VAISHALI MALHOTRA

vaishalimalhotra0512@gmail.com

Objective:
To work in an organization where I can acquire new knowledge, sharpen my skills and put my efforts
into achieving organizational as well as individual goals. To achieve a challenging position that utilizes
my experience, while allowing me the opportunity to grow professionally.

Professional Summary:
• Close to 12.1 Years of experience in conceptualizing, designing, and implementing Duckcreek
solution for legacy systems.
• Good knowledge and experience in P&C Insurance
• Excellent experience of working with clients across various geographies (US & UK)
• Well versed with Platform and Template Upgrade
• Worked on 6x and 7x version upgrade of Duckcreek.
• Worked on multiple Production Releases
• Manage each release’s scope and timeline
• Coordinate sprints, retrospective meetings and daily stand-ups
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e.g., from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Help build a productive environment where team members ‘own’ the product and enjoy working.
• Experience in Project Planning and Estimation
• Understand the necessity of and contributes to best practices.
• Good exposure to the Software Development Life Cycle (SDLC).
• Well versed and hand on experience of Scrum
• Good interpersonal & communication skills.

Certifications:
• Microsoft Certified: Azure Fundamentals
• Scaled Agile Inc Certified SAFe 5 Practitioner
• Duckcreek Policy certification mastery level
• Indian Institute of Banking and Finance (IIBF) Certificate for Course on Diploma in Banking and Finance
• Indian Institute of Banking and Finance (IIBF) Certificate for Course on Credit Card for Bankers
• Completed Harvard ManageMentor Courses on – Delegating, Career Management, Business Plan
Development, Business Case Development, Budgeting, Attracting and Cultivating Talent, Decision
 Making, Difficult Interactions, Change Management, Writing Skills, Project Management, Customer
Focus
• Agile Professional Scrum Master 1(AToS Internal)
• Software Project Lead to Advance Scrum Master (AToS Internal)
• Certified Technical Architect (Accenture internal)
• Project Management Certification (Accenture internal)
• Technology Architect Certification (Accenture internal)
• Agile Scrum Master Certification (Accenture Internal)

Education:
• B.Tech (Bachelor of Technology – Branch : Information Technology ) from Uttar Pradesh Technical
University in 2009 with 73.58% marks.

Professional Experience:
• Working as a Project Manager/Scrum Master for AtoS from 20th June 2022.

• Worked as a Scrum Master/Support Manager for Accenture Solutions Pvt. Ltd. from 1st July
2021 to 15th June 2022.

• Worked as an Application Development Associate Manager for Accenture Solutions Pvt. Ltd.
from 1st December 2020 to 30th June 2021.

• Worked as a Team Lead for Accenture Solutions Pvt. Ltd. from 1st December 2016 to 30th 2020.

• Worked as a Senior Software Engineer for Accenture Solutions Pvt. Ltd. from 26th May 2014 to
30th November 2016.

• Worked as a Software Consultant (deployed in Accenture) for SourceOne Management Services

Pvt. Ltd. from 4th Oct 2013 to 25th May 2014.

• Worked as a full-time care giver for my kid from 19th May 2012 to 3rd Oct 2013.

• Worked as a Senior System Engineer for Infosys Limited from 13th July 2009 to 18th May 2012.
Project Summary:
Duration: June 2022 to till today (AToS Project)

Project: - The project is for enhancing CHUBB operations on Duckcreek.

Client : A leading US based Property and Casualty Insurance Group

Environment : Duckcreek Policy and Billing Implementation
Role : Scrum Master
Team Size : 7

Description: -
Working as a Scrum Master for a leading US insurer on enhancing their P&C business on
Duckcreek platform. Played a critical role in leading 2 major releases involving 2 Lobs, multiple
states, and Template Updates.

Roles and responsibilities: -

• Ensured completion of requirement gathering to implementation cycle to quality assurance and
deployment, all within release timelines.
• Working closely with the product owner and supporting in creating the epics/features
• Elaborating the requirements
• Onshore offshore coordination and Third-party vendor handling
• Drafting the user stories as needed and prioritization
• Elaborate the user stories to the scrum team
• Creating Process maps where needed
• Creating Estimates where needed
• Creating a tracking project in Jira/Visual Studio
• Maintaining client and leadership reporting
• Providing functional support through the development and testing phase
• Procuring final sign off from business for the changes to go live

Duration: May 2014 to till June 2022 (Accenture Project)

Project: - The project is for transferring Westfield operations from Mainframe legacy systems to
Duckcreek.

Client : A leading US based Property and Casualty Insurance Group

Environment : Duckcreek Policy, Billing and Agency Portal Implementation
Role : Application Development Associate Manager
Team Size : 26

Description: -
Worked as a content/team lead/project manager for a leading US insurer on transferring their
P&C business from Mainframe to Duckcreek platform. Played a critical role in leading 4 major
releases involving 9 Lobs, 29 states and Platform Upgrade and Template Updates. Then went on
working as Service Manager in Production support for all 29 states, 9 line of business and 3
applications Policy, Billing and Agency Portal.
Roles and responsibilities: -
• Ensured completion of requirement gathering to implementation cycle to quality assurance and
deployment, all within release timelines.
• Elaborating the requirements
• Onshore offshore coordination and Third-party vendor handling
• Creating Process maps where needed
• Creating Estimates where needed
• Creating a tracking project in Jira/Visual Studio
• Maintaining client and leadership reporting
• Providing functional support through the development and testing phase
• Procuring final sign off from business for the changes to go live
Duration: Oct 2013 to May 2014 (SourceOne Project)

Project: BEQ-BRT team of Accenture works for providing development and support features for existing
legacy and bonus remediation system for credit cards.

Client : American Express, UK

Environment : Mainframe
Role : Software Consultant
Team Size : 12

Description: -
The project included working on IMS and DB2 databases on backend and IMS DC and CICS as
interface. The projects involved development of COBOL modules, JCLs etc. In BEQ-BRT team, I
worked as a senior developer cum team lead, providing new enhancement needed in existing
system. I also supported analysis of current system and addition of major and minor enhancements
in functionality on existing framework of legacy system.

Roles and responsibilities: -

• Working closely with the client
• Elaborating the requirements
• Onshore offshore coordination
• Conceptualizing and completing automation activity involving REXX, JCL wherever possible
• Providing functional support through the development and testing phase
• Supported UAT and reporting related project milestones

Duration: July 2009 to May 2012 (Infosys Project)

Project: - CARE team of Infosys provided development and support features for existing legacy and claim
resolution system.

Client : American Express, UK

Environment : Mainframe
Role : Senior System Engineer
Team Size : 80

Description: -
In CARE team, I worked as a developer, providing new enhancement needed in existing system. I
worked in four Production releases. I developed good knowledge about the processes involved.
Roles and responsibilities: -

• Working closely with the client

• Analyzing their legacy systems
• Built ten COBOL and CICS modules and many JCLs.
• Developed tools in REXX so as to minimize the manual effort.
• Worked as a configuration controller for the projects
• Provided functional support through the development and testing phase
• Procured the final sign off from the business stakeholders

ADDITIONAL DETAILS:
Present Address : 603, Valentina Building, Hiranandani Estate, Patlipada, Ghodbunder Road, Thane(W) –
400607
DOB : 5th December 1986
Marital Status : Married.
Current Package : 32 LPA
Expected Package : 42 LPA
Contact Number : +91 - 9833380344