Praveen
Singh
praveensingh888@ymail.com
+91-9718735126
Faridabad, Haryana
SKILLS
Operating System: Windows
Server 2 0 1 9 , 7,8, 10
Laptop, Desktops, Workstation
and Printers.
Ticket Tool: ServiceNow.
VPN: Global Protect
Drive Encryption: MS Bit
locker, Trend micro-Antivirus
Directory User
PROFESSIONAL SUMMARY
To obtain a position as a System Admin with Attach utilizing
software, hardware and troubleshooting experience in order
to provide the company a solid IT support.
WORK HISTORY
CMS IT Services - IT Support Engineer
Gurgaon Haryana. 08/ 2022 – 10/2023
• Monitor all assign tickets and timely update and
resolution.
• Analyze user issues and develop necessary actions and
ensure optimal levels of user satisfaction to provide
appropriate support for same.
• Perform troubleshoot on all application issues and
recommend resolutions.
• Manage requests from internal and external clients and
resolve it through email and phone call.
• Provide solutions to Users and partners and ensure
effective deployment.
• Administer all contractual obligations for clients and
escalate issues if required.
• Troubleshoot problem reported by users.
• General servicing in system laptops and printers.
• Installing operating systems and configuring the
peripherals, components and drivers.
EDUCATION:

Sikkim Eiilm University,

06/2013 Diploma in CSE
10th • Responsible for installing, maintaining and supporting
Adarsh School Bhiwani computer communication networks (LAN & WAN).
Haryana Board
• Managing all printers.
12th
HMP High School Bhiwani • Maintaining the assets inventory.
Haryana Board • Maintaining Conference rooms.
• Managing New hires Onboarding & IT Session
• New Hire Asset fulfillment on day one.
• User Offboarding.
• Asset Management.

CCS Computer Pvt. Ltd. – Customer support

Certification: Microsoft Certified Engineer
Professional (MCP) Delhi• 10/2020 – 07/2022

Forte Solution Pvt. Ltd. – Desktop Support

Engineer
Faridabad, Haryana • 09/2018 - 09/2020

Accel Front Line Ltd. – Desktop Support

Engineer
New Delhi. 04/2015 – 09/2018

ADDITIONAL INFORMATION

Strong work ethics, taking ownership of all duties and

responsibilities.
Strong team building, conflict management, time
management and meeting management skills
Strong Interpersonal skills to build sound and healthy
reports.
Good grasping power and adapts to new systems and
environments quickly.
Creative, aggressive with integrative thinking skills, capable
of forming and maintaining positive and productive working
relationships internally and external.