Santosh Kumar Dash

E-Mail: santoshdash@rediffmail.com

Seeking middle level assignments in Service Operations/Client Servicing in a dynamic

organization of repute.
Summary
An experienced field engineer adept with providing technical engineering support; very flexible and
can handle customer support, pre-sales and post sales initiative which involve installation,
modification and repair of complex equipment and systems; has an advanced knowledge in planning
and development and has experience in specifications and troubleshooting, maintenance; can adapt
well with equipment changes and can satisfy client’s unique requirements; results-oriented and a go-
getter.

Professional Experience:

Zonal Head- Service Apr 2013 to Present

Giesecke & Devrient India Pvt. Ltd.
Responsibilities:
➢ Defining and managing service level agreements with customers.
➢ Managing external service providers.
➢ Assigning tasks to technicians throughout each work day that are based on SLAs,
technician availability, and the technician’s skills.
➢ Reviewing both technical and longer-term metrics for team and handling
performance that is outside of the defined thresholds.
➢ Instruct customers on equipment operation , care and maintenance
➢ Maintain and update customers’ database
➢ Inform customers about the prices, discounts and billing processes.
➢ Process customer orders on time and in a timely manner
➢ Check stock availability.

Senior Service Engineer July 2006 – Apr 2013

Giesecke & Devrient India Pvt. Ltd.
Responsibilities:
➢ Project management for installation and support of Bank note processing systems(BPS
C4,BPS 200, Numeron, BPS C1).
➢ Provided over-the-phone and on-site troubleshooting support and analyze equipment
problems and instruction to the customer for resolution.
➢ Insured customer satisfaction by reporting customer and equipment problems to proper
engineering groups.
➢ Payment follow-ups and AMC collections.
➢ Prepared reports, design plans and specifications, bid documents and contracts for
installation.
➢ Generated detailed engineering log and hardware test failure reports.
➢ Maintained record histories of all equipment utilizing the computerized maintenance
management system for creating and documenting work orders for all required work.
➢ Developed and improved preventive maintenance procedures.
Maintenance Engineer June’2004 to June 2006
Kores India Ltd
Responsibilities:
➢ Significantly achieved and exceeds set target.
➢ Supervised, managed and monitored maintenance engineers.
➢ Provided on-site field technical support, including, but not limited to, end-user problem
solving.
➢ Provided support for new product development and product trial and converters and
end-users.
➢ Successfully imparted continuous training and maintenance of systems.
Banking Automation Products Coin counters/ Sorters, Self Service Solutions.

Service Engineer Aug 2000 – June 2004

UB Electronics Ltd
Responsibilities:

➢ Project management for installation and support of Siemens, Omni(ATEA) make

switches and COBALT units.
➢ Provided over-the-phone and on-site troubleshooting support and analyze equipment
problems and instruction to the customer for resolution.
➢ Insured customer satisfaction by reporting customer and equipment problems to proper
engineering groups.
➢ Component level repairing of electronic PCBS.
➢ Performed detailed test and maintenance procedures.

Service Engineer Sep 1996 – Aug 2000

Tyche Peripheral Systems Ltd

➢ Looking after installation and maintenance of Bannking Automation products

➢ Maintaining MSL at all times for spares and hence less than 1% pending complaints.
➢ Visiting customer sites foe preventive maintenance.

Education:
2016-2019 Bachler Degree in Electronics from NIBMT
1990- 1993 Diploma in Electronics Engineering ,State Council Of Technical Education & Training
1988 – 1990 Higher Secondary Education Odisha

Skills:

▪ Possess a high level of proficiency in both written and verbal communications

▪ Experience in maintaining and repairing mechanical and electrical systems, including
system test and calibrations
▪ Maintenance and update of databases
▪ Proficiency in Microsoft Word, Access and Excel (spreadsheets and report generation)
▪ Effective time management skills
▪ SAP CRM
▪ PLC(Siemens, AB)
Personal Details:

Address: Plot No:315

BARABARI (NEAR TEMPLE)
JAGAMARA
PO: KHANDAGIRI, BHUBANESWAR-751030

CELL: 9937085856
Passport No: L 6173175

Nationality : Indian

Place : Bhubaneswar Date: