MUJEEB RAHMAN

: +971 566 711255 ~ : rahman85ak@gmail.com

LinkedIn: https://www.linkedin.com/in/mujeeb-rahman-675145b1/

SENIOR IT SUPPORT

SUMMARY

Seasoned and Solutions-Focused Professional with the career advancements of over 14 years in the full software/web development
lifecycle – from concept by delivering next-generation applications and customizable solutions. Possesses unmatched coding and testing skills
to translate the client/business-specific requirements into successful software & systems. Experienced in designing, developing, and
implementing applications and solutions using various technologies and programming languages.

Hold distinction in determining and proposing upgrades and changes to hardware and software, maintaining efficient and effective operations.
Skilled in implementing software engineering principles to design, develop, maintain, test, and evaluate computer software. Expertise in
providing support and troubleshooting the clients’ errors.

Leveraged prowess and perspectives in driving the development of technical solutions to deliver outstanding scalability & manageability
and translate business needs into technical necessities.

AREAS OF EXPERTISE
IT Manager | IT Applications Management | ERP Applications |.Net Developer | Database Management | Testing |
Coding & Programming | Troubleshooting & Technical Support | Installation, Configuration & Maintenance |DBA |
Server Administration & Networking |Team Building & Leadership | Firewall Management |Web Developer & Hosting

CAREER HISTORY

Since Oct-2015: Spark Maintenance & Oil-Field Services – Sole Proprietorship L.L.C. – U.A.E., Abu Dhabi
IT / ERP Application Manager
• Microsoft Certified Professional offering rich experience in leveraging innovation & strategic approach for driving Large-scale IT Services,
Program Management, IT Operations & Application Management, Business Innovation & Agility, and Continuous Service Improvement.
• ERP Application Management: Accountable for supporting the day-to-day business operations by providing the ERP Applications,
including Requirement Gathering, Installation, Configuration, and Technical Support.
• IT administration and management operations, including operational procedures, technical specifications, disaster recovery plans,
system backup schedules, and safety and quality plans.
• Oversee the company networks, servers, firewall and mail security appliance and ensure the functionality, maintenance/upgrades,
safety, security and appropriate replacement and repair of all equipment within the company network.
• I.T. Application Programming: Utilizing Microsoft .Net Technology & SQL Server to write the code for the software used in computers
and electronic devices to ensure applications are error-free, maintained, and stable.
• Database Administrator (MS SQL Server) & Scripting: Creating, maintaining, and providing systems to store and secure various data.
• Office 365 Administration.
• Website Application Enhancement & Hosting Control Panel Management
• Windows Server Administrator: Windows 2012 Server Administration
• I.T. Networking & Troubleshooting: Identifying problems with a network through a rigorous process and solving problems using testable
methods. Troubleshooting, debugging, and upgrading software and building and providing scalable software solutions.
• Network Printers: Spearheading, supervising multifunction network printers, addressing and resolving the problems with ERP application
software.
• Provide technical assistance to end-users on hardware, software, and network-related issues. Troubleshoot and resolve technical issues
to ensure smooth operation of the IT systems.
• Manage and maintain IT infrastructure including servers, workstations, and network devices. Ensure that all systems are up-to-date
with security patches and anti-virus software.
• Plan, coordinate, and implement IT projects such as system upgrades, network installations, and software deployments. Manage project
timelines, budgets, and resources.
1|Page
• Work with IT vendors and suppliers to ensure that equipment and software are procured and delivered on time. Manage vendor
contracts and negotiate pricing and terms.
• Managing Fortinet Firewall, Avaya IP Phone, CCTV and Access control.
• Develop and implement disaster recovery plans to ensure business continuity in case of IT system failures or disasters.
• Managing Fortinet Firewall, Avaya IP Phone, CCTV and Access control.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Document technical knowledge in the form of notes and manuals.

May-2013 – May-2015: Modern General Trading – UAE, Dubai

IT Programmer Cum IT Assistant Manager
KEY RESPONSIBILITIES:
• Experience working with web-enabled applications, ERP Systems, BI suites and Data Warehousing.
• Experience in overseeing design, development and implementation of applications and software solutions.
• IT administration and management operations, including operational procedures, technical specifications, disaster recovery plans,
system backup schedules, and safety and quality plans.
• Strong knowledge and experience in IT service management concepts, frameworks and standards.
• Oversee the company networks, servers, firewall and mail security appliance and ensure the functionality, maintenance/upgrades,
safety, security and appropriate replacement and repair of all equipment within the company network.Handled the core accountability
of SAP ERP R/3 implementation coordination and end-user support. Prioritized and provided the SAP ERP-MM, SD, HR, FICO, PP, and
PM module technical support for users.
• Leveraged Microsoft .Net Technology and SQL (Modules Finance, Sales, Production, HR, etc., in the retail industry) for the ERP
Application support, development, and administration.
• Steered and spearheaded database designing, development, and application programming. Utilized the crystal report to produce the
business report based on business requirements.
• Played a stellar role in tailoring the ERP in-house Application support and development. Delivered the OLAP application support.
• Managed the SQL link server monitoring and maintenance.
• Managed a whole gamut of activities, such as SQL Server Database Administration, design, support, and development, and OLAP.
• Oversaw and handled the POS Software / Attendance software and technical support. Formulated and uploaded the WPS & EOSB file
to the bank for payroll.

Jul-2010 – Apr-2013: Gulf Computer LLC & O2-interactive UAE- Dubai

.Net Programmer
KEY RESPONSIBILITIES:
• Formulated and presented complex financial models to project future earning and profit potential and utilized the models to facilitate
investment decision-making. Created and implemented financial models to review potential and determine profitability.
• Prepared and provided investment solutions to clients for children education planning, retirement planning, saving for long-term and
short-term goals as well as protection, family and business protection.
• Held responsible for steering an array of activities, such as determining the client's needs, researching appropriate investments,
assisting clients in investment potentials and opportunities, and pioneering efforts to maximize ROI.
• Initiating research to assess market trends and examining financial information.
• Contributed to attending meetings with clients, preparing presentations, and providing an overview of clients' investment portfolios.

O2-interactive UAE – Dubai

• Designated and worked as the Web Application developer (Asp.Net) for Batelco (Bahrain Telecommunication Company).
• Prioritized and provided the technical support for UMRACO CMS for the SKGEP website, corniche hospital website, and SCAD (Statistics
Centre Abu Dhabi).
• Played a stellar role in handling the dedicated windows servers.
• Carried out and supervised the domain registration and web hosting.
Gulf Computer LLC
• Entrusted with the overall accountability of managing the onsite application support and development.
Emirates Airline
• Handled the Ticket sale tracking application by generating various business reports as Vb.Net with MS SQL Programmer.
Health Authority of Abu Dhabi (HAAD)
• Led optimization within the Abu Dhabi health authority application as Asp.Net with Oracle Programmer.
PRIOR WORK HISTORY
Jan-2009 – May-2010: Web interactive Network Solutions India – Kerala
.Net Programmer

2|Page
EDUCATIONAL DETAILS

• Master of Computer Application – Anna University, Dec 2008.

• Bachelor Degree in Mathematics – Calicut University, April 2005.

Certifications:
• SQL 2016 Database Administration (MCSA) | No: G350-1553 | Date 09/13/2017
• Microsoft Certified Professional (MCP) | No: G350-1553 | Date 09/13/2017
• Microsoft Certified Solutions Associate (MCSA) | No: G350-5427 | Date 09/14/2017
• Microsoft Certified Solutions Expert (MCSE) | No: G350-5427 | Date 09/14/2017

Trainings:
• AWS Cloud
• Azure Cloud
• Android Studio
• SharePoint Developer
• ABAP
• SAP MM, SD, HCM, PP, PM. BASIS (SAP R/3 With HANA)
• Microsoft .Net Technologies (C#.Net, VB.Net, Asp.Net)
• Microsoft SQL SERVER
• HTML & CSS for Website Development and Web Hosting.
• Adobe Photoshop
• Adobe Premier

Core Competencies:
• IT Application Manager & Analyst
• ERP Project Management/ Coordination
• Database Administration
• Windows Server Administrator
• Microsoft SQL Data Administrator
• Web Application
• Peripheral/ Hardware Support
• Firewall/ CC TV Management
• Enterprise IT Operations Management
• Networking and Troubleshooting
• Data Backups and Recovery
• Budgeting & Cost Control
• Help-Desktop Support
• Techno-functional Operations
• IT Strategies & Execution/ Procurement
• Microsoft Office 365
Soft Skills:
• Analytical
• Problem Solver
• Communicator

PERSONAL DOSSIER

Date of Birth: 2 Jan, 1985 | Nationality: Indian | Language Purview: English, Malayalam, and Tamil | Visa Status: Employment
Driving License: UAE–Light Vehicle (License No: 1687852) | Passport No.: M6464808 valid up to 02/03/2025

3|Page