CHHAYA BANSAL

Technical Support Associate – L1

+91 7668203736 | bansalchhavi97@gmail.com| https://www.linkedin.com/in/chhayadatabaseadministrator/

EDUCATION
DIT University, Dehradun 2017 - 2021
B.Tech | GPA : 7.23/10

WORK EXPERIENCE
TERADATA Pune, India
Technical Support Associate-L1 Sep, 2021- Present
• Conduct SQL Server production database analysis and troubleshooting on a regular basis.
• Monitored client experiences and feedback on the use of business applications, while enhancing system
productivity as needed.
• Diagnosed and solved the technical issues with the engineering and product teams using Secure CRT.
• Provided senior level consulting services to internal business groups on process improvement projects,
resulting in improved business outcomes.
• Analysed, defined, and documented clients' requirements, and successfully revised existing systems
logic to overcome challenges and implemented solutions that resulted in increased efficiency and cost
savings.
• Developed and delivered training sessions to business users, enabling them to effectively utilize new
systems and processes.
• Maintained a deep understanding of industry trends, technologies, and best practices to deliver
innovative solutions to clients.
• Adhered to quality and compliance guidelines and demonstrated the ability to take quick decisions and
respond to customer inquiries.
• Worked in a 24/7 and rotational shift environment, including night shifts.

CERTIFICATIONS
• Vantage 2.3 Certified Associate by Teradata
• Microsoft Azure Database Administrator Associate Certified (DP-300)
• Microsoft Azure Data Fundamentals Certified (DP-900)
• Microsoft Azure Fundamentals Certified (AZ-900)
• Q1 Employee of the Quarter Award

POSITIONS OF RESPONSIBILITY
• Proficient in troubleshooting software and hardware issues, network configurations, and server
management.
• Communicated technical concepts to both technical and non-technical stakeholders, including end-
users, management, and other support teams.
• Analysed system logs and diagnostic reports to diagnose and troubleshoot issues.
• Collaborated with cross-functional teams to troubleshoot complex issues and provide technical support
to end-users for business process improvements.

SKILLS
• Cloud : Microsoft Azure (ADB, ADF), SNOW.
• Programming: Python, Java , Query: PL/SQL, RDMS, SQL Server
• Tools: Teradata Viewpoint, Teradata SQL Assistant, MVC, Control-M , Cisco Jabber/Finesse ,VNC Viewer.
• Operating System: UNIX, Linux, Windows
• Strong analytical and problem-solving skills with a keen attention to detail.