JOB DESCRIPTION

EWS - Aarambh Decode

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and
security. Combining unmatched experience and specialized skills across more than 40 industries, we
offer Strategy and Consulting, Interactive, Technology and Operations services--all powered by the
world's largest network of Advanced Technology and Intelligent Operations centres. Our 624,000 people
deliver on the promise of technology and human ingenuity every day, serving clients in more than 120
countries. We embrace the power of change to create value and shared success for our clients, people,
shareholders, partners, and communities. Visit us at www.accenture.com

ABOUT AARAMBH DECODE - PROGRAM SUMMARY:

Aarambh is a dedicated hiring program at Accenture focused at finding exceptional graduate talent. We
are committed to invest and growth careers of our graduate hires through engagement, enablement, and
continuous learning investment throughout their careers

What would you do?

ROLE #1: PROGRAM SUPPORT (PROGRAM CONTROL SERVICES)

Key Responsibilities:

 Reporting support
 Process support
 Service management
 Run support

Knowledge and Skill Requirements:

 Good communication skills

 Co-ordination and follow-up with various stakeholders
 Preparing MIS reports and publishing it as per the SLA
 Resource Management (Onboarding and Offboarding)
 Demand creation on demand and supply tool
 Administrative/Operations Support
 Service Management/tooling support
 Assets and Artefacts management
 Knowledge on MS Office - Excel, Word
 Ability to learn and perform quickly

ROLE #2: POWER PLATFORM INTERN (CIO)

Key Responsibilities:

 Develop new features or products for an area of our platform working alongside with the low
code/no code development Team
 Maintain and enhance current features and functionalities and monitor and control the system
 Configure business processes based on defined business requirements
Knowledge and Skill Requirements:
 Should be familiar with basic computer knowledge/skills
 Reasonably good communication and interpersonal skills both written and verbal
 Should aspire to work on technical area (low code/no code platform)
 Good aptitude and analytical skills
 Interest in configuring, maintaining, and enhancing current features and functionalities of the
system
 Good-to-have skills: SQL, Basic familiarity with MS Office, Agile

ROLE #3: MANUAL FUNCTIONAL TESTING, AUTOMATION TESTING (QUALITY ENGINEERING)

Key Responsibilities:

 Co-ordination and follow-up with various stakeholders

 Preparing MIS reports and publishing it as per the SLA
 Resource Management (onboarding and offboarding)
 Demand creation on demand and supply tool
 Administrative/Operations Support
 Service Management/tooling support
 Assets and Artefacts Management

Knowledge and Skill Requirements:

 Excellent communication skills

 Knowledge of MS Office - Excel, Word
 Ability to learn and perform quickly
 Ability to document and troubleshoot errors
 Knowledge of test management software (e.g., qTest, Zephyr) and SQL
 Attention to detail
 Analytical mind and problem-solving aptitude
 Strong organizational skills
 Good-to-have skills: Familiarity with Agile frameworks and regression testing

ROLE #4: DESKTOP SUPPORT (ICI)

Key Responsibilities:

 Take ownership of customer issues reported and solve their problems through by providing
resolution
 Research, diagnose, troubleshoot, and identify solutions to resolve system/application issues
 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal
teams
 Ensure proper logging of all issues
 Document technical issues in the knowledge database
 Keep track of users' system issues until resolved by adhering to the SLA
Technical Experience:

 Should possess ability to learn and work on changing and emerging technologies. Certification in
new technologies like Azure, AWS will be added advantage

Knowledge and Skill Requirements:

 Good technical skills with current technology

 Good communication skills both written and verbal
 Tech-savviness
 Flexible to work in all shift and under pressure situations
 Good analytical skills

ROLE #5: ASSET SUPPORT (ICI)

Key Responsibilities:

 Design and execute asset management policies, procedures, and processes

 Coordinate with management in utilizing asset management tools to analyze, review, and track
asset data
 Develop asset control processes to monitor accountability identification, maintenance, location,
and contracts
 Ensure that all equipment is properly documented and maintained in the asset inventory system
 Manage IT store and update/organize as needed
 Develop and maintain asset, inventory, and lifecycle management policies and procedures

Technical Experience:

 Supports assets and engineering manager in monitoring and maintaining facilities, systems, and
equipment through their whole lifecycle (commissioning, operating, maintaining, repairing,
modifying, replacing and decommissioning/disposal)
 Leading teams onsite and remotely
 Maintaining, upgrading, and operating company assets to ensure they are functioning at optimum
levels
 Experience working with large data sets and disparate systems

Knowledge and Skill Requirements:

 Organizational skills
 Excellent communication skills, both written and verbal
 Ability to thrive in a fast-paced environment

ROLE #6: CTSD RMS SUPPORT (ICI)

Key Responsibilities:

 Respond to the incidents reported by customer through voice, email, chat, and Self Service
 Identify, investigate, and diagnose the issue, resolve or assign the incident to the right
assignment group
 Provide resolution to customer based on in-scope processes
 Follow the incident lifecycle as defined by process
Technical Experience:

 Incident management and usage of ticketing tools

 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related
troubleshooting skills
 1 Year of relevant experience with Hardware and Software related troubleshooting skills

Knowledge and Skill Requirements:

 Excellent verbal and written communication skills with email etiquette
 Good problem solving and analytical skills
 Excellent customer service skills
 Ability to work with or without direct supervision
 Comfortable to work in different shift and 24/7

ROLE #7: TECH VOICE SUPPORT (ICI)

Key Responsibilities:

 Maintenance administration of Voice PBX systems services

 Handle day-to-day Voice operations, requirements issues
 Research, diagnose, troubleshoot, and identify solutions to resolve phones, call routing issues

Technical Experience:

 Basic understanding of voice telephony IP along with knowledge of voice networking

 Signaling standards telecommunication protocols H323, SIP, SCCP, MGCP etc.
 Hands-on experience on industry-standard enterprise PBXs like Cisco call manager
 Basic knowledge of PRI and trunk configuration in the Telephony system
 Basic knowledge in ACD calls routing configurations
 Basic knowledge on UCCX, CUC

Knowledge and Skill Requirements:

 Customer-focused positive work ethic/attitude towards work

 Good interpersonal and communication skills both verbal and written
 Ability to work with diverse teams a quick learner
 High level of initiative coupled with a good team spirit
 Basic knowledge of MS Visio, Word, and Excel

WHAT WE ARE OFFERING YOU

 ONE ACCENTURE: Ability to work across multiple new technologies, businesses, geographies
and clients
 CONTINUOUS DEVELOPMENT IN ACCENTURE: Building strong foundation through learning
interventions, certifications sponsored by Accenture, and client exposure to continuously invest
on the development of talent and making them future ready
 PROGRESSIVE CAREER PATH: Curated career path with multiple opportunities of faster
movement to the next level
OUR COMMITMENT TO YOU:

 You'll benefit from our network of global communities and collaborative culture that will help you
build technical and functional skills and capabilities. And because we serve more than 19
industries globally, you'll have the opportunity to develop valuable expertise in a truly innovative
and challenging space.
 The scale of our capabilities and client engagements--and the unique way we innovate, operate
and deliver value--will give you the opportunity to deepen your existing skills even as you help
create the latest technology trends.

CALL TO ACTION:

If you have a desire to help the world's leading companies and governments, now's the time to join the
world's largest and most diversified group of technology, business process and consulting professionals.
Be part of a dynamic team of collaborative experts and help us improve the way the world works and
lives. Your career is about what you want to be and who you want to be. It's about bringing your skills,
your curiosity and your best true self to your work.
Here, you'll match your ingenuity with the latest technology to make incredible things.

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on any monetary arrangement in exchange for a job at Accenture. Accenture’s criterion for hiring
candidates is merit. Any agency, company or individual offering employment with Accenture in exchange
for money is misrepresenting their relationship with Accenture, which has not authorized any such action.
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