Mirza Yawer Baig

IT Dept Head

 Liaise with Directors to make decisions for operational activities and set strategic goals
 Designing and implementing strategic plans to reach sales targets.

 Leading and motivating staff to improve customer service with clients.

 Cultivating lasting relationships with customers to grow customer loyalty.

 Developing and promoting weekly, monthly, and quarterly sales objectives.

 Working with customers to better understand their business needs and goals.

 Assessing costs, competition, and supply and demand to identify selling prices.

 Estimating sales volume and profit for current and new projects.

 Establishing a training program to train team.

 Plan and monitor the day-to-day running of business/services to ensure smooth progress
 Supervise staff from different departments and provide constructive feedback
 Evaluate regularly the efficiency of business procedures according to organizational objectives
and apply improvements
 Manage procurement processes and coordinate material and resources allocation
 Oversee customer support processes and organize them to enhance customer satisfaction
 Manage relationships/agreements with external partners/vendors
 Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Khalid Khan

 Managing and handling the team and scheduling their calls

 Sites visits and Making Reports
 Handling Client’s requirements for sites
 Handling our all type of works on site’s
 Team Handling
 Attending Client meetings for new site’s work
 Work on Site Drawings marking & BOQs
 Software & Windows installation
 System Assembling
 System Hardware Diagnosis & troubleshoot
 System Repairing on Card Level (Laptop/Desktop)
 Troubleshoot on Network Issues
 DVR & NVR Camera Setup & Configuration
 Access Point Configuration
  All type of Printer Installation & Solutions
 Now Working on Sound System Installation & Solutions
 Now Working on VDP System Installation & Solutions
 I/O Punching
 Crimping RJ-45 connectors
 Rack Manage & Maintain (cabling & marking)

KRA (Saroj Kumar Choudhary)

1. Service Delivery Management:

 Ensure the delivery of IT services as per agreed-upon Service Level Agreements.

 Monitor and improve service quality and customer satisfaction.
 Minimize service downtime and disruptions through effective incident and problem.
 Management, optimize resource allocation and utilization.
 Participate in Presales meeting with client.
 Site visits and survey for proper planning of the project.

2. Team Management:

 Define roles and responsibilities, set goals, and provide regular feedback and coaching.
 Encourage a culture of continuous learning and professional development.

3. Coordination with vendor’s Technical Support team as per the requirement of the project

4. IT Service Strategy and Planning:

 Develop and implement an IT service strategy aligned with the projects objectives.
 Create a roadmap for IT service improvement and innovation.

6. Support in Quotation Building

 Support on technical topics for quotation creation of the project

8. Incident and Problem Resolution:

 Establish effective incident and problem management processes.

 Lead the resolution of critical incidents and major problems
 Implement preventive measures to reduce recurring incidents

9. Service Improvement and Innovation:

 Continuously identify areas for service improvement and innovation.

 Encourage and support the implementation of new technologies and best practices.
 Measure and report on the impact of improvements on service quality.
10. Documentation and Reporting:

 Maintain documentation of IT systems, configurations, and processes.

 Generate regular reports on IT service performance
 Provide insights and recommendations based on data analysis

12. Site & field Engineers & Technicians Support:

 Provide training and support to end-users to maximize their productivity.

Gopal Krishna

 Installing and configuring client computer systems.

 Responding to client IT support requests.

 Meeting with clients to diagnose software, networking, or hardware issues.

 Providing technical support on-site or via remote-access systems.

 Repairing hardware malfunctions, software issues, and networking problems.

 Maintaining good client relations.

 Tracking and managing work records.

 Compiling job reports.

 Perform software upgrades

 Perform hardware upgrades

 Take part in vendor management

 Perform LAN/WAN and security analysis

 Perform capacity planning

 Perform hardware troubleshooting

 Administer LAN/WAN and network security

 Perform LAN/WAN and network security implementation

 Perform network monitoring and troubleshooting

 Manage IT budgets

Name –Vimal Kumar (KRA)

Job role- Desktop support engineer
1) Installing hardware and software computer peripherals
 2) Troubleshooting networking and connection issues
3) Camera check daily base
4) Installing windows and linux, software
5) Install printer software

Parvez Ahmad)
Desktop Support Engineer

1) Maintenance of all types of laptop & Desktop inventory

2) Desktop Level H/W and networking.
3) Monitoring and resolved the all types of dialer Server issue.
4) Support to Software and Application ( Kerio Mail and Sycorian APPs.)
5) Printer types Issue troubling.
6) Resolve the issue of ISP link with the Help of Isp Provider.
7) Co- ordination with H/w vendor of sycorian follow up day by day.
8) Monitoring of all types of network and server devices on daily basis.

Mirza Daud Baig

 Ipbx installation and

 Configuration and ip phone Configuration and
 Access point Installation and Configuration and
 Bose Music system installation and Configuration and
 JBL Music system installation and
 Cctv cameras ip analog installation and Configuration and
 Printer installation And Configuration and
 I mac and mac installation Configuration
 Laptop and Desktop windows installation and
 Configuration Turboshooting and
 Lane line Phone installation and Configuration and
 Rack manage
 Switch installation Networking and
 Ups installation and
 Data transfer
 System update and
 Sp installation
 VDP installation and Configuration
 Door glass look installation and
 Wifi Qubo Camera
 Installation and Configuration and
 Tv installation and
 Vc installation and
 Polycam installation and Configuration and
  Amplifier installation and problem Daignos and
 Google wifi installation and Configuration and
 airpurifier installation and
 Ivms and hik connect
 Configuration and
 Team support..

Sunil Kumar

 Ongoing Site’s work update on Excel.

 Work on Site Drawings for Surveillance devices marking, etc.
 Making Regular Reports on Santosh Hospital & Medical College.
 Site attend when residence Engineers are not available on site.
 Remote H/W S/W support.
 OS Installation/ Upgradation
 Software/Hardware Installation/Upgradation.
 Diagnose System Hardware and Troubleshoot in Card Level.
 Work on Excel, PDFs and Word Files.
 Research on Client systems requirements and providing best solutions according to their needs
and Efficiency.