RESUME

Name:Sundaram B Murari
Mobile:+971 545410752
Email ID:Sundaram.murari@gmail.com

OBJECTIVE

I wish to build a career in a leading Corporate of High-Tech environment with committed &
dedicated people, who help me to explore myself fully, realize my potential with Proper Work Life
Balance thereby making my professional & personal dreams come true.

EDUCATIONAL QUALIFICATION
• B.SC IT– Western College of Commerce and Business Management Navi Mumbai (Mumbai
UNIVERSITY )

SUMMARY OF EXPERIENCE
✓ Possessing 6+ years of vast experience in the field of NOC, Desktop Support, IT Technical
Support, SOC, Network Operation and IT Technical Engineer, Computer Hardware, Software
& Networking where Planning, Implementation, Administration and troubleshooting.

JOB EXPERIENCE IN DUBAI

✓ Worked as an “NOC Support “ with Telelogix / Emircom IT Services In Dubai

✓ From Jan 2022 to Present
✓ Position: “IT Service Desk Engineer”
✓ Clients: Fly Dubai, ENOC, Dubai Airports, SFD,NBF

RESPOSIBLITIES:

✓ Providing L1 remote support to users for all Manage Services customers via Helpdesk
calls, emails and chat and In-person.
✓ Ticket Logging (Incident/Service request/Problem/Change) and Engineer Assignment in
Manage Engine ticketing tool.
✓ Providing remote support for users using Desktop central remoting tools.
✓ Monitoring routers, switches in Manage Engine OP Manager
✓ Monitoring devices in cisco DNA center & CISCO UCS Manger, NetApp, CISCO IMC
✓ IP phone Extension creation, witness access, FAC code creation in Cisco Call Manager.
✓ Health Check for Networking Device, Servers, IPT, IPCC on periodic basis.
✓ Coordination with Vendor like Cisco, HP, for TAC and RMA cases
✓ Inventory and License Management for Desktop, Servers, Networking devices, IT peripherals
✓ Preparing monthly Service Desk report for all AMC customers.
✓ Preparing Quotation for the spare part and raising RMA for the faulty items.
✓ Kept Detailed records of new Installation and related licenses in asset tracker.
JOB EXPERIENCE IN INDIA

✓ Worked as an “ Technical Helpdesk Engineer (NOC) “ with Intertec Software pvt ltd.
✓ From May 2018 to August 2021

RESPOSIBLITIES:

• Monitoring Network as well as Server using Monitoring tools like Solarwinds, IT-
Helpdesk Manage Engine.
• Symantec Endpoint protection Manager security status, notification, license status.
• Monitoring logs of network & host exploit mitigation, sonar, risk, scan & also the
attacks, traffic & Memory exploit on Symantec endpoint protection manager.
• Worked with Active Directory to reset passwords, unlock accounts, etc.
• Creating & assigning the ticket as per the issue to the concern team using manage
engine as a ticketing tool.
• Provided assistance via remote control service in order to install software or resolve an
issue using manage engine desktop central.
• Performing the daily as well as weekly backup activities using veritas netbackup
console.
• Performing the FLT at the client end to troubleshoot the issue by giving on call
support.
• Coordinating with the ISP like Etisalat, Betelco, omantel, for network related issues.
• Working on SAPG mail marshal for releasing business related mail to be deliver to client.
• Working on server drive space threshold value, CPU utilization, memory utilization
& services.
• Deploying patches through desktop central & restarting server on down time.
• Performing EOD operation after business hours with different application teams.
• Coordinating with Application team for application server related issues.
• Working on Microsoft office, MS Teams, Skype for business.

JOB EXPERIENCE IN INDIA

✓ Worked as an “Technical support Engineer “with Reliance Industries ltd

✓ From April 2016 to November 2017
✓ Position: “Technical support Engineer”

RESPOSIBLITIES:

• Providing Complete on call Support.

• Handled 110+ daily inbound calls while providing superior customer service to
customers.
• Provide Software, Hardware, Network Support and Operating System support.
• Worked with Active Directory to reset passwords, unlock accounts, etc.
• Configuring of MS Outlook and Troubleshooting Outlook related issues.
• Provided assistance via remote control service in order to install software or resolve an
issue.
• Installation Configuration and troubleshooting of Print devices.
PERSONAL DETAILS

Name : Sundaram Balram Murari

Date of Birth : 9th .June 1991
Nationality : Indian
Language Proficiency : English, Hindi,Tamil,
Address In Dubai : Dubai silicon oasis.
Passport Number : Z3879538
Marital Status : Single

The above information is true to the best of my knowledge and assure you that could serve up to
your expectation if provided an opportunity

Sundaram B Murari