CHERI COSENS

Harbor Springs MI · 231.330.7773

Ccosens11@gmail.com · www.linkedin.com/in/cheri-cosens

Dedicated customer service professional also experienced in providing technical support. Skilled
problem-solver able to communicate with users clearly and positively at all levels of technical
proficiency. Results-oriented plus excellent analytical and organizational skills. Willingness and aptitude
to learn.

EXPERIENCE
MAY 2020 – PRESENT
ACCESS COORDINATOR/IT MANAGER, HARBOR HALL, INC
Appropriately utilizes the current procedures and standards for screening and assessing a
potential client’s acceptability and level of care. Initial point of contact, brief screening,
assessment for placement, and directing the care related to initial treatment of the clients.
Maintain accurate and confidential records.

IT Manager: streamline and organize information systems, primary point of contact for
technology support for organization, manage security systems. Assist HR with onboarding/off-
boarding new employees. Administrator for Sage Accounting, Microsoft O365, Panasonic PBX

MAY 1988 – NOVEMBER 2019

TECHNICAL ADMINISTRATOR, EMMET COUNTY
□ Maintain, support, install, upgrade systems, workstations, mobile devices, printers and
peripherals
□ Respond, resolve, log, prioritize user service requests
□ Develop and implement training guidelines and protocols
□ Develop and maintain all appropriate documentation and reports
□ Administration of system security for desktop, mobile and cloud environments.
□ Resolves issues by demonstrating expertise in customer service and technical
knowledge
□ Troubleshoot research, diagnose, document, and resolve technical issues
□ Good working knowledge of Ethernet networks, Wi-Fi, and Bluetooth connectivity
□ Providing technical support via telephone, e-mail, and remote support tools
□ Maintain and update web content on company website/intranet site
□ Proficient with written and/or verbal communication
□ Administer and maintain Document Management System
□ Administer and maintain Backup and Recovery System
□ Onboarding/off-boarding employees
□ Multi-departmental Project Management
□ Department budgeting/purchasing/inventory
□ Assist HR with timecard/payroll programming/processing/troubleshooting
EDUCATION
DECEMBER 2019
BACHELOR OF SCIENCE IN ORGANIZATIONAL ADMINISTRATION, CENTRAL
MICHIGAN UNIVERSITY

MAY 2013
ASSOCIATES IN GENERAL STUDIES, NORTH CENTRAL MICHIGAN COLLEGE

SKILLS
 Technical Troubleshooting
 End User Training
 Strong communication
 Time management and prioritization
 Ability to listen attentively and actively
 Customer service orientation using patience
and attentiveness
 Keen attention to detail
 Strong planning and organizational
 Proven leadership and collaboration