PAGADALA SAI PRASAD
WORK EXPERIENCE
––
PROFILE
Dedicated and results-driven
professional with 3 years of
experience in International
Customer Support. Proven
expertise in delivering exceptional
customer service, managing
inquiries, and resolving issues
effectively. Possesses strong
problem-solving abilities and a
collaborative approach to working
with cross-functional teams. Adept
at maintaining a positive and
customer-centric attitude in high-
pressure environments. Seeking to
leverage my skills and experience
to contribute to a dynamic team
and enhance overall customer
experience.
CONTACT
PHONE:
+91 7032784284
WEBSITE:
linkedin.com/in/sai-pagadala-
304286211
EMAIL:
pagadalasai97@gmail.com
Transportation Specialist
Amazon October2021 – April 2023
• Skilled in utilizing various communication channels,
including email, chat, and phone, to address
customer needs and exceed service expectations.
• Able to quickly understand the business impact of
the trends and make decisions to drive efficiency
based on available data.
• Played a critical role in ensuring the smooth
functioning of Amazon's freight network across
North America
• Develop service level, quality and cost
performance measurements.
• Experience in managing supply chain disruptions.
• Proficient in using Microsoft Excel for data entry,
analysis and visualization.
• Able to import and export data from various
sources, such as CSV, text files, and databases.
• Schedule, track, monitor and resolve orders within
established guidelines/SOP
• Also handle calls from dispatch management, site
POCs and technicians.
Technical Support Analyst
247.ai June 2020 - October 2021
• Ability to diagnose and troubleshoot technical issues
related to hardware, software, and networking.
• Excellent customer service skills, including the ability to
effectively communicate with customers and provide
timely and accurate technical support.
• Experience in providing remote technical support
using various tools and technologies, such as remote
desktop software or VPNs.
 • Ability to install and configure software applications,
including customizing settings to meet specific user
needs.

EDUCATION
Computer Science Engineering 60% 2019
AVN Institute of Engineering and Technology, Hyderabad

Board of Intermediate (MPC) 74% 2015

Sri Gayatri Jr. College, Hyderabad

Secondary School Certificate 85% 2013

Roch Memorial High School, Hyderabad

ACADEMIC PROJECT
DYNAMIC EVALUATION OF RESULTS USING WEB BASED APPLICATION:

The WebApp designed will provide easy access to results of

the students, and they will not have to face problems in
terms of server down or crash which usually happens with
JNTU’s when they release the results. Our application will not
only help students to check their results quickly and with
ease, but it also retains all the results which they can access
anytime and also in a personalized manner.

TECHNICAL SKILLS
• Technical Support
• Data Analysis
• Effective Communication Skills
• Quality Assurance
• Remote Desktop Assistance

PERSONAL DETAILS

DOB: 23/04/1997

Languages Known: English, Hindi and Telugu

Address: Hyderabad, TS, India

ACTIVITIES

• I was a member of my college’s organization for

student of the Computer Science and Engineering
(CSE) Department, AVN Society of Computer
Engineers and Technocrats (ASCENT).
• I’ve also participated in a three-day Webinar
conducted on Python Programming Language by IIT
Bombay at my college.
• I’ve been an active participant in many of my school
and college events.

DECLARATION

I hereby declare that the above furnished information is true

to the best of my knowledge and belief.