VIVEK
KUMAR
About Me
Computer Operator with 7+ years of
experience providing efficient and
accurate technical support. Skilled in
troubleshooting hardware and
software issues and maintaining
system integrity.
+91-7280995782
vivek.vk39@gmail.com
Godda, Jharkhand, India
Language
ENGLISH
HINDI
MARATHI (basic)
Expertise
Data Entry Typing Skills
Communication Documentation
Troubleshooting Word Processing
Computer Literacy Teamwork
Attention to Detail Creativity
Leadership Work ethic
Organizational Skills System
Administration Adaptability Time
management Problem-solving
Interpersonal skills
COMPUTER OPERATOR
Experience
Consultant
HELPAGE INDIA
September 2022 - March 2024,DELHI
Developed and implemented successful strategies to improve client efficiency, resulting in increased profitability. •Managed projects from
concept to completion, ensuring goals and deadlines were met. •Designed and managed customer surveys to gather feedback on products
and services. •Developed relationships with clients and other stakeholders to ensure successful project outcomes. •Developed and presented
recommendations to senior leadership on how to improve operations •Coordinated with internal and external teams to ensure effective
communication and collaboration. •Negotiated contracts and agreements with vendors and suppliers. •Created comprehensive reports for
executive decision-making.
Civil surgeon office
April 2018 - January 2024,GODDA
•Developed and maintained detailed documentation of network and system activities. •Experienced in troubleshooting multiple computer
hardware and software systems.
•Utilized multiple operating systems to create and maintain user accounts.
•Monitored system performance and took appropriate action to ensure optimal performance.
•Implemented security protocols to protect and secure organizational data.
•Installed and configured computer systems, networks, and software applications.
•Executed daily backups to ensure data protection and integrity.
COMPUTER OPERATOR CUM LAB ASSISTANT
ANITA DIAGNOSTIC CENTRE
October 2015 - March 2018
Assisted in the preparation of analytical samples and performed routine laboratory tests and
analyses.
•Prepared solutions, media, and reagents according to established protocols.
•Compiled data from laboratory tests and experiments and created graphs and reports to
document findings.
DIGICALL TELESERVICE
October 2013 - June 2015,PUNE
•Successfully handled over 200 customer inquiries daily in a fast-paced call center
environment.mlined resolution process and a 30%
improvement in customer satisfaction ratings.
•Gained a comprehensive understanding of customer service and technical support
principles.
•Developed strategies to optimize customer service operations and reduce operational
costs.
Education
Bsc. (Phy.)
Sidhu Kanhu Murmu University•Dumka•
2022
INTERMEDIATE
BIHAR BOARD•BANKA
2012
 Skills Summary
Design Process 78 %
Project Management
81%
PROJECTS
Consultant
Helpage India
• https://ind01.safelinks.protection.outlook.com/
•October 2022 - March 2023
•Developed and implemented successful strategies to improve client efficiency, resulting in increased profitability.
•Managed projects from concept to completion, ensuring goals and deadlines were met.

•Designed and managed customer surveys to gather feedback on products and services.
•Developed relationships with clients and other stakeholders to ensure successful project outcomes.
•Developed and presented recommendations to senior leadership on how to improve operations
•Coordinated with internal and external teams to ensure effective communication and
collaboration.
•Negotiated contracts and agreements with vendors and suppliers.
•Created comprehensive reports for executive decision-making.