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MUFTI Jl Wedana, Lr Keucik Ali, Kec Ban

da Raya - Lam Ara, Banda Aceh, 2
3238, Indonesia

ARDIAN 08113177790

themuftiard@gmail.com
IT SYSTEM SUPPORT SERVICES

ABOUT ME WORK EXPERIENCE

Responsible senior agent IT ACCOUNT MANAGER  |   J A N 2 0 2 3 - P R E S E N T

with over 9 years working
P T . A I R M A S G R O U P / H T T P S : // A Y O O K L I K . I D , B A N D A A C E H
experience in Customer
Service Professional. I • Develop and execute sales/business plans to achieve quarterly sales/business
objectives.
possess strong multi-tasking
skills, with ability to • Create and implement account strategy, including developing and maintaining
simultaneously manage relationships with key decision makers.
several projects and
• Actively pursue net-new business opportunities with prospecting into existing
schedules. Effective at work,
accounts and new business prospects in their assigned territory, including cold
get along well with diverse
calling and follow up of leads.
team members and
accomplish business goals. • Working closely with the Pre-Sales Engineers, Sales Management and Inside Sales
Excellent communicate with Representatives to ensure sales objectives are being met.
customers, vendors and • Build strong relationships with existing and new customers/partners to help
equipment, and service identify and close business, and to expand the reach of our products and services.
providers. Able to cope well
under pressure, prioritizing
workloads and
SALES ASSOCIATE  |   M A Y 2 0 2 2 - J A N 2 0 2 3
demonstrating problem
solving skills, strong verbal, PT RATE TEKNOLOGI INDONESIA/ RATES, BANDA ACEH
written, listening skills and
• Conduct market analysis to create short and long term work plans
able to interact well at all
level. • Find new prospects or channels for potential retailers and distributors

• Collect information and provide feedback to management on market trends,

market status

• Promote brands and products to channel customers in the assigned territory

E D U C AT I O N
PRESALES /SOLUTION ARCHITECT  |   J U N 2 0 1 7 - J A N 2 0 2 2

BACHELOR OF PT. BERCA HARDAYAPERKASA/ BHP , JAKARTA

TECHNOLOGY • Assessment for customer current paint pont, business objective and IT
requirement.
INSTITUT TEKNOLOGI PLN,
JAKARTA • Design IT Infrastructure for server, storage, virtualization and backup based on
2014 assessment.

• Create topology, build of material and proposal.

• Give Presentation to customer in form of product or solution presentation.

SKILLS • As customer trusted advisor to give the best IT solution

Adobe Dreamweaver, cPanel, CORPORATE SUPPORT ENGINEER  |   N O V 2 0 1 4 - J U N 2 0 1 7

PowerDNS
PT. CYBERINDO MEGA PERSADA/ CBN CLOUD, JAKARTA
• Installation & Troubleshooting corporate customer on remote & on-site.
PHP, JavaScript, CSS & HTML
• Perform communication to provide internet related consultation for corporate
Mellanox Technologies, Cisco customer via call, chat or Email.
Networking
• Provide problem solving on customer internet connection, email system and
server problem.
VMWare, Amazon Web Service,
Openstack • Installing and maintaining products in test environments

• Functions as a fully qualified system engineer by providing technical support,

training and provisioning support.

• Provide on-call business day technical support as well as participate in roster

24x7 on-call support.
LANGUAGES
• Provide intensive sales technical consulting to internal sales staff and clients and
prospects.
Bahasa Indonesia • Participate in conference calls and occasional site visits with sales.

• Owning and managing customer issues through to resolution while also

Bahasa Melayu
maintaining high customer satisfaction

English

Arabic
COURSES

DY N A M I C W E B P R O G R A M M I N G   |   M A Y 2 0 1 2 - J U N 2 0 1 2
HOBBIES
BINUS UNIVERSITY

Photography, Travelling & Football HPE APAC ENABLEMENT   |   A P R 2 0 2 0 - M A Y 2 0 2 0

HEWLETT PACKARD ENTERPRISE (HPE)

PERSONAL
D E TA I L S
INTERNSHIP

Date of birth
IT SUPPORT SERVICE   |   M A Y 2 0 1 1 - A U G 2 0 1 1
‪08 May 1991 ‬
PT. PLN ( PERSERO ), JAKARTA
• Oversee all aspects related to IT infrastructure.
Nationality
• Maintenance Network troubleshooting, hardware and software.
‪Indonesia ‬
• Help manage the entire system of information and computer in the company.

• Ensure that all technology and applications can be accessed according to the
Marital status hardware and software installed.
‪Married ‬
• Monitoring and maintenance of all equipment to produce maximum
performance.

• Provide technical guidance or support for the development of troubleshooting of

systems.

REFERENCES

Z A E N A L R I FA I SARAH KETAREN

PT. Cyberindo Mega Persada PT. Rate Teknologi Indonesia

P: 085883303320 P: 081293417908