DHEERAJ SINGH M
Technical Solutions Consultant at Hewlett Packard Enterprise
Professional Experience:
➢ April 2019 – Till Date – Hewlett Packard Enterprise ( HPE )
dheerajsingh340@gmail.com
+91 8884329319
Bangalore - 560022
Career Objective :
To secure a challenging position in
a reputable organization to expand
my learnings, knowledge, and
skills.
Technical Skills :
Enterprise Level storage
consultant
Storage and SAN Topology.
A fine working knowledge in
salesforce.com.
Expert in Performing
troubleshooting and providing
root cause analysis.
Basics of VMware & Hyper V
Programing Language: Basics
of Python.
A fine working knowledge on
command-line interface (CLI).
Pursuing AWS Certified Cloud
Practitioner.
M S Office .
Technical Solutions Consultant II-b at Hewlett Packard Enterprise.
Providing technical support and consultation on enterprise-level HPE storage
products like StoreWorks (MSA), StoreServ (3PAR), EVA, Store Once (back
up – offline product), Primera, Alletra (cloud-native data infrastructure
purpose-built for cloud operations) and Brocade switch.
Expertise in configuration, administration, troubleshooting hardware and
software-related concerns of the above-mentioned products.
Expertise in creating volumes, mapping volumes to the host, configuring of
the snapshots, replications, and connectivity between SAN and hosts.
Expertise in performing OS upgrades, patch upgrades, driver and firmware
upgrades on storage products, and basic firmware upgrades on servers.
Expertise in troubleshooting node (Controllers), space capacity, connectivity,
SFPs, HPE service processor, HBA, Firmware, HDD drives, controller fail-
over issues.
Good basic knowledge in troubleshooting performance-related issues, write-
back, and write-through caching techniques.
Good basic knowledge of VMware and Hyper V (creating VMs, deploying
OS)
Good basic knowledge of backup concepts like full backup, incremental
backup, differential backup, and troubleshooting failed backups.
Very good understanding of concepts like thin and thick volumes, replication
and backup, compression and de-duplication, SAN fundamentals, fiber
channel, ISCSI, and SAS technologies.
Managing end-to-end relationships and providing technical solutions to the
customer globally and a fine understanding of SLAs.
Experience in a customer-facing role, interacting with executive stakeholders,
driving customer technical implementation.
Experience in collaborating with partners, Level 2 & Level 3 engineering
teams, ERT teams, and third-party vendors to deliver high-impact solutions
and working with the customer during a live mission-critical scenario.
Grew revenue from multiple clients by mapping new hardware solutions and
new contract renewals as a solution to their business goals.
A fine understanding of Customer Satisfaction Score (CSAT), driving metrics
such as CAR: customer awaiting response, and assignment of cases and
emails based on the availability of resources and skillset.
Skills : Experience in interacting with the customers during an outage and
Excellent communication, performance impact situations and collaborating with multiple teams to
presentation, problem-solving, deliver high-impact solutions.
Working as case resolution manager, where we interact with the customers on
and management skills.
live cases to obtain valuable feedback and also to ensure that there are no
Ability to listen and
concerns expressed by the customers which may lead to customer
understand the requirements of dissatisfaction on the case.
the business and act
accordingly. Education :
Creative, motivated and 100 %
dedication Bachelor in Engineering [B.E]
Willingness to learn Nitte Meenakshi Institute of Technology
Ability to adapt to any 2015 - 2018
working environment and 6.88/10 CGPA
good in organizing corporate
events. Diploma
Leadership, team player M.S Ramaiah Polytechnic (VTU)
2012 - 2015
Hobbies : 74.5%
Photography
video editing 10th - SSLC
Sports St. Lourdes High School
Automobiles 2012
Volunteering and community 58%
involvement.

Personal Details :
DOB: 29th July 1996 Co-Curricular activities and achievements :
Gender: Male I have been recognized as an "HPE Experience Maker" for Q3-21, Q1-22,
Nationality: Indian Q2-22, and Q4-22.
Language known: Kannada, I have been a part of the ERG team, organizing events and activities in the
Hindi, English office.
I have been a part of the Inter-Tower sports fest organized in the office
Residential Address :
participating in various sports and securing first place in Cricket and Sprint.
No.14,1st Main,3rd Cross, L N
Volunteering in social initiatives organized by the office such as Indian
Colony, Yeshwantpura,
literacy projects, Planting trees.
Bengaluru -560022

Declaration :
I, hereby declare that information furnished above is true to my knowledge.

https://www.linkedin.com/in/dheeraj-singh-m-
Dheeraj Singh M
09306b117/