Project Profile.

ECAS Staff Augmentation

Insurance-1 / Sun Life Assurance Company
Sridevi Raman
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 Table of Content
1.About the Customer ........................................................................................................................................ 5
2.Project Background......................................................................................................................................... 5
3.Scope of Work................................................................................................................................................. 6
4.Suggested Solution by TCS ............................................................................................................................ 6
5.Technology & Tools ..................................................................................................................................... 7
6.Facts & Figures ............................................................................................................................................... 8
7.Highlights........................................................................................................................................................ 8
8.Benefits to the Customer................................................................................................................................. 9
 1. About the Customer
The Customer is a leading insurance and financial services organization headquartered in Toronto, Canada, with
operations in key markets around the world. They, along with their joint ventures, offer individuals and corporate
customers a diverse range of financial products and services that fall into wealth management and protection
business areas. Wealth management includes asset management, mutual funds, pension plans and products, and
annuities operations. Protection includes whole life, term life, universal life, unit-linked life and corporate-owned life
insurance for individual, life, health and disability insurance products are also offered to group clients.

.
2. Project Background
Vignette Services

The website of the Customer is its face at an international level. Vignette 7 (V7) offers the Customer enhanced
functionality, which will increase the efficiency of content management manifold.

The Customer wants to experience the advantage of the new functionality in Vignette 7.4 (V7) and the J2EE platform
architecture in order to improve and consolidate content production processes and efficiency, encourage and enable
re-use of content and provide a stable and scalable platform for the future of the Global website.

The guiding principles for this project are as follows:

• Retaining the functionality available in the current system
• Taking advantage of the new V7 framework
• Upgrading to version 7.4 which will improve the stability and performance of the environment Providing users
with an enhanced user interface
• Adding functionality when using the Vignette authoring tool
• Planning V8 upgrade and analyzing gaps between Vignette version V7 and V8
• Identifying changes required (on content and code streams
• Conducting performance tuning for CA home page to make it load faster.

.Net Services
The services involve providing a variety of web-based application development and maintenance – similar to the
Vignette services but on the .Net components of the websites.

The primary service areas include:

• Lead the development and support for all web-based development using .Net / Microsoft technologies
• Leverage the Sun Life Financial Content Management system to provide value to the business areas in a pro-
active and cost-efficient manner
• Manage or coordinate small projects from initiation through planning, requirements, construction to
implementation and post-implementation reviews
 3. Scope of Work

High Level Scope Includes

• Providing Application Enhancement and Maintenance.

• Providing Software Quality Assurance for Vignette Projects.
• Project management activities
• Knowledge Transfer activities
• Using V7 to better manage the content.
• Providing Vignette migration support.

Low Level Scope Includes

• Manage project ensuring work is progressing as per plan and all deliverables are completed with required quality
and on time
• Participate in solution design and definition, design reviews, business requirements review, project planning,
implementation planning as requested by Customer
• Provide technical oversight, leadership and mentoring to developers working on assigned projects to ensure work
is being delivered on time and with quality
• Perform development tasks as assigned by Customer and ensure code is checked in customer source control
application on a regular basis as requested by the Project manager
• Coordinate/ plan deployments, change tickets, implementation and back-out strategy for assigned projects
• Support system integration testing, user acceptance testing, business acceptance testing by fixing any defects
uncovered in a timely manner as specified by Customer
• Deploy code to specified environments
• Create documentation and perform knowledge transfer to support team

4. Suggested Solution by TCS

Work with and under the direction of the Customer to provide the following in the Customer’s internal suite of web
application sites:
• Staff augmentation services in project management
• Staff augmentation services in business analysis
• Staff augmentation services in development
• Staff augmentation services in software quality assurance
• Staff augmentation services in resource management activities
 5. Technology & Tools
Following are the technologies and tools that are employed for the services rendered to the Customer.

Technologies;
• Java / JSP for developing Vignette-based templates
• ASP.Net for developing Microsoft components and web services

Tools:

Following tools are employed – with Vignette Content Management suite being the primary tool used for website
content management. Respective functions are also outlined:

Tool Function
Vignette V 7 Content management System
Solaris 10 Operating System
LDAP User management
Weblogic 9.2 Application Server
Sybase 12 Database Server
Apache 2.0.59 and Higher Web Server
IIS Microsoft Application Server
MS Visual Studio 2005. Application Server
 6. Facts & Figures
Name ECS Staff Augmentation
Type Enhancement, Maintenance and Testing
Duration 48 Months
Start Date 01-Jun-2010
End Date 31-May-2014
Team Size 34 - core
Work Location(s) Toronto, Canada; Kolkata, India

7. Highlights
• Providing a platform which can be consolidated for adoption across the company
• Separating content from presentation
• Enabling a smooth transition from the existing application to the new solution
• Implementing a solution that follows the customer standards as well as open industry
standards, and is developed using a modular approach
• Achieving timely maintenance and decision making from the steering committee.
•
• Communication across all levels of the project stakeholders - business sponsor, working
group and project team - to ensure consistent message on approach, scope and expectations
• Upfront planning / assessment of business impacts (Business Requirement, Dual Authoring
Effort, Testing Effort)
• Business/ IT collaboration to work through solution, impacts and risks
• Stakeholders expectations are managed effectively - issue resolution and deliverable sign-off
can be achieved within expected timeframes
• Resolution to outstanding issues and new change requests are introduced to the project in a
controlled manner
 8. Benefits to the Customer

The benefits gained by the Customer are as follows:

• Increase in customer and advisor satisfaction and loyalty

• Gaining individual and organizational culture and capabilities
• Maintaining high performing stable systems through renewalImproving agility and effectiveness and reducing cost
through maintenance
• Achieving the honour of being an organization known for business excellence