ANTONY CHAUVET : Technical Support Analyst

EXECUTIVE SUMMARY
Technical Support Analyst with over ten years of successful experience. I work hard
and intelligently to solve all problems, communicate well, and give excellent client
service. Two years of experience at Suncor Energy and P2 Energy Solutions in
Alberta. Excellent track record at ensuring reliability of systems and improving service.

HIGHLIGHT OF QUALIFICATIONS

Over ten years of successful experience as technical support analyst for all the
major computer technologies

Exceptional problem solving and analytical abilities.

Excellent verbal, written Communication and presentation skills in English and

French.

Personable and friendly. Team player. Calm and determined.

Excellent time management and organization skills

Bilingual in French.

Available for contract only, not as an employee.

Available immediately.

Address : Edmonton downtown, AB.

Phone: 403-829-9944
E-mail: antonychauvet123@gmail.com

ANTONY CHAUVET : Technical Support Analyst

EDUCATION
Master's Degree in Computer Science, including one year internship in the
Silicon Valley, USA.
EXPERIENCE
Technical Support Analyst
Over ten years of highly successful experience as Technical Support Analyst at
Suncor Energy, P2 Energy Solutions, Saint Maur and IBM Internet Security
Systems. I provide the best possible solution and service for each situation.
Over ten years of experience with MS Server, Citrix, Remote Desktop, MS IIS,
Sun Java (JDK/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps,
Oracle, MS-Office, Visio, Juniper VPN, UNIX/Linux, Helpdesk, Linux servers
and desktops, networking, data backup, disaster recovery, security, wireless,
virtualization, printers, MS SQL Server, Active Directory and Clustering,
software installations, systems troubleshooting. I have in-depth knowledge of all
these technologies and I use it to solve problems quickly to the clients
satisfaction.
Customer Service
Client-centered, deliver service and support until issues are completely
resolved. Calm and focused. Determined to deliver complete satisfaction to
client.
Record of success at Suncor Energy technical client service center where I was
promoted twice.
Excellent communication skills with clients, managers, and colleagues. I am a
great listener, and I have developed a lot of emotional intelligence for my
profession.

WORK HISTORY
Technical Support Analyst
October 2014 July. 2015
Spark Gaia, Calgary, AB.
IT technical support for private and small business clients. Windows servers
and desktop technologies, Helpdesk, Linux servers and desktops, networking,
data backup, disaster recovery, security, wireless, virtualization, printers, MS
SQL Server, Active Directory, MS IIS, Remote Desktop, FTP/SFTP, SSH,
32/64-bit apps, MS-Office.

Project Manager | Technical Support Analyst

April 2013 June. 2015
Planet Dharma, Calgary, AB.
Create and update web site and social media, manage online courses, social
media and mailing lists. This start-up has been successful thanks in part to my
work and it is growing rapidly. I supported MS IIS, MS Server, Remote Desktop,
FTP, SFTP, SSH, 32/64-bit apps, MS-Office, Visio.

ANTONY CHAUVET : Technical Support Analyst

Technical Support Analyst
September 2013 - March 2014
P2 Energy Solutions, Calgary, AB.
Lead the support for hardware and software support for Linux servers. Linux
KVM Virtualisation, UNIX servers, Firewalls, Splunk. Server builds.VMWare
virtualisation, Java (JDK/SDK, JVM), FTP/SFTP, SSH, Oracle databases.
IBM Tivoli administration. Data backup. Dell desktops and servers.

Technical Support Analyst

Mar. 2012 July 2013
Suncor Energy, Calgary, AB.
Delivered technical repairs for clients, including executives and vice-presidents.
Windows clients and servers, Active Directory, Microsoft Outlook, SCCM, Citrix,
SAP support, VoIP, DC, DHCP, DNS, UNIX servers, MS SQL servers,
antivirus. Citrix administration. Microsoft Exchange. Dell hardware.
MS Server, Citrix, Remote Desktop, MS IIS, Sun Java (JDK/SDK, JVM),
FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, MS-Office, Visio, Juniper VPN.

Technical Support Analyst

May 2011- March 2012
Calgary Social Media Success. Calgary, AB.
Delivered high quality web sites and social media marketing campaigns for
customers in Calgary and Vancouver. Web hosting. Web design and
development. MS IIS, MS-Office, Visio, MS Server, Remote Desktop.

Technical Support Analyst

August 2009 December 2010
Kyoto Computex, Japan.
Delivered high quality Computer repair and installations for small businesses.
Windows systems, anti-virus, firewalls, network, wi-fi, e-mail systems, MS
Server, Remote Desktop, MS IIS, Sun Java (JDK/SDK, JVM), FTP/SFTP, SSH,
CIFS/SMB, 32/64-bit apps, MS-Office, Visio, Juniper VPN, Linux.

IT Manager | Technical Support Analyst

July 2004 - July 2009
Saint Maur International School, Japan.
Leader of the IT support for desktops, MS SQL servers, Active Directory and for
VMWare virtual systems, Remote Desktop, MS IIS, Java (JDK/SDK, JVM),
FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, Visio, Linux. Clustering.
Increased network speed and stability by a factour of ten.
Protected successfully all systems from security incidents with anti-virus,
firewall, network and wireless security. Dell desktops and servers.
Created and implemented Data backup, Disaster Recovery and Business
continuity Plans, backup.
I kept budget constant over five years while expanding services, and drastically
improved stability of systems.

ANTONY CHAUVET : Technical Support Analyst

Technical Support Analyst
May 2002 - June 2004
Internet Security Systems, an IBM company, Japan.
Technical lead for Windows, Active Directory and Linux Network systems in a
data center. Juniper firewalls, Nokia firewalls, MS Server, Remote Desktop, MS
IIS, Sun Java (JDS/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps,
MS-Office, Visio, Juniper VPN, UNIX/Linux.
Databases and data backup and administration. Data warehousing. Cabling.
Monitored logs intrusion detection systems. Improved security of network.
Resolved several network crisis at an enterprise data center.
24/7 on-call rotation and respond to cyber security threats as they occur.

Technical Support Analyst

March 2001- May 2002
Societe Generale Bank, SG-Online, Japan.
Technical lead for UNIX/Linux servers, Firewalls and Cisco networks. Logs
analysis, policies setting. VPN networks.