Tejas P

Mobile: +91 9035007134

E-Mail: Tejas.pillaiah@gmail.com

CAREER OBJECTIVE

To enhance my capabilities and skills in the field of Computer Networks through both learning & practical approaches to
achieve highest level of satisfaction for rendering quality of service by working in an organization, which offers growth
opportunities all the way based on performance, professional, Technical expertise and dynamic market exposure.

TECHNICAL CERTIFICATIONS

• CCNA (Cisco Certified Networking Associate) Routing and Switching -CSCO12726528.

• CWNA (Certified Wireless Network Administrator)-440375

TECHNICAL SKILLS

• Understanding of TCP/IP and OSI network models.

• Configuration of VLANs, VTP, 802.1Q and Inter-VLAN routing on switches.
• Configuration of Layer 2 and Layer 3 Ether Channel, STP, RSTP, and MST.
• Advanced STP features (Portfast, Uplinkfast and Backbonefast) and (BPDU Filter, BPDU Guard, Root Guard, Loop
guard and UDLD Guard)
• Configuration of IOS features, HSRP, VRRP and GLBP for default gateway redundancy.
• Configuration of interior gateway routing protocols- RIP, EIGRP, OSPF.
• Configuring and troubleshooting the Cisco (2500,3500,5508,5520,8510,8540 and 9800) controllers and all
models of Access points which includes light weight, stand alone, Mobility express and Mesh APs.
• Configuration/troubleshooting AP join issues over capwap tunnel to be centrally managed by the controller.
• Hands on experience of Aruba (7005, AP275, AP315) products.
• Solid working experience with 802.11a/b/g/n/ac/ax standards.
• Exposure to configuring, supporting, troubleshooting, debugging and administering the following Ruckus
Wireless products and technologies: Wireless Controllers (ZD1200, ZD3000, SZ-100, VSZ) and all models of
Ruckus Wireless Access Points (Controller managed, Standalone and Unleashed).
• Working with AAA configuration and troubleshooting including AD, LDAP and 802.1x (RADIUS).
• Inferring AP support logs, debug logs and Analyze packet captures for better understanding of the complex
issues using Wireshark.
• Troubleshooting issues related to the connectivity, low throughput and Roaming by understanding the
Topology and the configuration of wireless network.
• Exposure to domains of Licensing and Warranty, Logistics, Data warehousing, Operational Security.
• Configure NPS policy on Radius server, AD administration, LDAP configuration and troubleshooting and analyzing
event viewer logs and isolate the issue.
• Usage of Spectrum analyser tools like insider to isolate the client connectivity/performance issues based on the
customers RF environment.
• Understanding the exact requirement of the customers and effectively providing the solution for the same.
JOB EXPERIENCE

• Technical Consulting Engineer-WIRELESS at CISCO SYSTEMS (INDIA) PRIVATE LIMITED (Nov 2019 to present)

➢ Providing technical support to the customers and partners for various wireless technologies and solutions
related to Cisco Wireless products which includes all models of wireless controllers and access points
(indoor and outdoor) etc. while consistently achieving high Customer satisfaction.
➢ Resolve customers issue via the telephone, email, or remote session. Issues can be varying in nature. New
installation/configuration, total wireless network down, Intermittent Wireless connectivity, roaming issues,
802.1x Authentication and inter compatibility in the wireless deployment .
➢ Reproducing issues in-house and responding back in a timely manner and reporting to the engineering team
if required.
➢ Interact with various internal teams such as escalations, engineering and facilitate communication between
customers and other teams.
➢ Regular follow-ups with customers with recommendations, updates, and action plans.
➢ Generating documentation in the form of case notes, best practices, knowledge base articles , RCA reports,
and case reviews.
➢ Handle customer escalations.
➢ Training new joiners.

• ALLEGIS SERVICES (INDIA) PRIVATE LIMITED (Apr 2018 to Nov 2019)

Project: Sr.Support Engineer Wireless at CISCO SYSTEMS (INDIA) PRIVATE LIMITED (Jan to Nov 2019)

➢ Same roles and responsibilities as above role.

Project: Sr.Wireless Engineer at HPE (Apr 2018 to Jan 2019)

➢ Install and upgradation of existing WLAN infrastructure to Aruba WLAN Infrastructure for 16,000 Store
across United States for McD.
➢ Configuring and Providing Support to the Installer for the Completion of store on Time.
➢ Configuring Devices on Activate for Registration and Aruba Central for Device Management and Monitoring.
➢ Provide Technical support for Installing Switches, Aruba Controllers (7005) and Aruba Access points
(RAP275, RAP315).
➢ Troubleshoot issues related to Modem (Uplink) and Cradle point (Wireless Back uplink).
➢ Provide Technical Support to McD Installer for problems/Issues during the deployment and direct the issues
towards resolution.
➢ Working on Complex network issues where analysis of situations requires in-depth fault analysis and
troubleshooting skills.
➢ To formulate the technical action plans for analyzing and resolving end-to end solutions.
➢ Generate clear and concise documentation in the form if case notes, technical tips and white paper for the
store deployment.
➢ Coordinate with service providers and product vendors for circuit and product related support.

• ASM TECHNOLOGIES LTD (Dec 2016 to Apr 2018)

Project: Wireless TAC Engineer at RUCKUS WIRELESS

 ➢ Providing technical support to the customers and partners for various technologies and solutions
related to all Ruckus Wireless products such as wireless controllers (ZD1200, ZD3000, SZ -100, VSZ,
Unleashed), and access points (indoor and outdoor) etc. while consistently achieving high Customer
satisfaction.
➢ Resolve customers issue via the telephone, email or remote session. Issues can be varying in nature.
New installation/configuration, total wireless network down, Wireless connectivity, roaming issues
or inter compatibility in the wireless deployment and all Issues related to Wireless Access Points,
Wireless Client Association, Wireless Controllers, RF transmission and 802.1x Authentication.
➢ The customer networks can vary from Small, Medium, Large or Enterprise.
➢ Reproducing issues in-house and responding back in a timely manner and reporting to the
engineering team if required.
➢ Formulating technical action plans for analysing and resolving problems related to the Ruckus
deployment.
➢ Interact with various internal teams such as escalations, engineering and facilitate communication
between customers and other teams.
➢ Regular follow-ups with customers with recommendations, updates and action plans.
➢ Participate in technical communications within the Technical Support Team to share best practices
and learn about new technologies.
➢ Generating documentation in the form of case notes, best practices, knowledge base articles, RCA
reports, and case reviews.
➢ Provide product training to the new joiners.
➢ Contribute technical content to Ruckus leading Deployment Guides, Knowledge Base and FAQ’s.

• Sr. Service Engineer-RIMS at MICROLAND (June 2014 to Dec 2016)

➢ Started as a fresher at MICROLAND and was part of the Global Network Operations Centre (GNOC)
team that is responsible for managing over15,000 network devices in a multivendor ecosystem for
Unilever project.
➢ Provide real-time monitoring and prioritization of application performance over the network to over
80,000 users across the globe.
➢ Strict SLA adherence, RCA, SOP, Proper Escalation, Vendor co-ordination, Documentations, Reports.
➢ Initiate/Chair bridge calls in case of high incidents and ensure coordination among teams for
resolving incidents.
➢ Perform hardware replacement, configuration of new devices before placing into the production
along with hardware vendor Dimension-Data.
➢ Providing L2 support to global infrastructure services for Unilever includes proactive and customer
reported issue, troubleshooting and restoring the services for both LAN (cisco) and Wi-Fi (Aruba)
estate globally.
➢ Managing and troubleshooting domain users for access to guest internet through Clearpass.
➢ Configuration backup management, device status checks on Solarwinds.
➢ Monitoring LAN interface utilization through Statseeker.
➢ Rogue device detection and Containment through Airwave to avoid unauthorized devices to be
used within office premises.
 TOOLS AWARENESS

• Ticketing: Remedy 7 & 8.1,Salesforce

• Network monitoring: Solar winds-Orion 11.1, Cacti
• Wireless: Cisco WCS , Aruba Airwave 7.6.2& 8.2.2.1 , Aruba central
• Network management: Cisco ACS 5.3.0, Netscout, Clearpass
• Network performance: IPANEMA Salsa 7.1, Riverbed, Packet Shaper
• Bug reporting tools: Jira, Jira-wiki
• Others: Statseeker, MRTG, windows server 2008 and 2012, Microsoft-Excel, word, power point

EDUCATION

• B.E(Telecommunication) from AMC Engineering College Bangalore-2014.

• Higher Secondary School (12th) from Vijaya Pu college-2010.
• Secondary School (10th): from Bethel English School-2008.

STRENGTH/SKILLS
• Good qualitative aptitude along with excellent grasping power and eagerness to learn.
• Proficiency in communication skills.
• Self-motivated.
• Experience of working in groups has increased my capability of team work and has helped me develop excellent
coordination skills.

PERSONAL DETAILS
Father Name : Pillaiah M
Date of Birth : 29th September 1992
Gender : Male
Marital status : Single
Nationality : Indian
Languages Known : Kannada, English, Telugu and Hindi
Address : #34, Chikkanahalli, Attibele (p),
Anekal (tq), Bangalore-562107

DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned.

Place: Bangalore, India. Regards,

Date:
(Tejas P)