Sanjeev.

+91 9886346432 sanjee86@gmail.com Bengaluru, IN

SUMMARY
With over 12+ years of experience in IT Operations, IT Infrastructure management, Project management, IT asset
management and IT Procurement with a proven record of employing all facets of end-to-end procurement and vendor
management. Diverse experience in understanding business requirements and adept at reporting key metrics. Skilled in
collaborating across multiple teams to ensure smooth operations and deliver value and results to the organization and
stakeholders.

Key Skills
Desktop, MacBook, Cisco VoIP Devices and AV Support, IT Service Desk, IT Team management, IT Asset management, IT
Procurement, logistic and vendor management.

Key Tools
ServiceNow, CSN and Ocean Prod, Skype, Microsoft Teams, Symphony, Zoom, Cisco Codec, Ariba Buyers, and JAMF.

Professional Experience
Sr. Associate – IT Operations, Inventory, Procurement lead Sep '15 - Present
Goldman Sachs Services Pvt Ltd Bengaluru, IN

• Responsible for fulfilling technology operational requirements for a user base of over 10,000+ employees in BLR
and HYD via ServiceNow ticketing Tool.
• Responsible for Installation, Configuration and troubleshooting of hardware related issues in desktop, laptops,
MacBook, Mobile and Voice device, A/V and Multimedia Video Conference room support.
• Responsible for Operations, Maintenance & end user support of different manufacturer products like LG AIO,
Dell, HP, Lenovo, Samsung CPU and Monitors, Apple MacBook and iPhones, Cisco VoIP devices, Cisco A/V and
Multimedia Video Conference room support.
• Responsible for Inventory Management of 30,000+ Technology assets, implemented various process to ensure
proper controls & Risk Management in place.
• Responsible for facilitating statuary local regulatory ISO audits like 270001 & 14001.
• SPOC for Incident management calls like, Network outage, WAN/MAN Resiliency test, Annual building Power
down and Power up scheduled maintenance.
• Responsible for Tech buildout, UAT and testing of New Goldman Sachs office at 150 ORR and Hyderabad.
Office buildouts, including Multimedia rooms and ergonomic desk setup (Human scale arm mount with Zoom
capabilities) setup and working with management on execution of projects during the office buildout.
• End-to-End IT Procurement operations and management from quote requisition, Negotiation, Ariba PR creation,
PO release, Logistics, till Vendor Invoice Payment.
• SPOC for collaborating with multiple stake-holders to facilitate approval, clearance, and release of import orders.
• Vendor On boarding including registration, and agreement via KY3P Process.
• Coordinating with different logistics and CHA team to manage domestic and international shipment customs
clearance.
• Stream-lined inward process to reduce delays and increase productivity, reporting of inwards orders and
payment status to the management team.

Sr. Analyst - IT Operations and Inventory Management Feb '12 - Aug '15
Helios and Matheson Information Technology Ltd Bengaluru, IN

• Attending and supporting end user queries within set SLA via Ocean CSN Ticketing tool.
• Troubleshooting of hardware related issues in desktop, laptops, Cisco voice devices, A/V and Multimedia devices,
Cisco Phones and Aruba RAP configuring and Installation.
 • Responsible for enabling Work from home & remote telephony solutions for clients on Aruba platform.
• New Hire Orientation and provided training on daily operation process and Inventory management.
• Worked with internal team and Vendor on quarterly e-waste clearance as per STPI and ISO Audit norms.
• Responsible for Vendor Management across several Telecom service providers like Vodafone, Jio and Airtel.
• Reconciliation of data usage for mobile corporate devices, delivered a savings of ~ 10 lakhs INR / year to the firm.
• Implemented global end-user policy with Legal & Compliance team for better commercial use of Technology
assets.
• End-to-End vendor management from vendor set-up till Invoice payment processing.
• Delivering excellent Client experience across the firm with different BU’s.
• Inventory management of Tech store, Technology assets implemented various process to ensure proper controls &
Risk Management in place.

Analyst: Client Support Engineer Jan ’10 - Jan ‘12

Xerox India Pvt Ltd Bengaluru, IN

• Worked as printer support engineer in multiple client location in Bangalore.

• Monitoring Print queue via ticketing tool, troubleshooting, maintenance and resolving printers, fax, scanner
including MFD’S.
• Handled end user support, deployment, installation, and testing of new printers as part of UAT for new office
setup.
• Managing of Printer Inventory, Billing, and Procurement process.

TRC Support Engineer Jul '07 - Jan

'10
HCL Infosystem Ltd Bengaluru, IN

• Completed 1 year Apprenticeship Training in HCL TRC.

• Worked in Test and Repair Centre for all PCB chip level troubleshooting and service.
• Supporting customer reported issue by visiting the site as part of AMC service.

Education

Diploma in Electronics & Communication Engineering June '04 - June '07

Shree Vidhyadhiraj Polytechnic – Kumta KA

Pre-University: PCMB June ‘02 – April 04 Shivaji

Pre-University College – Karwar KA

SSLC: St Joseph High School – Karwar KA April 2002

Additional Information

Languages: English, Kannada, Hindi, Marathi, Konkani

Permanent Address: Near Toll Naka, Nandangadda, Baad Karwar- Karnataka 581304
Present address: Block C3 #1105, SNN Raj Serenity, Begur Kopa main Road, Yellanahalli, Bengaluru 560068

DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge