NSEREKO NICODEMUS

KAMPALA(U)

TEL: +256 751 380432

EMAIL: nserekonicodemus96@gmail.com

15th August, 2019

HUMAN RESOURCE MANAGER

MINISTRY OF GENDER, LABOUR AND SOCIAL DEVELOPMENT

Dear sir/madam,

RE: APPLICATION FOR THE POST OF AN INFORMATION SYSTEMS AND TECHNOLOGY OFFICER

I write to you in regards to the Job post for the requirement of an Information Systems and Technology officer for your
organization as advertised.

I am an enthusiastic and high-achieving IT professional with a bachelors in Computer science. I have great technical and
analytical skills with experience in software development, database management, information systems support, security and
network and server support.

In my previous roles as an IT intern at National Social Security Fund (NSSF), I acquired valuable experience in all facets of
troubleshooting, installation and configuration of software and hardware, router and switch administration and worked
extensively. I possess a unique talent of translating highly complex information into terms and concepts that end users can
easily grasp which helped me in my recent position to reduce response time to trouble tickets by 40% thus improving our
client satisfaction ratios. I as well helped clients both on site and remotely and have always demonstrated a keen ability to
problem-solving. I have also worked as an ICT teacher at Bulenga Parents Secondary School and worked extensively for the
well being of the school and students.

You will find me to be a positive, motivated, and hardworking person who is keen to understand company needs and
contribute. I have excellent communication skills that enable me to work effectively and positively with staff and external
stake-holders.

A copy of my resume is attached and I believe it would be mutually beneficial for us to meet and discuss the goals of your
company and how my technical skills can help you achieve those goals.

Thank you for your time and consideration.

Yours sincerely,

Nsereko Nicodemus
 CURRICULUM VITAE
NSEREKO NICODEMUS
Mobile: +256 751 380432
Email: nserekonicodemus96@gmail.com

BIO DATA

NATIONALITY UGANDAN
HOME ADDRESS KAMPALA, UGANDA .

DATE OF BIRTH 15th September 1996

CAREER OBJECTIVES

✔ To work in a demanding professional environment with maximum exposure to Information technology

service delivery.

✔ To continuously expand my skills in the field of information Technology with a focus on hardware and
network troubleshooting, IT equipment maintenance and monitoring.

✔ To participate in IT service delivery with constant interaction between clients featuring resolution of
arising incidents and provision of instant feedback regarding customer queries.

KEY ATTRIBUTES
I have developed, and continued to strengthen, the following qualities, among others:
✔ Self-Discipline.
✔ Attention to detail.
✔ Excellent Problem-solving skills.
✔ Great communication skills.
✔ Passion for Technology.

EDUCATION

YEARS INSTITUTION AWARD

2015 –2018 Makerere University, Kampala Bachelor of Science in Computer Science (Degree)
2013 - 2014 St. George’s SS, Makukuulu , Uganda Advanced Certificate of Education (UACE)
Bukomansimbi
2008 – 2011 Alliance Standard SS, Kampala Uganda Certificate of Education (UCE Certificate)
2002 - 2008 Kangulumira R/C PS Certificate of Primary Education

PROFESSIONAL DEVELOPMENT AND TRAINING

COURSE INSTITUTE
CCNA (CISCO CERTIFIED NETWORK MAKERERE UNIVERSITY
ASSOCIATE)

GOOGLE ANDROID APPLICATION DEVELOPMENT OUTBOX HUB

CERTIFICATE
Technical Android Development Skills
The Basic and Professional Applications layout and
functionality programming.

EXPERIENCE

IT Intern
IT Department
National Social Security Fund
26th June 2017 - 31st August 2017
Major responsibilities included
⮚ Installed, configured and troubleshot e-mail, network, PC operating systems, software and
peripheral equipment, following standard business policies and procedures.
⮚ Extended a wired and wireless network connection to new transferred offices at the Entebbe
branch.
⮚ Prepared and maintained evaluations of software or hardware performances,

⮚ Installed and performed repairs to hardware and peripheral equipment, following design or
installation specifications and replacing parts as required.
 Major Achievements included
⮚ Major improvement in response time and resolution time of IT related incidents from 14-21 days to
30 minutes-24 hours especially in the infrastructure section.
⮚ Reduction in IT incident case backlog in the infrastructure section.

⮚ Documentation and accurate generation of IT incident reports detailing incidents and their
respective resolution times.
⮚ Faster IT equipment deployment times.

⮚ Development of team work mentality to ensure more efficient response and resolution times.
Mathematics and ICT Coordinator
St. George’s SS, Makukuulu
January 2013 - December 2013

Major responsibilities included

⮚ Worked with other students to boost more skills in both Mathematics and ICT where I was
entitled to ensure we have regular discussions and meeting.

⮚ Collected all academic resources to be used in these subjects and coordinated students.

SKILLS
I have developed skills in various fields as listed below, among others;

⮚ Software: MS Office Suite, Android Studio, Visual studio, Blender, Github

⮚ Programming: C, Java, CSS, Application Programming Interfaces(API), HTML, JavaScript, PHP,

Python, Flask, SQL, PostgreSQL, XML, Latex, MySQL

⮚ Software installation and operation, Android development, Cisco Certified Network

Associate(CCNA), Code documentation, Web service and application development.

⮚ Communication skills, Interpersonal skills, Entrepreneurship, leadership skills, Assignment

preparation and delivery, IT support, Basic Computer, laptop maintenance and repair, IT
support, Meeting preparation, Troubleshooting, Mentoring and coaching

HONOURS
⮚ Government sponsorship at University based on academic merit (2015 - 2018)
 ⮚ National Patriotism Corps at Kabalye Police Training School(2015)

⮚ Bursary based on academic merit (2013-2014)

⮚ Certificate in Android Applications Development at OutBox hub (2016)

⮚ CCNA (CISCO CERTIFIED NETWORK ASSOCIATE), Makerere University

REFEREES
Mr. Kyomuhendo Ivan, Ms Ahabwe Monica, Mr. Alfred Tingo,
Systems Administrator, Academic Registra,
IT Officer,
National Social Security Makerere University,
National Social Security Fund Fund, Kampala, Uganda
Kampala,
Kampala,
Email: atingo@acadreg.mak.ac.ug
Uganda
Uganda
TEL: +256 779 211757
TEL: +256 705 577660
Email: mahabwe@nssf.org