FAIQ AHMAD

Technical Support Analyst

E +91 7006171264  fishingfaiq@aol.com e Srinagar,India 190015

EXPERIENCE SUMMARY
Support Analyst 01/2023 - 09/2023 Dedicated IT Support Analyst with
5+ years of experience providing
Solid Systems Global Srinagar technical support for desktop,
• Investigate suspicious activities and behaviors that could pose a risk to Solid network, cloud, and software
Systems Global or our customers in global markets. issues. Skilled in troubleshooting,
• Highly effective and knowledgeable in techniques used to close fraudulent problem-solving, and providing
activities. excellent customer service.
• Communicate via email and telephone with external and internal customers and Dependable and detail-oriented to
financial institutions to make informed decisions about risk. analyzed potential manage multiple tasks and
risks, identifying suspicious patterns and behaviors to Prevent fraudulent priorities. Broad experience
activities.
includes office management,
• Also participated in money laundering events and meetings held on fraudulent
accounting, accounts receivable,
transactions during the work period in the company.
invoicing, dispatching, database
management, vendor negotiations
IT Support 12/2019 - 07/2020
and contract management.
Interstar Technologies Pvt Ltd Gurugram Recognized for exemplary
• Investigated and analyzed financial transactions and detect fraud transactions customer service and team
of the clients. collaboration.Excels in ensuring
• Consults with customers, build strong relationships. operational continuity and
• Diagnosed and solved customer installation queries or software issues & providing seamless onboarding
properly documented all interactions with customers in the Technical Support experiences for new hires.
Database.
• Provide technical support service delivery within established guidelines and
demonstrate soft skills and technical skills that contribute to client satisfaction LANGUAGES
• Took appropriate actions to identify and help minimize Interstar's, legal and
reputational risk. English Native
• Maintain high levels of confidentiality and data security standards.

Support Engineer 02/2017 - 11/2019 Hindi Native

Humane ITES Pvt ltd Srinagar

• Investigation Specialist for Humane ITES pvt. ltd. Urdu Native
• Personable, creative, and expert communicator talented at building positive
rapport and long-term relationships.
• Interact with the customers to resolve their queries with an appropriate solution. Kashmiri Native
• Provided business consulting for Customers based overseas.
• Developed content for online support.
• Use a wide range of internet and in-house tools to research transactions and
gather data to make accurate decisions.

EDUCATION
Bachelors in Arts 07/2019 - 05/2023
IGNOU University
Diploma in Computer Engineering 10/2018 - 03/2019
Masterpro intitute of Technology.
Higher Secondary Science (Non medical)
BK pora Higher secondary institute

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