SHIVAM SHARMA
334/2A, Ground Floor,
Grace Villa, 9th Cross Rd,
G.M. Palya, Bangalore,
Karnataka - 560075.
To get a position that uses my business and computer skills, communication abilities, and working experience to help your
company achieve its goals for the upliftment of the company and for my personal growth.
EDUCATION — EXPERIENCE
• B. Tech (2013-2017)
Laxmi Devi Institute of
Engineering and Technologies
•12th (2013) from Basic Senior
Secondary School, Sardarshahar,
Churu - Rajasthan.
• 10th (2011) from Basic Senior
Secondary School, Sardarshahar,
Churu - Rajasthan.
OBJECTIVE
Jan 2023-Till Date.
• Customer Support Engineer • Enphase Energy.
• As a Customer Support Engineer, we need to assist the homeowners and
installers related to the legacy & IQ microinverters, Q-relays, Current transformers,
batteries, gateways, Cell Modems, Wi-Fi, Ethernet, Mobile applications etc. related
issues on the site and remotely.
• The troubleshooting includes assisting the remote and onsite assistance
about the devices including the site surveys by the Engineers, Designers and
technicians.
Dec 2020- Dec 2022.
• Senior Analyst • HCL Technologies Ltd.
• The technical specialist's duties include providing technical assistance, and
troubleshooting software issues such as troubleshooting Outlook issues, VDI
Issues, All kinds of Microsoft Issues, and password changes.
Jun 2020-Dec 2020
• Senior Analyst • HCL Technologies Ltd. (Pinaki Softcon Pvt. Ltd. – 3rd party payroll)
 Technical Support for medical applications such as cerner, sunrise clinical
manager, pyxis, athena, as400, tpx – mainframe etc. including password
and account management.
 Passwords support for password resets for Ascension Technologies like
Windows, Mainframe, admin credentials, etc.
 Initial logins for windows, Secure Doc, and set up like windows profile,
outlook profile for new employees.
 Use the service-now tool to log, track and manage Incidents and Services
Requests, and Creates tasks for hardware replacements.
 Used to handle inbound calls.
Jun 2018 – Jun 2020
Teleperformance India • Assistant Manager Customer Care• Amazon US
 Managed team for the amazon fulfilled orders seller accounts.
 Managed team’s daily report and performances
 Helped associates to improve their skills by taking and giving feedbacks
about the area of improvements.
 Also, managed their stacks, login hours, attendance, shrinkage etc. required
for their improved score & stacks.
 Sep 2017 – Jun 2018
Teleperformance India • Custmer Care Executive• Amazon US
 Support customers with their accounts, payments, orders issues.
 Worked for all 6 LOBs for their merchant & Amazon managed orders.
 Helping them managing their profiles with good reviews and rating.
Adding to their feedbacks.
 Working for their inventory and product management and their vendor
profiles also.

KEY SKILLS
LANGUAGES —
• Knowledge of Windows, MS Office, and outlook.
• Able to install and update software.
• English • Great written and oral communication skills.
• Hindi • Ability to analyze and solve technical problems by investigating potential solutions
• Punjabi using troubleshooting skills.
• Outstanding management and organizational skills.

Date of Birth —
ACTIVITIES

January 12, 1998

• Organized and participated in charitable events.
• Participated in organizing college and organizational events and seminars.

ACKNOWLEDGE

I hereby declare that the above-furnished particulars are true to the best of my knowledge and belief.
Place – Bangalore.
Name – Shivam Sharma
Contact Info:
Phone Number: 8432567049, 8005870756
Email Address: ershivam9001.ss@gmail.com