Technician Toolbox

Installation Manual
Copyright Notices and Disclaimers
Cat® MineStar Health - Technician Toolbox and its related written manuals and documentation are © 2021
Caterpillar. All rights reserved. No portion of these works may be reproduced, in whole or in part, for any pur-
pose, without the express written permission of Caterpillar. CAT, CATERPILLAR, LET’S DO THE WORK,
their respective logos, “Caterpillar Yellow”, the “Power Edge” and Cat “Modern Hex” trade dress as well as cor-
porate and product identity used herein, are trademarks of Caterpillar and may not be used without per-
mission.

Microsoft Windows is registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries. Other third-party product names used herein may be the trademarks of their respective own-
ers.

Technician Toolbox and its related written manuals and documentation contain copyrighted content owned by
third parties which has been used under license from those third parties. Use of Technician Toolbox is subject
to the terms, conditions, limitations and disclaimers that apply to all third party-content contained herein.

Information in the document is subject to change without notice. Companies, names and data used as
examples herein are fictitious unless otherwise noted.

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Important Safety Information
Work Safely. Most accidents that involve product operation, maintenance and repair are caused by failure to
observe basic safety rules or precautions. An accident can be avoided by recognizing potentially hazardous
situations before an accident occurs.

The user must be alert to potential hazards. He should also have the necessary training, skills and tools to per-
form these function properly.

Safety precautions and warning are provided in the instruction and on the product. If these hazard warnings
are not heeded, bodily injury or death could occur to you or to other persons. Caterpillar cannot anticipate
every possible circumstances that might involve a potential hazard. Therefore, the warnings in publication and
the warning that is on the product are not all inclusive. If a tool, procedure, work method or operating technique
that is not recommended by Caterpillar is used, ensure that is safe to use. Also check that the product will not
be damaged or made unsafe by the operation, lubrication, maintenance or repair procedures that are used.

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Contents
Copyright Notices and Disclaimers 2

Important Safety Information 3

Contents 4

Introduction 6

Introduction to the Manual 7

Overview of Technician Toolbox 8

Open Source Software used in Technician Toolbox 9

Ordering Technician Toolbox 9

Pre-installation Checks and Tasks 11

Pre-installation Introduction 12

Pre-installation Checks and Tasks 12

Minimum Requirements for System 12

Installing Technician Toolbox 13

After Technician Toolbox installation 22

Accessing Technician Toolbox for the First Time 23

Upgrading Technician Toolbox 27

Database Backup 27

Installation Failure Cases 32

Connecting to a Machine 39

Serial Connection 41

Ethernet Connection 42

Troubleshooting 43

Installation not successful 43

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Application not launching properly 45

Files are not moving from an unmerged folder for a long time and the status of the files reflects 'Yet
to Merge' 46

Update Issues 48

A5 ECM Connection Issue 49

Unable to Display Parameter Values in Status Page 53

Uninstalling Technician Toolbox 55

Glossary 61

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Introduction
 Technician Toolbox
Installation Manual

Introduction to the Manual

Welcome to the Technician Toolbox Installation Manual. With the help of the manual, you will be able to suc-
cessfully install Technician Toolbox in your system. The manual is written for personnel who have obtained
proper subscription to install and configure Technician Toolbox.

It is important to follow the navigation in the manual for the correct order of installation.

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Overview of Technician Toolbox

Technician Toolbox is an off-board software which interacts with VIMS™ to retrieve the recorded data and cre-
ate useful reports and charts. These reports lead to intelligent analysis and better decision making for a more
efficient operation.

With Technician Toolbox, users can:

l Establish connection to VIMS or Product Link Elite ECMs

l View machine status, real-time data, truck payload and loader payload
l Activate and deactivate datalogger
l Download VIMS data files and auto merge it.
l Merge the downloaded data files to Technician Toolbox database
l View a graphical representation of data as reports.
l Backup and restore data from application database
l Sync the downloaded VIMS files back to Caterpillar Cloud Database

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Open Source Software used in Technician Toolbox

Software Version

Spring Boot 1.4.2

MongoDB 3.4.6

Redis 3.0.503

Info-zip [UnZip] 5.52

Apache Commons Daemon 1.1

NodeJS 10.16.0

Angular 4.3.6

Electron 1.6.11

Inno Setup 5.5.9

CURL 7.54.0

Microsoft Visual C++ 2015 Redistributable (x64) 14.0.23026

Ordering Technician Toolbox

To download Technician Toolbox.exe, refer the given link: https://minestarhealthapplications.cat.com.

For detailed information about license subscription and download portal access, please refer to below link:
https://dealer.cat.com.

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 Pre-installation
Checks and Tasks
Technician Toolbox
Installation Manual

Pre-installation Introduction
The section explains what you are required to do before starting your installation. Pre-installation tasks pre-
pare your computer for installing all of the software required by Technician Toolbox, as explained in the
manual.

Pre-installation Checks and Tasks

The tasks required includes :

l Verify the Administrator privileges in your system

l Check for minimum requirement of 16 GB RAM storage space with 4 GB of free RAM and 250 GB hard
drive space
l Check for the minimum requirement of supported OS: Windows.

Note: If Technician Toolbox is already installed, then it is necessary to uninstall before upgrading to
the new version.

Minimum Requirements for System

Technician Toolbox
Standby Application System
Product

Compatible

Operating System Windows 10 and above

(64-bit)

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Installing Technician
Toolbox
Technician Toolbox
Installation Manual

Note:The account used to install Technician Toolbox on a computer needs Administration privileges.
The Technician Toolbox, VIMS Converter, Health Data Visualization and VIMS Forwarder applic-
ations cannot be installed on the same computer.

To install Technician Toolbox, perform the following steps:

1. Locate the downloaded Technician Toolbox.exe file in your system.

2. Right-click the Technician Toolbox.exe and select Run as administrator.

Note:The User Access Control pop-up displays based on the settings selected in Control
Panel.

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3. The User Access Control pop-up displays. Click Yes to begin with the installation.
4. The License Agreement screen is displayed with Software End User Agreement.

5. If a valid software subscription purchase agreement has been entered in to, select I accept the agree-
ment and click Next.

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6. The Ready to Install screen is displayed to view the settings before installing the Technician Toolbox.

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7. Click Install. The Installing screen is displayed.

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Note: The installation process will get paused if clicked anywhere on the command prompt.

8. The Installation Checklist screen is displayed. After installation, the installer checks if the installed ser-
vices have been successfully started or not. The below Installation checklist displays the status of the
services.

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Note: If any of the services did not start as expected after installation, the following screen is
displayed:

9. Click Next. After installation is completed, Completing Technician Toolbox Setup Wizard screen is dis-
played.

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10. Click Finish to launch the Technician Toolbox.

Note: The check box Launch Technician Toolbox is selected by default.

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11. You have now completed the installation of Technician Toolbox.

After Technician Toolbox installation

After Technician Toolbox installation, the following folders are created in the system. You can check the
folders in the respective paths.

Application Folder:

The folder contains the executable and library files for Technician Toolbox.

The folder path is : C:\Program Files(x86)\Caterpillar\Technician Toolbox.

User Data Folder:

The folder contains user data such as unmerged, export, empty, backup, backupdb, corrupt, SyncedToCAT
and log files shared among all users of the PC.

The folder path is : C:\Users\Public\Caterpillar\Technician Toolbox.

Application Data Folder:

The folder contains Technician Toolbox master database files shared among all the users of the PC.

The folder path is : C:\Program Files (x86)\Caterpillar\Technician Toolbox \mongodb

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Accessing Technician Toolbox for the First Time

Note: Technician Toolbox can only be accessed by user with CWS account and Internet connection
for first time. A valid CWS account is required to log in theTechnician Toolbox application. Refer for
assistance with creating a CWS account, contact your local Cat Dealer. Refer to New User Creation
Manual for more information on creating new CWS ID.

To access the Technician Toolbox application, follow the steps outlined below:

1. Locate the Technician Toolbox shortcut created in the system.

2. In Technician Toolbox, right-click and select open. The Technician Toolboxsign in page appears.
3. Click Sign in. The CWS login page appears.

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4. Enter Username and Password in the respective fields, and click Login.

Note: If there is invalid or no CWS account for the user, then contact your dealership to activ-
ate the account.

5. When first time Technician Toolbox is logged in, the Acceptable Use Policy is displayed. After review-
ing the agreement and policies, the acceptance of policy is required to continue to the Technician Tool-
box

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6. The Technician Toolbox home page appears. The following Dashboard page is displayed.

Note: The system should have Internet connectivity to log in the Technician Toolbox. Once
logged in, the login credentials are valid for 30 days. If the validity fails, then the user should
login again to access the application.

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Note: The following Alert pop-up appears, when user launches the Technician Toolboxafter 30
days of login:

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Upgrading Technician Toolbox

Before upgrading Technician Toolbox, you can backup & restore your local database to retain data in new ver-
sion.

Database Backup

Before downloading and installing the upgraded version of Technician Toolbox, user should take the backup of
files available in the tool's database.

To backup and restore the database, perform the following steps:

1. Select Settings at the upper right corner of the Technician Toolbox home page.

2. The Settings page appears. Select Manage Database from the settings page.

Note: The Machine Connection tab is the default landing screen of Settings option.

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3. The Manage Database screen appears. Select Backup/Restore option.

Note: The Delete data records section appears by default.

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4. The Backup and Restore page appears. Click Backup to take the backup of current database.

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5. The Permission pop-up appears.

6. Select Yes to proceed with the backup.

7. The backup process will take approximately 1 minute but time varies depending on the size of the data-
base.

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8. The following message is displayed after successful backup:

9. The backup file will store in the following location by default: User-
s\Public\Caterpillar\TechnicianToolbox\backupdb.

10. In Restore section, the directory path specifies the folder location of saved database backup. The list
of backups available in directory path are displayed as table with timestamp and directory path. Refer
to Manage Local Database topic of MineStar Health Technician Tool help for more information
about restore process.

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Installation Failure Cases

The failure cases while installing Technician Toolbox are listed below :

Case #1

Issue in Redis service - A pop-up message appears when the Redis cache service is already running for
other applications.

Solution #1

Check for Redis services status.

Go to Start > Services > TechnicianToolbox_RedisCache > Status.

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If Status shown is running, then first contact your System Admin for local IT issues. For further assistance to
continue the installation procedures, contact Product Support team (CatDigitalSupport@cat.com).

Case #2

Issue in Mongo DB - A pop-up message appears when the Mongo DB service is already running for other
applications.

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Solution #2

Check Mongo DB status.

Go to Start > Services > TechnicianToolbox_Mongodb > Status.

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If Status shown is running, then first contact your System Admin for local IT issues. For further assistance to
continue the installation procedures, contact Product Support team (CatDigitalSupport@cat.com).

Case #3

Issue in IP Window services - A pop-up message appears when the IP window service is already running
for other applications.

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Solution #3

Check IP Window Service status.

Go to Start > Services > TechnicianToolbox_MachineConnectionHelper > Status.

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l If incomplete uninstallation is done, then check for the previous uninstallation.

l Check TechnicianToolbox_MachineConnectionHelper service is running and manually stop the ser-
vice.
l Close other applications, restart the PC and try the installation again.
l Contact your System Admin for local IT issues. For further assistance to continue the installation pro-
cedures, contact Product Support team (CatDigitalSupport@cat.com).

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Connecting to a Machine
Technician Toolbox
Installation Manual

Technician Toolbox communicates with machines equipped to compatible hardware.

Following are the two types of connection methods in Technician Toolbox:

l Serial Connection
l Ethernet Connection

Different hardware utilizes different connection cables and methods, as shown in the table below.

Connection Cable
Compatible ECM ECM Part Number Connection Method
Part Number

A5N2 - PLE601 459-0786 305-5528 Ethernet

A4N4 - VIMS 285-1142 305-5528 Ethernet

523 (A4:G4) 351-8492 305-5528 Ethernet

A6N2 - PLE702 494-6472 305-5528 Ethernet

VIMS ABL2M 327-3520 127-9797 Serial

VIMS 68K 130-5131 127-9797 Serial

TPMS ABL1M 169-0489 127-9797 Serial

TPMS Legacy 68K 3E-7841 9X-3075 Serial

Note:Technician Toolbox does not support A5 CR ECM.

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Serial Connection
Serial connection utilizes the serial port on laptop or USB port through a USB-to-Serial adapter for com-
municating with the machine. Technician Toolbox must be configured to use the correct communication port
for connectivity. The port is set to COM1 for connectivity by default. You are allowed to change the port, if
necessary. Refer to Machine Connection topic of MineStar Health Technician Toolbox help within tool
for more information about connection settings and its serial connection.

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Ethernet Connection
Ethernet connection utilizes the ethernet port on laptop or USB port through a USB-to-ethernet adapter for
communicating with the machine. Technician Toolbox must be configured to use the correct communication
port for connectivity. The port will not have any adapter selection by default after installation and user is expec-
ted to select the appropriate adapter from Settings page.

However, the laptop can be used in the field as well as in the office without changing the Settings of physical
network card.

Note:The connected ECM and IP address of the PC should be in the same network.

Refer to Machine Connection topic of MineStar Health Technician Toolbox help within tool for more
information about selection of physical adapter.

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Troubleshooting
Installation not successful
Cause #1

Several factors can cause this condition. Other processes or programs may be using lots of system
resources, leaving insufficient resources for the installation to complete as normal.

Solution #1

Open the Windows Task Manager and examine the figures shown on the Performance tab. If the CPU is run-
ning at 100%, the system is probably just very busy and you should leave the installation to complete in its
own time. It is unusual for the system to be at 100% CPU for very long unless something very resource–
intensive is running. If something else is using a lot of resources, consider running the installation at a later
time. If no processes are known to be running and nothing obvious shows up when checking, it may be
prudent to run a virus scan to determine if a virus has made its way into the system.

Cause #2

Insufficient disk space.

Solution #2

Check that you have sufficient disk space to complete the installation. If there is no enough disk space avail-
able to install the Technician Toolbox, a message will display telling how much disk space you need to free
up. Once enough disk space has been made available, begin the installation again.

Cause #3

Other running application is not responding.

Solution #3

The system may hung or become unstable. Check for other programs that are still running and responding.
Click Applications tab of the Task Manager to see whether any programs have a status of Not Responding. If
any applications are not responding, then close them and see if the installation process continues. If not, you
may have to exit the installer and try again after the system resumes.

Cause #4

Re-installation of Technician Toolbox is not successful.

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Solution #4

Check whether the IP window services are uninstalled properly. At some instances, the IP window service
might not get uninstalled fully due to system restrictions during uninstallation of Technician Toolbox. If IP win-
dow services are not installed properly, manually stop the services with the help of Admin rights and re-install
Technician Toolbox.

Go to Start > Services > TechnicianToolbox_MachineConnectionHelper > Stop the service

Note: Contact your System Admin for local IT issues. For further assistance to continue the install-
ation procedures, contact Product Support team (CatDigitalSupport@cat.com).

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Application not launching properly

Cause #1

Issue in Mongo DB services - The application does not launch and user gets splash screen for a long time.

Solution #1

Check for MongoDB services.

Go to Start > Services > TechnicianToolbox_Mongodb > Start the service.

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Files are not moving from an unmerged folder for a long time and the
status of the files reflects 'Yet to Merge'
Cause #1

Issue in Redis services

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Solution #1

Check for Redis services

Go to Start > Services > TechnicianToolbox_RedisCache > Start the service.

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Update Issues
Cause #1

Latest version of Technician Toolbox is not installed properly.

Solution #1

Uninstall the .exe file of the Technician Toolbox from control panel. Reboot the computer and install the latest
version.

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A5 ECM Connection Issue

The Technician Toolbox application faced the following issues:

1. Could not connect to [AA1] the A5 ECM.

2. It was able to connect to A5 ECM but did not display data on the status page, real-time parameter page
and could not update the VIMS configurator.

Cause #1

The system in which the Technician Toolbox application was installed had an active firewall (Windows
Defender) which prevented it from receiving UDP traffic. Windows Defender was enabled while the SEP fire-
wall was disabled. Windows Defender has rules that block Technician Toolbox on public networks and this
instance was detected by the firewall as a public network and caused the issue.

Solution

There are firewall rules that block incoming UDP traffic from OpenJDK and Node.js. This can be fixed by chan-
ging the firewall rule to allow traffic from OpenJDK and Node.js. ECM connection will be possible once the fire-
wall rule is changed.

Note: There are no changes made to the Technician Toolbox application and it can establish a con-
nection with A5.

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To allow the firewall settings, follow these steps:

1. In Windows search, enter Windows Firewall and click Open of Windows Defender Firewall with
Advanced Security.

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2. The Windows Defender Firewall screen is displayed. Click Advanced Settings.

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3. The Windows Defender Firewall with Advanced Security screen is displayed. In the left pane, click
Inbound Rules.

4. The Inbound Rules are displayed. Double-click the Node.js: Server-side JavaScript.

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Note: These steps must be performed for OpenJDK Platform binary as well, if the
Action column is Block.

5. The Node.js: Server-side Javascript Properties screen is displayed. Under Action, select Allow the
connection option.

6. Click Apply and OK.

Unable to Display Parameter Values in Status Page

Issues in displaying the parameter values on the Status page during serial connection of the machine.

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Cause #1

The parameter values are not displayed on the Status page, though Technician Toolbox successfully con-
nects with the Electronic Control Module (ECM). This is because SEA (Data Acquisition System) is not
installed.

Solution #1

The issue can be fixed by installing SEA (Data Acquisition System Installation) and re-flashing the ECM.
After making these changes, the values will be displayed on the Status page when the Technician Toolbox is
connected to the ECM through serial connection.

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Uninstalling Technician Toolbox
Technician Toolbox
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The topic describes about uninstalling the Technician Toolbox.

Note: The account used to uninstall Technician Toolbox needs Administration privileges. The user
should backup the files from tool's database, before uninstalling an upgraded version of Technician
Toolbox.

To uninstall Technician Toolbox, perform the following steps:

1. Go to Start > Control Panel > Programs > Uninstall a program.

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2. Find the Technician Toolbox installation to uninstall the same.

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3. Right-click the Technician Toolbox and click Uninstall.

4. The following confirmation message is displayed.

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Note: If Technician Toolbox is already running, then the below pop-up message appears :

5. Click Yes. The Technician ToolboxUninstall page appears

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6. The uninstall confirmation message is displayed.

Note: The following pop-message is displayed, if some elements of the Technician Toolbox
cannot be removed:

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Glossary

CURL
It is a computer software project providing a library and command-line tool for
transferring data using various protocols.

Datalogger
VIMS File which records data for a duration of 1 hour at a frequency of 1 second.

ECM
The Electronic Control Module (ECM) is an embedded system that controls the
aspect of the machine, such as temperature and pressure sensors.

Ethernet Connection
Ethernet Connection utilizes the Local Area Network (LAN) to connect with the
Electronic Control Module (ECM)for communicating with machine.

Loader payload
VIMS file which records the payload information of a loader. This provides user
the cycle details of a loader like the buckets count, number of passes, fuel used,
etc.

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MongoDB
MongoDB is a cross-platform document-oriented database program.

Redis
Redis is an in-memory data structure project implementing a distributed, in-
memory key-value database with optional durability.

Serial Connection
Serial connection for connecting the serial port on laptop, or USB port through a
USB-to-Serial adapter to communicate with the machine.

Spring Boot
Spring Boot is an open source Java-based framework used to create a micro Ser-
vice.

Truck Payload
VIMS file which records the payload information of a truck. This provides user the
cycle details of truck such as payload carried in each cycle, fuel used, duration of
each cycle state, etc.

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USB
Universal Serial Bus (USB) is common interface that enables communication
between devices and a host controller such as personal computer (PC).

VIMS
Vital Information Management System (VIMS) is a powerful tool for machine man-
agement that provides operators, service personnel and managers information
on a wide range of vital machine functions.

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