Kiran Patil

Australia Permanent Resident

Mobile : 0469 810 320| Email : kiran.patil81@gmail.com |
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Career Objective
Seeking a career in the field of Networking / Unified Communications with major involvement in Information
Communication Technology where I can implement and leverage my knowledge and skills. It is my utmost desire to join
an organization of repute that can provide me with challenging career opportunities. I wish to be known as one of the
best talents available for the ever changing and challenging market scenario .

Professional Profile
1. Accomplished technical proficiency with over 10 years of experience working on complex projects with cross-
functional resources to optimize Cisco Data, Voice and Collaboration services.
2. Committed to quality and service excellence with aptitude for launching new technology operations, including
client and vendor relationships, policies and procedures, business processes, and SLAs.
3. A keen ability to influence across the organization. Proven ability to lead by example, consistently achieve
targets, improve best practices and organize time efficiently.

Relevant Skills
Network Technologies VMware, Cisco series routers, switches, Routing Protocols, WAN technologies, Leased
Lines. Windows Server Administration. Frame relay, ISDN, PRI/BRI. Leased Lines, Routing
Protocols: EIGRP,IGRP, OSPF, switching, VTP, STP, HSRP.
Cisco Voice Cisco UCS, CUCM 7.x,8.x,9.x,10.x Voice Gateways, Unity Connection, UCCX, IM &
Presence. UCCE, TelePresence VCS, Agent Tools, (Email & Chat), IVR, WebEx.
Protocols H.323, SIP, Codecs – G.711, G.729, ILBC.
Other Voice Technologies MS Lync, Avaya PBX, Media Modules, Major upgrades, Cosmocom Contact Centre. ACD,
IVR, Predictive Dialer, Verint Recording.

Tools Monitoring & Management of IT: Remedy , ISM, Nagios, Statseeker, Citrix tools.

Certifications
• CCNA Voice 640-461, CCNP Service Provider, Cisco ID: CSCO10898990
• Cisco Advanced Collaboration Architecture Specialization – To retain company’s Gold Partnership with Cisco.
(Cisco Sales Expert – 646-206 CSE and Advanced Collaboration Architecture Sales Specialist – 70-037 PSACAS)
• Cisco Certified Network Associate 640-801(CCNA),
• Avaya Certified Associate (ACA) and CTP- Converged Telephony Professional by ITU
• ITIL V3 Certified

Trainings
• CCIE Collaboration Boot camp
• Cisco IPCC Boot camp and ICM Product Training
• Avaya Boot camp 1 & 2. Avaya Media Servers and Gateways (S8300, S8700, G450, G650)
• Work Smart Workshop
• 3rd position in Org wide competition Techathon (Contact Centre Solution)
• Provided training to Argentina Team for new Ramp-ups

Education Summary
B.E. (Electronics & Telecommunication Engineering) University of Pune.
Diploma in Industrial Electronics
Senior Secondary Certificate
Employment History

Viiew (Dimension Data) Pty Ltd - Voice and Network Consultant

Client: State Street – Financial Services – Sydney Sep 2015 – Oct 2015
Sparq Solutions (Communications Dept. of Large Government Organization) – Brisbane May 2015 – Aug 2015
Department of Family and Community Services (NSW) – Cisco UC Engineer – Sydney Feb 2015 – Feb 2015

• Provide Unified communications Service delivery, Plan and execute activities, BAU work.
• Configuring and Integrating Cisco Routers, switches, CUCM (Cisco Call Manager) with, Cisco Unity Connection
(CUC), Cisco Unity Express, UCCX (IPCC Express), IM and Presence.

• Worked on BE6K, 7K with VMware, Configured Call manager user features and services like speed dial, Call Park,
Call forward, Conferencing, Extension mobility, SNR.

• Dial Plan configuration, Class of Service and Class of restriction, Partition and CSS.

• Configuring H.323 and MGCP Gateways, SRST, CUBE and SIP Trunk.

• Configuring and Managing Pots and VoIP Dial-Peer and e.164 address DID Nos.
• Understanding of various call control protocols like MGCP, H323, SIP and SCCP

• Configuring, Managing and Troubleshooting Cisco IP Phones 79XX, 99XX.

• Troubleshoot issues/ incidents, major tasks, projects, moves, adds, changes, new sites, relocation of staff and
infrastructure.
• Liaising with external suppliers and vendors.
• Network Administration, troubleshooting incidents, reporting. Router and switch configuration.

Tech Mahindra – Solutions Engineer Aug 2010 – Jan 2015

Client: British Telecom, (Accenture, UPS, Novartis, Tesco, Exxon Mobil and others)

Responsibilities

• Worked on British Telecom project - Cloud Contact with Cisco, based on Cisco CUCM and UCCE.
• Strong experience in designing, implementing and supporting Cisco VoIP technologies.

• Promoting the effective use of new and existing technology, solutions to customer

• Planning, managing and implementing infrastructure projects and upgrades to meet the company goals. Liaising
with external suppliers and support agencies for the ongoing support and maintenance.

• Follow ITIL framework for Incident, Change, Configuration, Problem and Proactive management. Identify
problems from recurring incidents, perform testing, find RCA and provide solution.

• Provide Monthly reports to customers with call distribution, monthly tickets with priority details.
• Provide SLA information, trend analysis, Verify call detail records from database, resolve reporting issues.
• Taken ownership of building KEDB by documenting troubleshooting steps for future reference and guidance to
new joiners.
• Dial plan configuration, Administration of CUCM features, Phones, Cisco Unity, troubleshooting incidents.
 • Call manager installation, patches up grade, licenses installation.

• Implemented customer orders for new Toll free number request, Configured scripts as per customer call flow.

• Configured DN’s and routed them to labels or skill groups through ICM Scripting according to request. Addition/
changing label in ICM, Deletion of numbers/ labels Configured new phones, Association with CUCM

• Trouble shooting VoIP related issue related to Call manager IP Phones voice mail, and unified messaging.

• Configuring and Troubleshooting PRI (E1/T1).

• Liaison with service providers, ITSP (SIP) on link related issues.

• Strong troubleshooting skills.

Avaya India Private Limited – Software Engineer (Account Engineer ) May 2008 – Jul 2010

Technology: Avaya PBX devices Installation and Upgrades, IP Telephony, Network

Responsibilities

• Proposed and recommended solutions to meet customer requirements and address complex business/ technical
process requirements. Looked after the installation, configuration & maintenance of Avaya PBX and voice
products.
• Analyzed and recommended new software releases, hot fixes and service patches and implementing them as
per customer environment.
• Worked as Account Engineer for Customers from North America Region & Canada like JP Morgan, Miami Fire &
Rescue Services, Chevron Phillips, and Bank of Montreal.
• Installation, configuration & maintenance of Avaya voice products.
• Provide technical consultation to the customers and keep them updated with the current technological
advancements.
• Planning and Implementation of new Ramp-ups by way of assisting them in solving challenging technical
problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.
• Pulled out data and creating reports to analyse the performance of engineers.
• Generated implementation analysis report and other such documents.
• Established and enhanced relationship with customers/clients and Principals.

Wipro Technologies Limited - Systems Engineer Sept 2006 – May 2008

Client: British Telecom (Remote Solution Unit.)

Technology: Cisco routers, switches, Routing protocols, WAN Technologies, LAN, Network Monitoring
Project Title: BT-Remote Solution Unit provides remote Network solution/ Support to BT customer's from UK

Responsibilities

• Worked as a network engineer for “Remote Solution Unit – British Telecom” Project, Worked on series of Cisco
devices-Routers 1700, 1800, 2500, 2600, 3600, Switches 2900, 3500, 4500, 6500 etc.
 • Worked on Incident management, Change/Configuration management, Proactive management based on ITIL
framework
• Managing and troubleshooting protocol issues, slow browsing, latency issues, CRC errors, link down and various
issues for internet leased line and MPLS based customers.
• Provided technical support for router configuration to Field Engineers. Resolving the networking issues of UK-
Region BT-customers existing on various platforms of WAN technologies such as ADSL, ATM point-Point, frame-
relay & Gigabit Ethernet network configured with various IP routing protocols such as RIP, IGRP, EIGRP, OSPF,
BGP etc.
• Configured Routers, Switches, QOS for the Customer Network to scale existing network and for Implementing
VoIP Services Offered by British Telecom for LAN/WAN/Voice Planning.
• Configured the Host CPE to give Internet & VPN connectivity on leased lines, ATMS, ADSL etc.
• Monitored the Network Devices of the Customer who have taken Total Care Service offered by British Telecom.

Intertec Software Private Limited- Technical Executive Dec 2005 – Sep 2006

Client: Tata Communication (VSNL).

Technology: Cosmocom Universe – Hosted Contact Centre. ACD, IVR, Predictive Dialer.
Project Title: InstaCC supports VSNL’s VoIP Customers, which are small and mid-sized International Contact Centres

Responsibilities

• Looked after the service delivery and service assurance for Corporate Internet Telephony/ managed VOIP
customers.
• Installed CosmoCOM setup at client call centers: Installed Cisco Routers, switches, Cosmocom components on
Windows 2003 server, Firewall, Predictive Dialer and Agent software for Call setup.
• Managed Call routing (ACD, IVR, Predictive Dialing, and Call management) through VSNL setup.
• Handled the troubleshooting of VoIP servers and VoIP related issues.
• Accountable for operation of VOIP based Gateway Audio codes, Medians 1000/2000.
• VOIP Routing & management via different carriers AT&T, MCI, TELEGLOBE using NEXTONE (Session border
controller) converged IP and PSTN.
• Call recording and report generation through SQL database

PCS (Patni Computer Services) Technology Limited - FMS Engineer Feb 2005 – Dec 2005

Client: Indian Airlines Limited (IAL)

Technology: Networking with LAN/ WAN
Project: Data Network Support at Domestic and International Airport Terminals

Responsibilities
• Monitored network through CISCO 3640 Routers monitoring, ISDN status, and leased lines (64k, 2mb) response.
Looked after the maintenance of E1, PRI as Backup.
• Looked after LAN, WAN installation & maintenance, Configuration of Intranet
• Maintained leased lines/ ISDN backup line/ dial-up lines, networking devices like- Switches/ Router/ MODEM.
• Brought up Data Circuit through Leased lines, MODEMS (RAD, Ascom, Tellabs).
• Checked WAN connectivity through utility tools. Crimping of cables, fixing connection at krone box.

References

Available on request