SQL

SQL stands for Structured Query Language. SQL lets you access and manipulate databases.

SAS

SAS stands for the Statistical Analysis System, a software system for data analysis and report writing. SAS
is a group of computer programs that work together to store data values and retrieve them, modify
data, compute simple and complex statistical analyses, and create reports.

CRM

is an acronym that stands for customer relationship management. Customer relationship management
is any tool, strategy, or process that helps businesses better organize and access customer data.

SLA

is a service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the
metrics by which service is measured, as well as remedies or penalties should agreed-on service levels
not be achieve. It is a critical component of any technology vendor.

https://techterms.com/browse/