Contact
00201501239825 (Mobile)
sudanlord@hotmail.com
www.linkedin.com/in/ramy-
ahmed-44305a86 (LinkedIn)
Top Skills
Collaboration, decision making, and
innovation
Strategic thinking and public
speaking
Interpersonal, communication, and
problem-solving skills
Languages
English (Full Professional)
Arabic (Native or Bilingual)
Certifications
2-Minute Tips for Senior Leaders
Effective Listening
Phone-Based Customer Service
Business Etiquette: Phone, Email,
and Text
Working with Upset Customers
Honors-Awards
Najem Application certificate
Najm Award certificate
Najm Application certificate
Ramy Ahmed
Looking For New Rules . Previous: IT Manager at Nawahid
Organization For Human Development- Sudan
Riyadh, Saudi Arabia
Summary
I'm a dynamic and strategic thinker person can proven track records
in developing and implementing cutting-edge information technology
solutions across diverse the business functions. I'm skilled in project
management, resource distribution, and process development. Also,
I'm proficient in troubleshooting information systems, ensuring quality
assurance, and delivering exceptional IT support solutions. Also,
I'm strong leader with exceptional communication and team-building
management skills, experienced in managing IT professionals’
team within the corporate setting. My goal committed to driving
technological innovation for business excellence growth.
Experience
Nawahid organization for human Development- Sudan
IT Manager
June 2021 - Present (2 years 9 months)
Khartoum, Sudan
• Maintain essential IT infrastructure, including operating systems, security
tools, applications, servers, email systems, laptops, desktops, software, and
hardware.
•Take responsibility for projects and solutions within the larger business
initiative.
•Handle business-critical IT tasks and systems administration.
•Research and evaluate emerging technologies, hardware, and software.
•Track and maintain hardware and software inventory.
• Analyze departmental needs, identify vulnerabilities, and boost productivity,
efficiency, and accuracy to inform business decisions.
• Ensure network components work together seamlessly to meet business
needs, using their full range of capabilities, and stay informed about new
features and competitor solutions.
• Analyze processes, technologies, and vendors continually to find areas for
improvement.
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• Prepare cost–benefit analyses when upgrades are necessary, and monitor
vendors to ensure that they’re offering the best-possible service and value for
business needs.
• Train employees to use software and hardware; troubleshoot issues and
provide technical support when needed.
• Develop and execute disaster planning and maintain data backups.

dnata
Customer experience representative
July 2018 - June 2021 (3 years)
Dubai, United Arab Emirates

Handle customer contacts that include, but are not limited to, telephone
calls, emails, and faxes in a professional manner to meet the requirements of
the customer. Achieve individual Key Performance Indicators (KPIs) for any
specific Contact Centre account to ensure agreed service levels are met.

Imperial Brands PLC

IT Support Middle Esat
March 2015 - November 2017 (2 years 9 months)
Blue Bay Tower, Business Bay, Dubai

• Installation
• commissioning and operation of Company computer/data networks for all
the Middle East Branches ( UAE – Oman – Kuwait – KSA – Egypt – Lebanon –
Jordan - Iraq )
• Manage breakdowns
• Manage the efficient and trouble free operation of companywide high speed
data communication network infrastructure
• Manage the VMware Server.
• Manage the IP telephony
• Manage establishing and maintaining a corporate wide information security
program to adequately protect its information assets
• Manage carrying out proactive monitoring of the network
• ensuring optimum resource utilization and acceptable performance
• obtaining replacement or specialist components, fixtures or fittings
• Designs and implements the expansion and upgrade of the network
infrastructure to meet the business requirements
• checking computer equipment for electrical safety
• maintaining records of software licences
• Assures the security of company data assets and corporate information
designs

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• implements appropriate controls in relation to logical access of the network
infrastructure
• Define application problem by conferring with clients/Users; evaluating
procedures and processes
• Develop solution by preparing and evaluating alternative workflow solutions.
• Control solution by establishing specifications; coordinating production with
programmers
• Improves systems by studying current practices; designing modifications
• Validate results by testing programs.
• Ensure operation by training personnel; providing support.

Vostok Trading LLC

IT Support
April 2013 - February 2015 (1 year 11 months)
Dubai, United Arab Emirates

• Installed and troubleshooted computer systems and networks.

• Managed high-speed data communication across the company.
• Maintained information security programs.
• Monitored and optimized network performance.
• Managed software licenses and logical access controls.

Own Business
IT freelancer
June 2012 - March 2013 (10 months)
Sudan

Projects:
1- Ministry of Agriculture - Accounting System
2- African Co for printing (CCTV cameras + IP telephony + Network )
3 - Website for Sudan Scholars Association
4 - Kaya Technology ( Website + Accounting System + Local Network )
5 - Golden Shade for Cantilever ( Website + Accounting System + Local
Network )
6 -Website for a charter flight service company. You can see the service and
make online booking. ( www.doveair-sd.com).
8 -Website for graduate college in Al-Nelain university. It's an imagination
college for student and staff ( www.gcnu.net).
9 -Website for a service company (www.topservice-sd.com).
10 -Sales, store and accounting system for Al-Nala company.
11 -Sales, store and accounting system for Al-Jabreya company.
12 -Al-Rowad News Paper ( Website + Accounting System + Local Network ).

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13 -LAN-Wan network for Al-Nala company.
14 -LAN network for Jacob steel factory.
15 - Local network for Reem hearing center.
16 -USB Advertising Group ( Website + Accounting System + Local Network ).

Schlumberger Oil Field Svcs- SLB

Field system manager assistant
May 2011 - June 2012 (1 year 2 months)
Khartoum State, Sudan

Reduce the risk that an FSM move at 2 years will result in the breakdown of
location processes.
• Improve the quality of reporting for Marketing & Technology Centers. -Help
get more value out of existing IT through better local expertise on current
features.
• Support FTL, InTime, Stores, iDistrict / Delivery Express, and future
applications such
• ?Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and
conference
• telephone calls
• Make preparations for Band Council and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents on a word processing system support.

Nawahid Organization
IT Suppot
January 2008 - April 2011 (3 years 4 months)
• Managed and monitored installed systems and infrastructure.
• Installed, configured, and maintained operating systems and application
software.
• Ensured high levels of system and infrastructure availability.
• Administered data warehouse infrastructure.
• Designed and optimized data warehouse schemas.

Education
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El Mashreq College
Bachelor's degree, Information Technology · (January 2002 - January 2008)

Al Mashreq Universty
Bachelor of Science (BS), Information Technology · (2003 - 2007)

Abu Dhabi secondary boy schools

High School Diploma, Since · (September 1999 - July 2001)

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