Business Manager

K.Veerendra Email Id:veerendrak880@gmail.com

Mobile: 9949851851                         

OBJECTIVE

To pursue a professional career which is technically creative and challenging which

provides opportunities to employee current skill set and an environment this encourages
initiative and learning to enhance my skills towards advance technologies professional
satisfaction.

EXPERIENCE

Feb`19-Till date Reliance Retail

 Manage end-to-end Jio Giga Fiber business at the Jio Centre

 Manage sales and home connect operation
 Achieve targeted customer base and revenues
 Drive updation of land-base, joint surveys and RFC release
 Get permissions from societies, right of way application
 Ensure timely execution of network deployment
 Ensure adherence to service delivery and assurance KPIs
 Maintain relationships with local authorities
 Handle any unforeseen situations and escalations
 Review materials regularly and ensure tool kit availability
 Engage and drive team and local partners productivity
 Ensure timely availability of contractors and partners

Apr`17-Feb`19 TATASKY

 Responsible for Installation and Fault repair of all Customers.

 Handling of various subcontractors for installation activities
 Handling distributor and dealers effectively to achieve targets
 Responsible for all Services Orders and Fault tickets to be closed within SLA
 Mobilize the teams for Installations and fault repair
Sep’13 – Apr`17 Atria Convergence Technologies Pvt.Ltd

Team Leader -Service Delivery Team Size - 20

 Responsible for Installation and Fault repair of Retail & EB Customers.

Business Manager

 Handling of various subcontractors for installation activities

 Responsible for Attrition control of both on-roll & Off-roll employees.
 Material management for Projects, Delivery and assurance.
 Driving the field teams towards reduction of open SR volume
 Conducting periodic training sessions to field engineers on WIFI router trouble shooting tips and EB
Configurations.
 Coordinating with different departments (NOC, CC,) with in the organization and providing end to
end resolution for customers.
 Periodic visits to Customer care centers to provide feedback about process gaps and Quality.
 Driving special projects like PAT, Network Up-gradation and Clustering.
 Online support for configuring Networking Products (Routers, Switches) Protocols (TCP-IP, TELNET )

Jul’12 – Aug’13 Adecco india PVT LTD(Bharathi

Airtel)
Team Leader Team Size - 15

 Configuring of various ADSL USB Modems & Routers.

 Configuring of Wi - Fi Routers,DVR, VOIP devices
 Educating the customers about the Product and features
 Responsible to maintain specified SLA ( Service Level Agreement ) target
 Always tried to maintain customers delight with prompt approach
 Providing Network Solutions to customers with respect to ADSL connectivity
 Providing training for engineers regarding Modem/Router configuration, Mail Client
configurations, usage of various software and commands in OS for troubleshooting purposes
 Configuration and troubleshooting VPN connections and video conference
 Configuration of Mail client and trouble shooting

EDUCATIONAL QUALIFICATION

GRADUATION: B.TECH in Computers Science Engg. From Guru Nanak Engg’ College, affiliated to J.N.T.U,
HYDERABAD in   2007-11 with 60%.

TECHNICAL SKILLS

Languages  :   CCNA

Operating System : WINDOWS

STRENGTHS

. Hard working and Self-motivating.

Business Manager

. Prefer to work with individual as well as team.

. To face and overcome a given task.

PERSONAL PROFILE

Name                       : K.Veerendra

Date of Birth            : 04-06-1989

Total Exp: : 54 Months.

Marital Status: : Married

Languages known: : English, Hindi, Telugu & Kannada

DECLARATION

I hereby declare that the above given details are true and genuine to the best of my
knowledge.                  

K.Veerendra