EMIL DAVID

E XP E RI E N C E emildavid1125@gmail.com
(437) 324-8831
RESTAURANT STORE-FRONT TEAM MEMBER
Tim Hortons, Charlottetown, PEI / Jan 2022 - Present 238 Sydney St. Charlottetown,
• Provides important visual cues for guests that make a positive first PE C1A 1H1, Charlottetown, P
impression E.g. wearing proper career wear that is clean and neatly EI, PE C1A 1H1
pressed, maintaining a clean parking lot/exterior and a clean and
inviting dining room. ED
DUUCATION
• Follows the guaranteed Always Fresh procedure to ensure coffee
and products are always fresh and always accurate.
HOLLAND COLLEGE
• Delivers consistent and outstanding guest service through friendly
Charlottetown
Charlottetown,, PEI
attitude, attentive behaviour and strong product knowledge.
Post Graduate Business
• Enhances the guest experience by following the S.E.T. Principles:
Administration Candidate
Smile, Eye Contact, Thank You.
(Expected graduation Apr 2023)
• Uses proper procedures to ensure the accuracy of every order for
every guest E.g. repeating guests' order when it is presented to them, UNIVERSITY OF NUEVA
using H.O.T.R.O.D.S. at the drive-thru and marking hot beverage lids. CACERES
• Ensures every guest receives a prompt and warm greeting within 5 Naga City
seconds at the front counter and drive-thru. Bachelor of Science (B.S.)
• Maintains speed of service targets by working efficiently with a Computer Engineering (Mar 2006)
sense of urgency to fill orders and meet guests' needs.
• Promptly executes service recovery for any guest concerns or
complaints by making it right with the guest, regardless of A DDI
DD I T I O N A L S K I LL S
involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the Computer Proficient (Microsoft
case of a complaint. office Word, Excel, and
PowerPoint)
PROJECT MANAGER AND COORDINATOR - NETWORK SECURITY Strong team player with an ability
Fujitsu Global - WeServ Systems International, Inc Apr 2021 - Dec
to collaborate with others
2021
• Communicate with Global team requirements and disseminate with Ability to multi-task in a
the stakeholders (Singapore, Taiwan, Philippines, Malaysia, India, fast-paced environment
Korea, Thailand and Japan) Possess a strong work ethic
• Ensuring project team adheres to provided timelines and
deliverables Verbal and nonverbal
• Managing day-to-day activities for the Project Management team communication skills
• Managing and building relationships with multiple teams Organizational Skills
• Assisting the Project Manager with administrative functions and Technical Skills (CISCO Devices -
processes Network, Firewall and Wireless
• Communicating plans, actions, risks, and issues with key Devices)
stakeholders
• Ensure connectivity and security with global unified policies
• Allow inspecting all traffic to identify applications, threats, content C E RT
R T IIF
FICATIONS
and provide visibility into the use of SaaS applications that are
available to users. Project Management Planning
Certificate
SYSTEM ROLLOUT FOR VNEXT PLATFORM PROJECT ITIL V3 Foundation Certified
Fujitsu Global - WeServ Systems International, Inc, Tokyo Jan 2019 -
Nov 2019 ISO/IEC 27001 Lead Auditor
• Support Japan, North America, Latin America, Canada and EMEA for Certified
Vehicle lifecycle management and bootstrapping issues. BRONZE - Sense and Respond
• Collaboration and face-to-face meeting with the MNO Mobile Academy Certificate
Network Operator.
• Responsible for coordinating with Mobile Network Operators (MNO) CCNA - Cisco Certified Network
to ensure the network connectivity between the cars and backend Associate 200-120
(vNext). CCNP (Switching) - Cisco Certified
• Handle Incidents and Bugs related issues and coordinate with the Network Professional 300-115
other groups for resolution.
CCNP (Routing) - Cisco Certified
• Work with the supply base to answer questions pertaining to
Network Professional 300-101
requirements, specifications, performance data and defect analysis.
• Used jasper platform to check the SIM card status, information and
resetting of the Username and password. Conduct Testing with other
regions to check the connectivity of the vehicles.
• Tools used for troubleshooting the issues and bugs such as
Postman, Microsoft Azure Storage, TCS Simulator, Admin Portal
(vnext), M2M Platform (Jasper Portal) and Ericson portals..
• Open VSTS tickets with Microsoft such as Service Request, Change
Request, Incident and Bugs.
• Responsible in end-to-end vehicle Telematics (Connected Car),
Digital Key architectures, mobile and wireless architectures.

TEAM LEADER - PROCESS CONTROL AND NETWORK

OPERATION CENTER
Fujitsu Global - WeServ Systems International, Inc (America), Taguig
City Nov 2012 - Jun 2019
• Team Lead and subject matter expert that provides guidance to the
team, generating production report and ensuring tickets are properly
addressed.
• Responsible for managing and coordinating the NOC team. The
main aim for this coordination is
to ensure that the networking system runs efficiently without
interruption
• Keep upper management informed about what is happening in the
organization concerning networking
• Oversees the work of junior employees to ensure that system
requirements have been properly implemented and procedures
carefully followed.
• Responsible for informing Management, partners and peers about
network performance and
service availability
• Primarily deals with users, customers, vendors, engineers and the
whole technical team
• Coordinates the duty shift table for the NOC operations and
carefully allocates staff members
(NOC technicians and NOC engineers) on different shift duties for
ensuring the whole NOC shift
works in an efficient and effective manner.
• Ensured maximum possible service availability and performance

RE
EFF E RE N C E S
Trish MacLeod
MacLeod,, Learning Manager
Manager,, Holland College
(902) 213-6964 - tkmacleod@hollandcollege.com - My Professor