GAURAV CHANDRA

Contact: +91-9718048061 E-Mail: gaurav2704@gmail.com

Proficient Level Assignments in Technical Support Operations with a growth oriented

organization of repute. I look forward for a working environment that provides opportunity to
enhance my skills and make significant contribution to the Industry.

Educational Qualifications

 B.E. (Computer Science) from Maharishi Dayanand University, Faridabad (India)

 Completed 6 month course of Information Technology and Ethical Hacking in Ruman system
of Appin Knowledge Solutions.

Academic Credentials

 B.E. (Computer Science) from Maharishi Dayanand University, Faridabad in 2008 with 60.6%.
 XII from Nav-Jiwan Public School, Faridabad in 2002 with 60.4%.
 X from, Nav-Jiwan Public School, Faridabad in 1998 with Second division.

Certifications - Scored 71% in Online test of Internet Security & Ethical Hacking Course
in 2010.

Present Organization - Vega Projects India Pvt. Ltd.

Designation - Onsite Engineer
Duration - September 2018 to till date

Job responsibilities at Vega

 Provide engineering support in Royal Bank Of Scotland (RBS) GFS building in G
urgaoan regarding Video Conferencing equipment performing daily checks, upgrading a
s planned, and. providing logistical support for large meetings.
 Performs setups, tests, adjustments, operations, and shutdowns of equipment in suppo
rt of AV/VC sessions .
 Communicate and document accurate status of work in progress and complete with man
ager, team members, and customers.
 Provide escalation support and triage of various audio visual video and teleconference eq
uipment and provide user training of same .
 Perform analysis, diagnosis, and resolution of end user issues and problems, escalating is
sues internally or with support vendors when necessary.
 Resolves system operational problems by troubleshooting.
 To set up and check equipment of vendor equipment held randomly in town hall or event
.
Previous Organization: - Tacker Technologies Pvt. Ltd
Designation - Project Engineer
Duration - May 2017 to August 2018

Job responsibilities at Tacker

Managing the complete range of long term project activities in AMERICAN EXPRESS Consisting- site
survey, attending onsite meetings and Commissioning of complete Audio-Visual Systems.

Understanding and generating the project requirement -: (Preparing Rough layouts, Preparing Schematics,
Cable and connector details, Cable schedule, project Schedule etc.)

Assisting in the execution of technical meetings with customer for requirement gathering; troubleshooting
all kinds of problems.

Carrying out resource mobilization, man-power deployment and rendering technical support; ensuring the
execution of projects within time, cost & budgetary parameters.

Extending high-end technical support at sites and ensuring high customer satisfaction levels through
promptly addressing clients problem.

Projects

 American Express (Cyber City & Golf Course road-Gurgaon).

 Indigo (Huda city Centre-Gurgaon)

Installation of Audio-Video & Telepresence device specifically in AMERICAN EXPRESS of all

& Telepresence Endpoints like SX Series :- SX 10, SX-20 & SX-80, MX Series - MX-300, MX-700,
MX-800 Other Cisco devices such as CTS2010, P-65
Calling & Conferencing through Crestron Mercury -:

- from IM like Skype for business Enterprise (SFB) 2015

- from Web Applications like Cisco WebEx
- from Soft client like Cisco Jabber
- Setup & Installation of Skype For Business 2015 on front end server with domain server.

Handling the Events or Town-hall of AMEX-:

1. Involving with task of coordination with vendors

2. Integrate the TP device with vendors AV System
3. Including Web-Ex, SFB 2015 or IP Phone to merge with AV Equipment.

Previous Organization: - AGC Networks (3rd Party pay roll)

Consultancy name - IT Source Technologies Ltd.
Designation - AV Engineer
Duration -Oct 2015 to Apr 2017

Job responsibilities at AGC

 Looking the tickets regarding the Customer issues.
 Handling the VC & Equipment on Client site.
 Troubleshooting & operating the devices belong to both VC & Audio & Video.
 Also installing the standby equipment if required.
 Attending the calls, Preventive Maintenance & Site Survey visit of Gurgaon region.

Previous Organization - Business Octane Solution Private Ltd.

Designation : Customer Support Engineer
Duration : February 2014 to October2015

Job responsibilities at BOSPL

 Handling the Customer logged complaint & attending the calls.
 Installing & Configuring the Video conferencing Equipment on Client site.
 Troubleshooting & operating the devices whether it belong to Audio & Video.
 Also installing the standby equipment if required.
 Covering the NCR Region like Gurgaon, Delhi, Noida & others for attending the calls, Preventive
Maintenance & Site Survey visit.
 Follow up with the Client for AMC Renewal.
 Familiar with various AV devices like :
- Codec of Polycom HDX series, Polycom RPG Series
- DSP of Polycom Sound structure series, Nexia TC.
- Controller Crestron 2 Series & 3 Series
- Audio Video Switcher, Matrix Switcher, Distributor Amplifier,Video-Scaler,Transmitter Receiver.
Cisco MCU - MSE 8510, MSE 4515

Previous Organization: - SIEMENS Enterprise communications Privat Ltd.

(3rd Party pay roll) Consultancy name - IT Source Technologies Ltd.
Designation : Customer Support Engineer
Duration : February 2012 to Feb 2014

Job responsibilities at SIEMENS

 Worked in The Imperial, Janapath, New-Delhi. Installation & Maintenance AV Setup of Polycom HDX
8000, HDX 7000 and VSX 7000 .
 Worked at Delhi Secratriat, ITO, New-Delhi.Installation,Maintenance & Configuration of Polycom
Codec, MCU of RMX 2000 over Intranet to make a layer for Multiple Conferencing.
 More than 22 Months of Experience in handling, installing and maintenance of Polycom Equipment.
 Worked as an International Administrator provide Voice Service through VOIP at AON Hewitt,
Gurgaon - Software Handling and Implementation of COMWIN software of EPABX.

Projects Handling

 Google hacking, project during internet security& ethical hacking course in Ruman System of
Appin Technology.

 Anatomy of hacking, project during internet security& ethical hacking course in Ruman System
of Appin Technology

Skill Set

 Programming Languages - C, C++

 Operating System - Windows 2000, Windows 98, Windows XP.
 Packages - Microsoft Office 2010.
 Hardware Basic - Proficient Knowledge of hardware

Personal Vitae

Father’s Name Mr. Krishna Chandra

Address Flat no.-403, Tower-B4, RPS Savana
Sect-88, Greater Faridabad- 121002
Date of Birth 02/01/1981
Nationality Indian
Sex Male
Marital Status Single
Hobbies Watching movies, Listening to music
Language English, Hindi

(Gaurav Chandra)