access in DMZ
 Installed, configured and deployed VROPs Manager
 Installed, configured and Deployed UEM NoAD Environment
 Installed, Configured and Deployed and provisioned App Volumes environment with provisioned applications
 Configured, Optimized and deployed Windows 10 Golden Desktop Images.
 Provisioned and Deployed Linked Clone and Insta Clone desktop Pools
 Tested and verified configuration metrics, login times and storage IOPs

Horizon View VDI SME/Architect

IGT (Driven Tech Client) - Lakeland, FL
 Installed, Configured and Deployed VSphere 6.7 Environments
 Installed, configured and deployed Horizon View 7.7 infrastructure with supporting servers
 Deployed and configured UAG access in DMZ
 Installed, configured and Deployed UEM NoAD Environment
 Installed, Configured and Deployed and provisioned App Volumes environment with provisioned applications
 Configured, Optimized and deployed Windows 10 Golden Desktop Images.
 Provisioned and Deployed Linked Clone and Insta Clone desktop Pools
  BIG-IP F5 Load balancer configuration and deployment

Advanced Disposal - Jacksonville, FL

Horizon View VDI Architect(DrivenTech Client)
 Migration from Citrix XenApp 6.5, and Xen Desktops 7 to Horizon View 7.8
 Installed, Configured and Deployed (2 sites) VSphere 6.7 Environments
 Installed, configured and deployed (2 sites) Horizon View 7.8 infrastructure with cloud POD configuration
 Workspace One architecture, installation and configuration
 Deployed and configured UAG access in DMZ
 Installed, configured and deployed Horizon View vROPs Manager
 Installed, configured and deployed RDS Application Farm Servers
 Installed, configured and Deployed UEM Environment
 Installed, Configured and Deployed and provisioned App Volumes environment with provisioned applications
 Configured, Optimized and deployed Windows 10 Golden Desktop Images and Provisioning workstations
 Provisioned and Deployed Linked Clone and Insta Clone desktop Pools

Business Technology Architects(BTA) July 2015 – September 2018

Sr. Windows/Vmware Engineer

Global Payments (BTA Client) – Atlanta, GA

 Infrastructure Implementation, Maintenance and Support of Windows 2008, 2012, 2016 Server Enterprise
Environment
 VMware 5.5, 6.5 Enterprise Management and Support
 Provide Windows system builds in a Windows enterprise class infrastructure and building next generation
virtualization platforms.
 Application build (load balance, server infrastructure, security, storage).
 Development and testing of environment and preparing the application to go to production.
 Azure Cloud automation deployment, configuration, maintenance and troubleshooting.
 AWS Cloud configuration and support

Morgan and Morgan Law firm (BTA Client) – Atlanta, GA

 VMware Horizon View 7.3 Installation, Configuration and Support
 Windows 7/10 optimization, configuration and support of golden images
 Optimization of Horizon view environment

CBS, Atlanta, GA(BTA Client)– Atlanta, GA

Sr. VMware/VDI Engineer
Infrastructure Implementation, Maintenance and Support of Windows 2008 & 2012 Server Enterprise Environment
 VMware 5.5 Enterprise Management and Support
 VMware View Horizon 5.3 Migration to View Horizon 6.0, host implementation and supporting servers.
 Management and creation of Gold Templates for VM servers and workstations
 Building agent Installation Scripts and Windows Installer (MSI) packages for PCs, servers, and virtual Desktop
applications using InstallShield, VMware App Volumes, support and distribution.
 VMware UEM installation, support and distribution.
 vRealize Automation and configuration
 Azure Cloud Infrastructure Support
 Microsoft RDS implementation and support.
 BIG-IP F5 Load balancer configuration and deployment
 HP 3Par Storage maintenance
 VBlock management and support for West Coast implementation.
 Active Directory, User Groups and GPO Security and Management
 Trend Micro Antivirus Policy configuration, management and support of 475 Windows Physical and Virtual Servers,
900 Desktops, tablets and MAC infrastructure.
 Design, installation and management of System Center Configuration Management Server 2007-2010 & 2012
(SCCM) for WSUS Updates, Inventory and Software License Management, Software packaging and deployment and
provide remote connectivity for desktop and server support for Datacenter site.

Blue Cross Blue Shield Tennessee, Chattanooga, TN October 2014 –June 2015
Windows Analyst III
 Managing remote, collocated data centers and operations via remote access technologies and leveraging “remote
hands” resources provided by collocations for system installation, break/fix replacement and troubleshooting
 Infrastructure Implementation, Maintenance and Support of Windows 2003, 2008&2012 Server Enterprise
Environment, VMware 5.0-5.5 Support
 Active Directory, User Groups and GPO Security and Management
 McAfee/Trend Micro Antivirus Policy configuration, Management and support of 10,000 Windows Physical and Virtual
Servers, 7000 Desktops, tablets and Xen desktop infrastructure.
 Design, installation and management of System Center Configuration Management Server 2007-2010 (SCCM) for
WSUS Updates, Inventory and Software License Management, Operating system deployment (OSD) and security
compliance.
 Software packaging and deployment and provide remote connectivity for desktop and server support for 12
Datacenter sites.
 Created custom reports and collections using TSQL and WQL queries against the SCCM database for upper
management and/or other business associates.
 Provided Tier 3 support for issues in relation to all aspects of SCCM/SQL infrastructure including proper escalation,
communication and management of production system problems.
 Successfully remediated SCCM Site and client issues regarding boundaries, replication, application deployment,
patching, group policy and Windows Management Instrumentation (WMI) using Configuration Manager Trace Log
(CMTRACE) tool.
 Back up Engineering support for Vmware 5.5 Infrastructure and Cisco UCS Deployment and Support
 F5 Load balancer configuration and deployment

MediaMoxie (Independent Contractor), Atlanta, GA January 2014 – October 2014

Systems Engineer
 Infrastructure additions, Exchange email and Windows server data migrations, and disaster recovery solutions
 Designed, deployed and supported Microsoft Server, Active Directory architecture and desktop services for various
clients
 Hardware and Software purchasing, suggestions and implementation
 Windows XP to Windows 7 Migrations
 Vmware infrastructure support and maintenance
 Patch Management
 Server/Workstation hardware support and service

WellStar Health System, Atlanta, GA June 2013 – December 2013

VMWare/VDI Engineer
 Manage Wellstar virtual infrastructure, VMWare ESXi, Vcenter and VCloud Director 5.1.
 Setup, Provisioning and deployment of 1200 Virtual Desktops on Horizon view 5.2
 Enable Operations to deploy and configure new virtual machines
 Account and group management using AD GPO and ZEN Works
 Capacity planning, memory and cpu usage, storage IOPS
 Providing weekly resource utilization reports and infrastructure forecasting, chargeback reports
 Monitoring tools: vFoglight, Xangati
 Capacity tools: vMTurbo, SolarWinds and Veeam
 PowerShell 3.0 pool creation, startup/shutdown scripts
 Create, optimize build processes and deployment tools
 Daily run and maintain of systems including monitoring for system health, performance, and security 
 System performance monitoring and capacity planning 
 Develop desktop virtualization solutions, set definition, and implement virtual desktop assets using App-V and Citrix
related technologies.
 In-depth understanding of industry leading virtualization technologies from both a design and engineering perspective
 Able to demonstrate technical capabilities and solution offerings for virtualization in the Data Center, on the Desktop,
and in the Cloud.

Koch Business Solutions, Atlanta, GA January 2013 – June 2013

Windows Analyst
 Configure, monitor, managed and maintain 5,754 KBS Physical and Virtual Servers deploy guests within a virtual
farm.
 AD GPO creation, security,patching and management
 Powershell scripts for AD Groups, cluster and mailbox creations, VMware hypervisor statistics
 Monitor system performance using standard tools (SCOM), creating baselines, planning capacity, and tuning systems
to achieve business required reliability and performance.
 Keep current with our various vendors regarding version upgrades and functionality enhancements that may benefit
customers and KBS.
 Keep customers up to date and knowledgeable about what is happening with their server(s).
 Collaborate with remote plant personnel, vendors, and other IT teams to provide server support and consultation.
 Respond to ITSM (Remedy) tickets and notifications received to meet business SLA’s.
 SAN Platform Administrationbackend virtualization and database disk via fiber channel and iSCSI
 Windows/Vmware cluster services, load balancing support and maintenance
 IIS Cluster support and maintenance
 Exchange server 2010 cluster support and monitoring
 Retirement of old HP Proliant 380 servers through P2V conversion
 Remote server support through ILO or DRAC Technology
 Support of Disaster Recovery Data Center, including the roll out of a new server platform (Cisco UCS Blades) remote
managementmodel Including maintenance, and monitoring

Comcast, Atlanta, GA November 2011 – December 2012

VMWare/VDI Engineer
 Monitor and maintain VMware Environment, implement vMotion, DRS, and HA and disaster recovery services,
Storage space monitoring and allocation, vSwitch configuration and implementation.
 Capacity planning and management, infrastructure forecasting
 Vmware SRM setup and Management for DR options
 Management of System Center Configuration Management Server (SCCM) and App-v software packaging for VDI
Desktops
 Create and manage AD user accounts and groups
 Enforce and manage corporate policies using AD GPO
 Xangati and SolarWinds Monitoring
 P2V and V2V Conversions of older HP Proliant Servers
 Manage Virtual Servers, templates and snapshots
 Patch, updates and upgrade management
 Monitor and maintain VMware VDI Environment
 Setup, Provisioning and deployment of 35,000 Virtual Desktops
 Maintain virtual desktop folder organization and snapshot management
 Create and deploy ThinApps and XenApp applications for various departments
 Standup, Testing and Deployment of desktop pools
 Manage Antivirus, Desktop OS updates and patches
 Powershell pool creation, startup/shutdown scripts

Quality Technology Services, Suwanee, GA January 2008 – November 2011

Windows Systems/Desktop Engineer
 Managing remote, collocated data centers and operations via remote access technologies and leveraging “remote
hands” resources provided by collocations for system installation, break/fix replacement and troubleshooting
 Infrastructure Implementation, Maintenance and Support of Windows 2003, 2008 Server Enterprise Environment
 Active Directory,User Groups and GPO Security and Management
 Exchange 2007&2010 Server Support and management
 Design, installation and management of System Center Configuration Management Server 2007-2010 (SCCM) for
WSUS Updates, Inventory and Software License Management, Software packaging and deployment and provide
remote connectivity for desktop and server support for 12 Datacenter sites.
 Installation, configuration and support of SCOM 2007&2010 for infrastructure server monitoring, applied baseline
alerts and using performance reporting tools , capacity planning, and performance tuning of Windows 2003&2008
based systems to achieve business required reliability and server performance.
 Mentor and Manage, and Oversee Desktop Support group supporting 12 remote sites and 500+ desktops
 SharePoint 2007 &2010 management, maintenance and support
 Managed Symantec Endpoint Antivirus Server
 Working Knowledge of Server Threat management Gateway across Clustered environments
 Managed all hardware warranties, software licenses and inventory control for entire enterprise
 Designed, installed, tested and deployed VDI Environment consistent with Xen Desktop 5.0 and Vmware 4.6 VDI
Desktops using Wise Zero/HP Clients using PCoIP Protocol for small group of users
 Powershell 2 scripts for end user and mailbox creations, AD Group Creations
Trainings
 Exchange Server 5.5- Intellinet
 SQL Server- Omni Technology
 Cisco Router Configuration – IMS
 Microsoft System Center Configuration Manager (SCCM) – New Horizons
 Windows 2003 and 2008 Server Track – New Horizon
 Windows7 – New Horizons
 ESXi 4.1/VMWare vSphere and 4.1– New Horizons
 ESXi 5.0/VMWare vSphere 5.0– New Horizons
 Vmware VSphere 6.7 – Global Knowledge