Suresh Pedapudi 1 (876) 344-0786

IT Manager suresh.pedapudi@gmail.com

Professional Summary

Accomplished and results-driven IT Manager with over 15 years of experience in information technology, managing and
leading technical teams. Extensive range of expertise including major System operations, application development,
infrastructure, network operations, IT security, CRM, marketing business operations and strategic planning. Highly effective
in successful team building, bridging relationships between departments including senior level leadership and operational
excellence. Skill Highlights Project Management Web and System Applications, Solar Wind Management Systems Help
Desk Service Management Service, Infrastructure Technology Architecture and Integration IT Security, Organizational
Change Management, NOC Operation/Design, Support Event Management ,Avaya Telephone System, Business Operations
Management, Cloud Computing & Storage, SDLC Lifecycle, ITIL Process Improvement, Disaster Recovery, CRM Multi-
million Dollar Management, Regulatory Compliance Application Development and Incident Management

Project Management Skills

 Experienced in large and medium size business.
 Achieved successful major projects in Education, Energy and Medical institutions.
 Minimized expenditure for organization with effective project plan.
 Expertized in IT Security (Software, Systems and Network DMZ).
 Great team building skills

Technical Skills
 Expertise in Windows Server 2019/2016/2012R2/2012/2008
 SQL Server 2014/2016/2019 - Database Design, Queries, Stored Procedures, Reporting, Security, SSIS-based
Integrations.
 Programming languages Java, JSP, Spring, Hibernate, Maven, Eclipse IDE, ASP.NET Webservers (Tomcat, IIS)
 Knowledge in Web Application Testing Tools Selenium, Junit.
 Azure Active Directory, SharePoint, Google G-suite solution, Google Script.
 Experience in Information Technology Infrastructure Library (ITIL) methodologies.
 Experience in application Moodle, Syspro, ISAS and ERP applications Infor, SAP for Enterprise application.
 Experience in programming languages java, jsp, servlets, springs, hibernate to build production applications.
 Experience in IBM COGNOS and BIRT Report Designing with SQL Server Database.
 Proved skill in BPMN 2.0 (Business process management) with flow objects, swim lanes, connecting objects,
artifacts.
 VXRAIL hyper convergence infrastructure, Dell Data Domain, NetApp, Equal Logic.
 Security Specialist in configuring Cisco ASA 5500, ISA Server, Kerio Appliance for firewall, VPN.
 Knowledge of implementation and support of Symantec Endpoint, McAfee EPO.
 Experience in Configuring VOIP Communicator Technology Using Cisco, Avaya System.
 Experienced in Solar Winds Monitoring systems and Web help desk, Infosyte.

Education

Master of Computer Application from Madras University Chennai, India 2001 - 2004
Bachelor of Commerce from Madras University Chennai, India 1998 - 2001
Certifications

CISCO CCNA Certified.

Workshops

 Administering Windows Server 2019 from Real World Technologies.

 Developing a National & Organizational Cyber Security Strategy from University of Technology.
 Cyber Security Technologies, Standards & Operations from University of Technology, Jamaica.
 VMware and VSphere Technologies ESXi 7.0 from Certified VMware Trainer.
 Veam backup solutions for disaster recovery from Blue Chip Strategies.

Professional Experience
Ministry of Education, Jamaica
NEI - Management Information Systems, Manager April 2020 – Present

Responsibilities:

 Planning, designing and implementing IT Projects and contracts in Ministry of Education.

 Web application implemented for value added model for all schools in Jamaica. using Java Springs, Hibernates and
Maven using Eclipse IDE with SQL Server 2019 Database.
 Migrated Website and web application for Inspection Department from windows server 2012R2 to Windows
server2019 and Microsoft SQL server 2019
 Implemented business process management application for National Education Inspectorate Department.
 Designed Business process management (BPMN 2.0) for Ministry of Education documentation.
 Developed Intranet website using google site and google script for customizing advance features to simplifying the
manual task and easy access of resources for staff.
 G-Suite solution implemented for schools across the country.
 Administering Moodle application, including database MySQL.
 Customized Data by developing Google Script for Automation of Data management.
 Developed policies and procedures for network access and usage for users.
 Upgraded network and wireless infrastructure at Ministry Datacenter.
 Implemented new EDR (Endpoint Detection and Response) strategies in security to protecting Datacenter servers and
network infrastructure.
 Involved in multiple upgradation projects with other departments.
 Implemented Sql server database such as design, construct, modify, implement and test data models and database
management systems.
 Writing Sql Server Database script in stored procedures, triggers and scheduled backup and recovery.
 Managing vcenter, backup solutions, database servers, production application servers.

University of Technology, Jamaica Aug 2017 – Mar 2020

Senior System Administrator / Network Operations and Systems Service, Manager

Responsibilities:

 Led IT strategic and operational planning to achieve business goals by fostering innovation.
 Migrated to latest technology of major enterprise applications for the university.
 Upgraded business payment process with secured protocol for import and exporting data between banks and
university.
 Resolving most complex issue with major applications Accupay HRM System, ISAS, Syspro, Blackboard
Collaboration, Website, Intranet Site, Documentation application.
 Contracts and contacting respective vendors and communicating with procurement department for purchase.
  Configured M365 Active directory for integration with Blackboard collaboration.
 Planned, Designed and Configure Hybrid Email On-Premises Exchange 2010 and Cloud M365.
 Migrated Internal File Server to Cloud SharePoint.
 Made a recommendation for Vxrail Servers and configured in Data Center.
 Implemented Failover infrastructure for Webservers, Database and System Services for business continuity.
 Upgraded network infrastructure at University Campus and Datacenter.
 Implemented new strategies in security to protecting Datacenter servers and network infrastructure.
 Installed and Configured and Maintained of CentOS, Red hat Servers, Microsoft Windows (2012 R2, 2016) Servers.
 Administering Moodle application, Syspro, ISAS including database MySQL and SQL Server 2014.
 Upgraded servers Domain controller, Exchange Server, VMware, McAfee EPO, Backup exec infrastructure.
 Made recommendations for Hardware, Software implementation.
 Involved in multiple upgradation projects with other departments.
 Administering windows servers in DNS, DHCP, Active Directory, GPO, NPS, DFS, SCCM 2016.
 Managing vcenter, backup solutions, database servers, production application servers.
 Managing Avaya Telephone system using Avaya Communication Manager.

Jamaica Energy Partners, Jamaica Sep 2008 – Aug 2017

Senior System Administrator

Responsibilities:
 Designed and implemented Network Infrastructure at Jamaica Energy Partners.
 Administered Active Directory Domain Controller in Microsoft Windows (2008, 2012 R2).
 Configured Microsoft Exchange Server (O365 Office, 2013), Linux, Ubuntu Servers.
 Migrated from windows 2003 Domain Controller to windows 2012 Server Edition.
 Migrated from Exchange 2013 to Office 365 Cloud and Integrated with Azure Active Directory.
 Implemented Microsoft System Center Configuration Manager (SCCM) 2012 for deploy software, protect data,
monitor health, and enforce compliance across all devices in an organization.
 Administering windows servers in DNS, DHCP, Active Directory, GPO, NPS, DFS, WSUS.
 Implemented and Administered Cloud based solution Azure SQL Database Server and Implemented Report Builder
for Report Generation in Production Environment.
 Implemented Scripting language to Automating task and Configuration purpose PowerShell and Java scripting.
 Installed, configured, Administered and Troubleshoot VMware ESXi 6.0 on Host and additional setup including
Creating VM, Cloning, Scripting, SAN as Data source.
 Configured and Administered Microsoft SharePoint 2013.
 Configured Security and VPN using Cisco ASA 5500 firewall.
 Proven Skills on writing scripting language on different platform Linux shell, PowerShell, JavaScript)
 Maintained and Monitored Everyday Backups using Symantec VERITAS Backup Exec and Disaster Recovery Plans.
 Managed Patching updates on Infor Data Stream ERP Production Management Applications.
 Designed and Generated Database Structure for Power Plant including Custom Reports using SQL SERVER 2014.
 Configured and Managed Network Infrastructure of LAN using Cisco Routers and Switches, Cisco IOS, TCP/IP4
Networking, VPN (Cisco ASA 5500), Cisco Aironet Wireless Technology.
 Implemented VOIP Avaya Telephone System and Polycom for All Branches.
 Configured Symantec End point protection, Antivirus Management Servers & Clients.
 Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-
resolution scores by providing excellent service to internal and external environment.
 Planned and Developed JSP, Springs, Hibernate MVC Framework Application and SQL Server for Jamaica Energy
Partners, Production Report Entry Application using Eclipse and Reporting (Cognos).

Andrews Memorial Hospital, Jamaica Jan 2006 – Aug 2008

System Administrator

Responsibilities:
 Installed, Configured and troubleshoot the windows 2003/2008 server
 Configured Domain Controller and created user accounts and providing privileges to the all domain users and
administrative Active Directory Services, DNS, DHCP, and GPO.
 Monitoring and troubleshooting of Medical application and database.
 Installed and Configured IpCop Linux based Networking Load Balancer and Firewall.
 Configured CA technology Antivirus system on network clients.
 Managing applications over the network to all workstations and managing the database.
 Creating own batch files for daily backup of database and networking script on the server.
 Developed In-patient and Out-patient Medical Records Data for Andrews Memorial Hospital.
 Design and construction of CT Scan Monitoring and Data Transferring System.
 Implemented new AIS Medical Records System this reduced most manual paper work and Time.
 Managed and coordinated network operation efforts, IT planning, security, and other technical areas.