Heba AlJaber +966 58 2892 737

H.aljaber1997@gmail.com Saudi Nationality

Professional summary:

A Proud Saudi woman with strong leadership and communications skills. My skill set combine
my deep sales knowledge with my unique administrative and technical experience to be capable
of keeping up with the constantly changing needs and recognizing risks and opportunities early
enough to be mitigated or utilized.

Work experience:

01/03/2021 – Current
Gulf Technology Valley, Khobar
Account manager

Sales and Marketing:

 Speak to customers, either face to face or over the phone.

 Gain an understanding of customers' diverse and specific business needs and apply
product knowledge to meet them.
 Ensure quality of service by developing a thorough and detailed knowledge of technical
specifications and other features of employers' systems and processes, and then
documenting them.
 Carry out cold calling to create interest in products and services, generate new business
leads and arrange meetings.
 Identify and develop new business through networking and follow-up courtesy calls,
promote a portfolio of products by writing and designing sales literature and attending
industry events.
 Maintaining and keeping abreast of constantly changing software and hardware systems
and peripherals.
 Developing effective sales plans using sales methodology.
 Providing technical advice to customers on all aspects of the installation and use of
computer systems and networks, both before and after the sale.
 Advise on software features and how they can be applied to assist in a variety of contexts
such as accounting, manufacturing, or other specialist areas.
 Meet sales targets set by our manager and contribute to team targets.
 Network with existing customers to maintain links and promote additional products and
upgrades.
  Handling hardware or software problems and faults, referring on to specialist technical
colleagues where appropriate.
 Responding to tender documents, proposals, reports and supporting literature.
 Managing workload to organize and prioritize daily and weekly goals.
 Contributing to team or progress meetings to update and inform colleagues.
 Building a huge data sheet containing companies, their numbers, employees, their email
address, etc.

Administration:

• Keeping database records.

• Human resources follow-up: For group team members for their
Iqama/letter/passport/leave payment/ emergency leave/business travel/medical/hotel &
pickup.
• Facilities Follow-up: For customer Po' s/repairing/renovation/submitting invoice/advance
payment for direct supplier.
• Attendances reports.
• Conserves executive's time by reading researching and routing correspondence, drafting
letters and documents collecting and analyzing information initiating
telecommunications.
• Maintains executive's appointment schedule by planning and scheduling meetings,
conferences teleconferences and travel.
• Welcoming guest and customers by greeting them in person on the telephone answering
or directing inquiries.
• Maintains customer confidence and protects operations by keeping information
confidential.
• Secures information by completing data base backups.
• Provides historical reference by developing and utilizing filing.
• Maintains office supplies inventory by checking stock to determine inventory level
anticipating needed supplies evaluating new office products placing and expediting
orders for supplies verify receipt of supplies.
• Contributes to team effort by accomplishing related result as needed.
• Identify, classify, maintain, and protect files, documentation, and sensitive information
consistent with record handling and retention requirements.
• Respond to company/department- related request for Information in principal's absence.
• Compose correspondence (e.g., memos emails, letters, responses, requests and inquires.
• International/National Supplier/oracle/0ltimus/Microsoft/SBM/ITS- SAN/Trend Micro
renewing license or contract before expiry.

Technical:
Experience level: Medium

 Fully preparing new/existing computers for employees: Taking backups, formatting,

installing company programs, connecting printers and other devices.
 Perform hardware and software installations, configurations and updates as needed.
 Troubleshoot system and network problems, diagnosing and solving software faults.
 Set up new users' accounts and profiles and deal with password issues.
 Replacing parts as required, such as: RAM, HDD, SSD, Batteries.

Nesma & Partners, Dammam

04/02/2021 - 1/10/2018
Data Entry Technician

• Being the first point of contact for data-related queries.

• Dealing with customers and clients via email and telephone.
• Manual entering and verification of customer records and orders.
• Assisting with the investigation and rectification of system errors.
• Data input and manipulation in Excel spreadsheets and Access databases.
• Ensuring the safety and security of the company’s data systems.
• Occasionally carrying out various administration tasks (filing, printing, etc.).
• Data input, storage, manipulation, interpretation, and backup.
• Converting raw data into useful information.
• Creating reports for management.
• Running statistical analysis on data batches.
• Manual data input from paper-based sources into the electronic system.
• Using spreadsheets to manipulate data (charts, tables, etc).
• Ensuring all the information on the system is accurate and up to date.
• Maintaining operations by following policies and procedures and reporting needed
changes.
• Maintaining customer confidence and protects operations by keeping information
confidential.
• Contributing to team effort by accomplishing related results as needed.
Education:
2016 - 2020
Imam Abdulrahman bin Faisal University - Dammam
Bachelor Of Arts: English Language

Languages:

 Arabic — Native speaker

 English — Highly proficient in speaking and writing

Skills:

• Sales software proficiency and product knowledge.

• Leadership and management skills.
• Ability to communicate effectively at different levels of intellect.
• Adaptable personality with good organizational and problem-solving skills.
• High standard of performance with attention to details.
• Organized and structured execution of tasks.

Computer skills:

 Microsoft Office Programs.

 Email communication.
 OS (Windows, Linux, and MAC).
 Including the technical part in my work experience.