512-665-9452 ROBERT STEWART 3716 Greenock Ct

robwes79@gmail.com Columbus Ohio, 43228

OBJECTIVE: To obtain a challenging position in a high quality technical environment.

STRENGTHS & SKILLS

 Solves and handles issues creatively and prosperously

 Exhibits excellent communication and interpersonal skills
 Assimilates to new situations with ease
 Advances quickly when presented with new information
 Demonstrates flexibility and willingness to solve problems in a variety of situations
 Able to efficiently and successfully complete a variety of tasks simultaneously
 Maintains routines and schedules in an organized manner

COMPUTER SKILLS
 Windows server 2003, Windows server 2003 r2
 Windows server 2008, Windows server 2008 r2, server 2012, 2016, 2019
 SQL server
 GTT cloud portal
 Virus removal, Software and hardware upgrades, Backup management, security appliance and network
systems
 Evaluate the individual’s technology use and needs and recommend improvements, such as hardware and
software upgrades, maintain the peripherals, such as printers, that are connected to the network
 Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
 Adapt and modify existing software to meet specific needs
 Stay abreast of advancing technology
 Proficient in Microsoft Office, Excel, Power Point, Word and Outlook

WORK EXPERIENCE

Cynergy Technolgy: March 2020 – November 2020

Systems Engineer
Assisted clients with technical issues submitted through the ticketing system and via phone and
email. Troubleshot issues from the desktop level to the server level. Managed client back ups. Assisted clients with any
voice issues they had using the on prem Mitel software. Worked with customers in a
hosting environment for thin clients using vmware vsphere.

Netrio: May 2015 – October 2017

NOC Technician
Work directly with large ISPs such as, Verizon, ATT, Windstream, CenturyLink, etc.
Responsible for managing network connectivity for a large number of our clients. Troubleshot phone issues (hosted PBX
or wholesale, 800 ORIG and dialer traffic) for our customers. Worked with sql server and CCHD/RTC client, which a call
center type of cloud platform for one of our customers. Looked through pages of dumped data/code to find issues with
the front end RTC customer agent portal. Resolved server related issues by remoting into customer servers and
performing various steps to resolve customer’s issue. I worked with Onesource/GTT cloud platform on a regular/daily
basis. Pulling CDRs and combing through the sip trace to find the issue a customer was having and resolve it as quickly
and efficiently as possible. Created forwards and holiday time schedules as well as emergency call forwards. I did this on
the back end and in the GTT cloud portal.
 Sonus Insight
 RTC/CCHD
 Empirix Hammer Trace
 SIPNAV
 Veraz Control Switch (VOIP Softswitch)
  Phaseware Ticketing System
 Ipath Ticketing System
 Atlassian/Confluence
 Solarwinds
 Solarwinds Web Helpdesk
 Various network monitoring dashboards/tools.
 Used various tools and ticketing systems simultaneously

Monitors network connectivity for customers. Troubleshot connection and opened tickets with ISPs.
Investigated reported call issues and opened tickets with offending ULC (underlying carrier)
Investigated on-net hosted PBX issues and if issue couldn’t be resolved internally, referred to ULC.

WORK EXPERIENCE CONTINUED

Webcore Technologies/EvolveIP: November 2013 - May 2015

Support Technician/ Voice technician

Assisted clients with technical issues submitted through the ticketing system and via phone and
email. Troubleshot issues from the desktop level to the server level. Assisted clients with any voice
issues they had using the Cisco Unified Communication Manager. Worked with customers in a
hosting environment using cpanel or plesk as well as using vmware vsphere.

UFO Computer Services: May 2012 - September 2013

IT Consultant/Technician
Maintained clients’ servers and workstations. Setup active directory, dns, and domain group policies. Deployed voip
systems for current and new clients. Point of contact for multiple clients whom I exclusively supported, remotely and on
site. Performed virus removals and system repairs for business clients and residential.

Canitan LLC: September 2010 – March 2012

Computer Consultant/Network Administrator

Maintained clients’ servers and workstations. Setup active directory, dns, and domain group policies. Deployed voip
systems for current and new clients. Point of contact for 7 clients which I exclusively supported, remotely and on site.

IT Consultant: March 2009 – September 2010

Computer Consultant/Network Administrator

Maintained clients’ servers and workstations. Setup active directory, dns, and domain group policies. Deployed voip
systems for current and new clients. Point of contact for multiple clients whom I exclusively supported, remotely and on
site. Performed virus removals and system repairs for business clients and residential.

Corrpro Inc./RTD Enterprises: December 2007 – March 2009

Operator/Crew Leader
Monitored and recorded pipeline cathodic protection, Set up and monitored rectifiers, Registered GPS coordinates, Took
core samples to determine pipe corrosion and monitor release of gas or electricity, Prepared, edited and uploaded data
collection to submit to clients

IT Consultant: October 2005 - December 2007

Computer Consultant/Network Administrator

Maintained client’s servers and workstations. Setup active directory, dns, and domain group policies. Deployed voip
systems for current and new clients. Point of contact for multiple clients whom I exclusively supported, remotely and on
site. Performed virus removals and system repairs for business clients and residential.

Corrpro Inc./RTD Enterprises: March 2004 – September 2005

Field Technician, Crew Leader, Operator

Monitored and recorded pipeline cathodic protection, Set up and monitored rectifiers, Registered GPS coordinates, Took
core samples to determine pipe corrosion and monitor release of gas or electricity, Prepared, edited and uploaded data
collection to submit to clients

EDUCATION

Studied at ITT Technical Institute in 2010

REFERENCES

 Robert Durocher, Owner/Supervisor – RTD Enterprises/Corrpro - Magnolia TX

713 9 0867

 Diko Maybalian, Owner – Technology for the good (Non-Profit technology consultant) - Cedar Park Texas
512-777-8059 diko@technologyforgood.org

 Nathan Smith, Owner-Canitan LLC - Austin Texas

512-796-2485 nathan@canitan.com

 Michael Peacock, Owner-Peacock Systems - Cedar Park Texas

512-300-4051 michael@peacocksystems.net

 Mark Antonelli, Quality Assurance Specialist-Muto Technologies - Austin TX

512-763-9933 mantonelli@mutotech.com