Partha Sarathi Purushottam

Mobile: +91-9731013636
Email:partha.purushottam1992@gmail.com

EMPLOYEMENT SUMMARY:

 HERE Technologies, Bangalore, Senior Technical Support Engineer May 2022- Till Date
 Infosys Limited, Bangalore, Senior Associate Consultant JAN 2015 –May 2022
CAREER OBJECTIVE:

To excel in career by providing best technological solutions to industry and develop quality
products exceeding client expectations.

PROFESSIONAL SUMMARY
 Have 8.8 years of professional experience in Application support and maintenance.
 Extensively worked on software in all the phases including Design, Development,
Implementation, Integration and Testing.
 Working on Java, oracle server, SQL server, KANBAN.
 Have good understanding of business processes involved in development of all the projects.
 Good experience in handling client calls while gathering the requirements and updating the
status.
 Have good experience in coordinating tasks with the team and monitoring their work.
 Have good experience working in rotational shift.
 Have good knowledge in API testing and bug fixing.
 Have good Knowledge On- Call support.
 Have good Knowledge on Field testing.

TECHNICAL EXPERTISE:

Technologies Java, Springboot, Unix, JSON

Frameworks Oracle ATG
Architectures N-Tier
Database SQL Server 2012,2020, MS Access, Oracle 11g

IDE Tools Eclipse Oxygen

Scripting Language JavaScript, jQuery

Version Control SVN, GIT

Application Server Internet Information Services (IIS) Manager, Web logic

Server
 Ticketing Tool BMC remedy, Service now, JIRA

API framework Rest/SOAP testing using postman,

APPLICATION SUPPORT EXPERTISE

1. Have good experience in providing on call support through Cisco IP communicator.

2. Have good experience communicating with other team members for other country(APAC, EMEA,
USA) through call and email.
3. Have good experience handling multiple applications for single client.
4. Have good knowledge in L1, L2 support and all ITIL process.
5. Periodically provide service improvement ideas for reduction of tickets.
6. Job Monitoring, ticket monitoring, website monitoring are getting done on daily basis.
7. Have good knowledge in password renewal activity, certificate renewal activity and server and
database patching activities.
8. Able to handle high priority tickets like p1 and p2.
9. Able to work in rotational shifts. (including US shift too)
10. Always update the Runbook and other KM article timely manner.
11. Handling the application through Agile KANBAN.
12. Work closely with internal and external teams within business and I.T. as well as outside vendors to
effectively plan, deploy, document and maintain the distributed application/middleware
environments’ additions and change
13. Have good knowledge on Field testing, where I need get the issue and provide RCA for it and ETA for
fixing it.

PROJECTS SUMMARY

Here Technologies
Project #1: Hyundai Auto Ever(May 2022 to Till Date)
Team size: 5

In the current project we are providing on call support for our Client Hyundai Autoever. We get
calls for navigation support for Hyundai/ KIA vehicles.

Responsibilities:
 I work here as a Java support Engineer in the team. I am involved in L1 and L2 support activities. I try
to provide the resolution to business user’s query asap in the call. Incase if we need any help we
check with our internal team and respond back to user later.
  Also I am involved in Field testing where I need to travel to Customer location for Vehicle testing for
Map Support, where I collect the existing issue and try provide the customer ETA for fixing them.
 I work in rotational shifts (morning and afternoon) for this project. Also, I try to update the runbook
in confluence page time to time.

Technology used:
Java, Sql server, JIRA, ServiceNow, Postman, Cisco IP communicator, JavaScript, Oracle

Infosys Limited
Project #1: Southern California Edison Company (Sep 2017 to May 2022)
Team size#7

In the current project we are Supporting different application for our client Southern California
Edison Company. We get the tickets in our queue through BMC remedy and JIRA based on user’s
requirement.

Responsibilities:
I work here as a Java Production support Engineer in the team. I am involved in L1 and L2 support
activities. I try to provide the resolution to business user’s query asap. Along with that I am also
involved with managers and leads on the service improvement ideas, application version upgrade,
DB upgrade and other application related changes. I always try to provide quick response for high
priority issues.
I work in rotational shifts for this project. Also, I try to update the runbook time to time. We are
using Agile KANBAN to support the applications smoothly.

Technology used:
Java, Sql server, BMC Remedy, JIRA, JavaScript, Minor Enhancement, Major Enhancement, Oracle

Project#2: AT&T(Feb 2016- Aug 2017)

Team Size # 4
Project Objective:
This project involves development of a ecommerce site to purchase latest phones, accessories &
best wireless plan. I worked here as a web developer and tried to develop the user requirement
within time.

Responsibilities:
 Involves in the design and development of new responsive web pages.
 Involves code changes to web api to fetch the records from the database per partner.
 Used Agile scrum to work on it.
  Working closely with the client in all stages of the project and related communication.
 Coordinating with the team lead and juniors to complete the project in time.

Technology Used:
Java, J2EE, Oracle ATG, HTML, CSS, JavaScript, jQuery

Project #3: Vodafone eShop (June 2015- Jan 2016)

Team Size # 3
Project Objective:
This project involves development of a ecommerce site to purchase latest phones, accessories &
best wireless plan. I worked here as a web developer and tried to develop the user requirement
within time.

Responsibilities:
 Involved in the design and development of new responsive web pages.
 Involved code changes to web api to fetch the records from the database per partner.
 Used Agile scrum to work on it.
 Working closely with the client in all stages of the project and related communication.
 Coordinating with the team lead and juniors to complete the project in time.
 Involved in setting up the development server.
 Used to do Environment refresh and other activities when required.

Technology Used:
Java, J2EE, Oracle ATG, HTML, CSS, JavaScript, jQuery

EDUCATION SUMMARY:

 National Institute of Science and Technology, Affiliated May 2014 8.15 CGPA
to BPUT, Berhampur, B.Tech(IT)
 Irodov College of Science, Bhubaneswar C.H.S.E(XII) May 2010 69.67%
 Govt Boys High School, Unit-1, Bhubaneswar, S.S.C (X) May 2008 79.8%

PERSONAL DETAILS:

Date of Birth 12thApril 1993

Gender, Marital status Male, Married
Languages Known English, Hindi and Odia
Telephone Number +91-9731013636
Nationality Indian
 Present Address Flat no.103, Dattatreya’s Arav Palace, Patia,
Bhubaneswar, Odisha-751024
Permanent Address At-Paribrahmandi,Po-Pariorada,Via-Tangi,Dist-
Khordha,Odisha, Pin-752023
Passport Available

DECLARATION

I hereby declare that the above-furnished details are fully true to the best of my
knowledge and belief.

Date:
Place: Bhubaneswar