Somnath C.

Pardeshi
PROFILE
Expert in MS-Excel with knowledge of VBA has experience of more than 12
years as Sr. MIS Executive in various organizations. While working on various
Reports and Automations wish to step-up a ladder as Business Analyst and
utilize my knowledge About various DBMS Tool, BI Tools, And Visualizations
Applications.

OBJECTIVE
To work in a professional and challenging environment where I can use my
experience and Analytical skills to give the best output.

Contact Me on
+91 8082 149 802 ( Personal)
+91 720 809 1621 ( Home) SPECIALIZED SKILLS
Multi-tasking abilities with proficiency in organizing and managing different
Whats App tasks
+91 8082 149 802 Expert knowledge of MS-Excel
Skilled in preparing statistical and financial reports
Email me : Well verse with Excel VBA which helps in Automation of Regular Reports.
Somcpardeshi@gmail.com Ability to work on Various CRMs like SAP, Oracle, Avaya etc…
Ability of training MS Excel and MS Power Point
Address Able to work on Forecasting, Planning, Dashboards, KPIs
401, Varni Darshan,
Sector 08 Ulwe, EDUCATION
Navi Mumbai, MH S.S.C. (10th - Mar – 1998 from Maharastra State Board,Pune Division)
India – 410 206 H.S.C. (12th - Mar – 1998 from Maharastra State Board,Pune Division)
B.B.A. (Bachelor of Business Administration - From Himalayan University)
Date of Birth
02nd February 1981
COURSES
Nationality
Indian From Coursera :

Excel to MySQL: Analytic Techniques for Business

Visualization from Duke University
Application compilation of below 5 courses
• Managing Big Data with MySQL
• Increasing Real Estate Management Profits:
Harnessing Data Analytics
• Data Visualization and Communication with Tableau
• Mastering Data Analysis in Excel
• Business Metrics for Data-Driven Companies
Database
Applications
Advanced Business Analytics
from University of Colorado Boulder
compilation of below 5 courses
• Introduction to Data Analytics for business
• Predictive Modeling and Analytics
• Business Analytics for Decision Making
• Communicating Business Analytics Results
• Advanced Business Analytics Capstone

From Udemy.com
• Learn Tableau Desktop for Accurate Business Analysis
• Excel VBA programming by Examples (MS Excel 2016)
• Powerpoint 4 Video Part B - Animated Backgrounds
PROFESSIONAL EXPERIENCE
Sr. MIS Executive
Intelenet Global Services. ( Teleperformance)
(08th Nov’18 to till Date)
Intelenet® is a large global Business
Process Outsourcing player, committed to delivering
our client’s strategic goals and helping in enhancing,
broadening, and deepening the relationship to add
value.
Also Previously Part of Intelenet on :
(05-Jan-2012 to 01-Nov-2012) ,
(28-Oct.-2009 to 10-May-2011) And
(28th Jul’17 to 09th Feb’18)
Sr. MIS Executive (Team Leader),
Videojet Technologies (India) Pvt Ltd.
(22-Jul-2013 to 31-
Dec-2016)
Videojet develops
and manufactures high quality industrial printers
designed with real-world goals in mind. Videojet
Technologies (India) Pvt Ltd. has various functions.
Achievements:
Sr. MIS Executive (Team Leader), First source
Solutions Ltd. (05-Nov-2012 to 15-May-2013)
First source provides
customized business process
management to customers in
the banking and financial services, customer
services, telecom and media, and healthcare
sectors.
Sr. MIS officer, Maya Academy of Advanced
Cinematics. (11-May-2011 to 01-Jan-2012)
MAAC offers a wide range of
career-oriented courses in 3D
animation, VFX, multimedia,
graphic & web designing,
gaming, and media & maintaining the database in excel.
entertainment.
Roles and Responsibilities:
▪ Handling Team of 4 Members to Handle Various Processes of Global Customers.
▪ Responsible for daily, weekly and Monthly Reports.
▪ Attending weekly conference calls regarding performance, Revenue and service
related Issue of all regions (Pan India).
▪ Coordinating with operations on a day-to-day basis regarding the compiled data
on productivity, utilization etc.
▪ Attending conference call with clients interpret there requirements and
conceptualize solutions to meet them effectively
▪ Preparation of Various Reports for Team’s as well as Agents own Development.
▪ Maintains Various Databases.
▪ Preparing power-point slides on the site-wise data and convert them in to
statistical and graphical presentation for reviews and meetings
Achievements:
• “Top Performer – MIS “
Awarded as Top Performer – MIS for The Period of “December 2009 – February 2010” in
Internal RnR
• “I SPARKLE”
“I sparkle” is a prestigious award for Intelenet Employees as it is given on National level.
And I was awarded as Best Performer for The Period of “January 2010 – March 2010”.
Roles and Responsibilities:
▪
Handling team of nine team members those are Service Desk Coordinator and
were responsible for customer Service.
▪ Responsible for daily, weekly and Monthly Reports.
▪ Responsible for Daily , Weekly and Monthly Management Board reports
▪ Attending weekly conference calls regarding performance, Revenue and service
related Issue of all regions (Pan India).
▪ Responsible for providing KPI’s to Entire Service and Technical Team.
▪ Given Basic Excel and Advance Excel Training to other Employees on HR’s
Request.
▪ Attended Various Kaizen Processes. Responsible for its Pre-work and publishing
performance reports.
Automated various reports for the ease of working for all. Created Intranet for team Members with
help of ASP.net. Many Appreciations for Individual Data to every Individuals (With VBA as every mail
has different data)
Roles and Responsibilities:
• Handling team of five team members who are responsible for daily and weekly
reports .
• Handling capacity planning for two processes. Capacity planning is basically
taking care of headcount to handle forecasted call volume provided by client.
• Forecasting on interval wise basis to prepare Roster for production agents.
• Responsible for revenue projection on daily and weekly basis.
• Invoice preparation for two different processes.
Roles and Responsibilities:
• Coordinating with Zonal Managers for their Marketing Activity to raise Purchase
order in SAP.
• Coordinating with Vendors for Their Invoices to be submitted to Accounts team
with proper Supporting and Approval.
• Coordinating with centers to prepare Various Reports on PAN India Level and
• Preparation of Various Reports for Zones as well as centers own Development.
MIS Executive,
SPANCO bpo
(24 January 2009 to 27 Oct 2009)
Spanco BPO Services, Ltd.
provides business process
outsourcing (BPO) solutions in
India. It specializes in the BFSI
segment. The company has
operations in the international BPO market in the
United Kingdom, the United States, Europe, the
Middle East, and the APAC Region
Agency Manager,
Mac Solutions
(August 2004 to 20 Jan 2009)
Mac Solutions was a collection Agency in Navi
Mumbai and was provided collection and
recovery services to various Banks, Telecom
Companies.
Roles and Responsibilities:
• Preparing the Daily Internal Reports to understand the need for improvement,
realize the opportunity for growth and expansion of process at the Call Center.
• Maintaining a tracker for Daily/Weekly/Monthly calls trend.
• Scheduling of Agents with the help of Call flow, AHT, Service Level to meet the
call volumes and exceed service levels
• Analyze daily status reports on previous day’s activities including call volume
patterns, Average Handling Time patterns, staffing shrinkage, and any changes
initiated by the intraday team such as Paid Time Off, Vacation Time Off and
training.
Roles and Responsibilities:
• Taking Feedback from Team Leaders / Field Executives
• Responsible for daily, weekly, monthly Targets.
• Preparation of Daily reports and Creating Agency Bills
• Creating and Distributing Salary of Field Executives as Per Grid
• Preparation of Monthly Reports & Audit Documents