AGUSTINA
P R O C E S S A S S O C I AT E
No. 469A,Lorong Kiri 18,
Jalan Kampung Datuk
Keramat, Kuala Lumpur,
54000, Malaysia
P E R S O N A L D E TA I L S
Date of birth: 31 August 1990
Na onality: Indonesian
Visa status: Employment Pass
Marital status: Single
E D U C AT I O N
BACHE LO R O F I N FORMATION
TECHN O LO GY ( M U LTIMEDIA)
University of Malaya / Kuala
Lumpur / 2015
During my finaI year in university, I
have made a final project based on
Kinect Air Orchestra on "Air Drum".
This project paper describes some
technical detail about Microso
Kinect sensor development and use
of a gesture based interac on as an
entertainment system, but also as a
hand tracking evalua on tool. By
using the “air drum” concept allied
to music interfaces, the proposed
work performs an analysis of two
different hand input methods.
LINKS
LinkedIn:
h ps://www.linkedin.com/in/agus
naagus na-8b2335a3/
SKILLS
HTML, JavaScript, VRML, EasyPHP,
JAVA
MySQL and Oracle
Cisco Packet Tracer
Kinect for windows or Kinect for
Xbox
D1 system, BMC system, D1
system
Adobe (Photoshop, Illustrator,
Flash, Dreamweaver and
Premiere)
Microso (Word, Excel,
PowerPoint, Access, Visio and
Visual Studio)
Notepad++
BCS system and CRMZ system
Outlook and SharePoint
Teamwork, Adaptability and Work
Ethic, Pa ent, Honest, Willing to
work hard and learn new things,
Posi ve Thinker, Ac ve.
LANGUAGES
Bahasa Indonesia
Bahasa Melayu
English
tynaataynaa@gmail.com
01127742445
Responsible senior agent with over 7 years working experience in Customer
Service Professional. I possess strong mul -tasking skills, with ability to
simultaneously manage several projects and schedules. Effec ve at work, get
along well with diverse team members and accomplish business goals. Excellent
communicate with customers, vendors and equipment, and service providers.
Able to cope well under pressure, priori zing workloads and demonstra ng
problem solving skills, strong verbal, wri en, listening skills and able to interact
well at all level.
WORK EXPERIENCE
Genpact Malaysia PROCES S A S S O C I ATE
Sdn Bhd
• Involving in crea ng a Standard Opera ng
Aug 2022 - Present
Kuala Lumpur Procedure (SOP) for bol ech project.
• As a trainer during Knowledge Transfer (KT) for
Indonesian language to help other members whose
not na ve.
• As a Quality Assurance (QA) during Knowledge
Transfer (KT) to help other members to meet their
specifiied requirements standard as an Indonesian
speakers.
• As a customer service agent for bol ech project
which covers device insurance and protec on such
as Samsung Care+, Home Credit Indonesia and
TecProtec.
• Guide customer how to register their claims
through provided website.
APAR Technologies CUSTO M E R S E RV I C E ASSOCIATE
Sdn Bhd
• Maintaining effec ve and mely communica on
May 2017 - Aug 2022
Kuala Lumpur with engineers.
• Responsible for the proac ve planning off all
incoming work order alloca ons received within a
specific geographic territory or customer
responsibility.
• Responsible for ensuring that all available resources
are effec vely u lized and predefined service levels
are consistently achieved and contractual and
agreements met.
• Support ac vi es of the customer engineers (CE’s)
assign to him or within par cular geographic region
or territory, such as order part, make appointment
with person in charge or third party.
• Accept ownership of work orders routed to the call
center monitoring and controlling all outstanding
work orders for the CE’s.
Xchanging Asia MAINT E N A N C E S U P PORT EXECUTIVE
Pacific Sdn Bhd
• Maintaining effec ve and mely communica on
Sep 2015 - Mar 2017
Kuala Lumpur with engineers.
• Responsible for the proac ve planning off all
incoming work order alloca ons received within a
specific geographic territory or customer
responsibility.
• Responsible for ensuring that all available resources
are effec vely u lized and predefined service levels
are consistently achieved and contractual and
agreements met.
• Support ac vi es of the customer engineers (CE’s)
assign to him or within par cular geographic region
or territory, such as order part, make appointment
with person in charge or third party.
• Accept ownership of work orders routed to the call
center monitoring and controlling all outstanding
work orders for the CE’s.
Reliable Business INTER N S H I P
Technologies Sdn
• Maintenance and Support.
Bhd
Sep 2014 - Feb 2015 • Analyzing and Troubleshoo ng Customer
Kuala Lumpur Complaints.
• Documenta on.
ACHIEVEMENT
Best Awards for The Outstanding Service Coordina on
and Dedica on to Customer Sa sfac on.
HOBBIES
Travelling Learn New Things
Croche ng Sports
Music Snorkeling And Food Hun ng
REFERENCES
RUDY JAPLUS INDRA KURNIAWAN RIZKI
Genpact Malaysia Sdn Bhd SUMARDHI
0178486960 APAR Technologies Sdn Bhd
01133387900
rudy.japlus@genpact.com
Indra.Sumardhi@ncr.com /
indrakurniawanrizkis@gmail.
com