AIA COMPANY LIMITED

JOB DESCRIPTION
(Effective Date: 06/2022)

Company Name: AIA IT (M)

Position Title: Digital Lead

Department / Regional CTO Office

Functional Area:

Reports to: Head of Transformation

Job Grade/Level GCB 7

Work Location: Malaysia

Geographical Six Group Managed Markets; Indonesia, Philippines, Sri Lanka, Taiwan,
Responsibilities: Cambodia, and Myanmar

Position Objective: The digital lead manages the portfolio of digital assets and delivery across
customer, distribution and operations for GMM.
The aim is to achieve the digital KPIs set in TDA roadmap. This position is a
stakeholder facing role, and requires establishing and manage expectations within
the business and drive the IT teams to achieve those expectations to a high
standard. The role will require strong collaboration with business, Vendors &
technology teams to implement the digital platforms.

Roles and Digital Delivery Management -

Responsibilities
• GMM owner of the features and capabilities for digital products required to
deliver the business value and achieve target KPIs.
• Keeping the digital platforms updated with latest features based on
stakeholder feedback, market trends and emerging technology solutions.
• The delivery and roll out of working digital applications
• Enabling the adoption and usage of digital applications
• Planning the product release schedule and backlog
• Evangelizing the product vision to internal/external stakeholders
• Aligning the digital roadmap with business strategy and seek necessary
support
• Responsible for implementation within time, scope, cost, quality criteria set in
business case
Delivery Governance & Performance management
• Manage Risks and Issues prioritization for resolution
• Lead, facilitate and chair regular project meetings and follow up with team
members as required to focus on business and operational issues or technical
issues, documenting, assigning and monitoring all project issues to ensure
clearance with minimal impact to project progress.

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 • Provide input to Steering Committee Meeting.
• Adopt and share standards, tools, best practices, principles for cost, quality
and productivity improvement

Financial and Non- • Achieve usability, capability, availability targets for digital assets
Financial Measures:
• Improve customer experience, App ratings
• Achieve Straight thru processing rates for buy, service, claims

Communication Collaborate with cross functional teams across group functions, multiple business
Requirements units and vendors as required for a given product.

Minimum Job An effective digital lead will possess

Requirements:
• In-depth understanding of the digital platforms and its relevance to business.
• Authority to make accelerated decisions thereby reducing bottlenecks in
development and increase productivity.
• Agile experience and comfortable in dealing with ambiguity.
• Experience in designing and developing end to end digitalization solutions.
• Leadership skills to collaborate with multiple stakeholders across business and
technology functions, solution providers and vendors.
• Ability to lead the cross-functional squad team with support from agile coach
and scrum master
• Ability to intelligently and intuitively use “Digital, Data and AI” as a key
differentiator for driving business transformation
Education – University graduate major in business administration, MIS, Systems
and Operations Management or related disciplines
Experience – Minimum 10 years of product/program management experience in a
complex business environment, insurance and financial servicing industry
preferred
Certifications/licenses – Certified product owner, scrum master, PMI Agile, Lean
six sigma
Special skills - Agile methodologies, design thinking, UX research, Portfolio
management

Reporting Structure N/A

and Supervisory /
Managerial
Responsibilities:

I have reviewed this job description and have determined that it accurately reflects this position.

Position Holder: Department Head:

______________________________ ______________________________
Name: <<Name of Incumbent>> <<Name >>
Title: <<Position title >> <<Title of Department Head>>

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The above statements are intended to describe the general nature and level of work being performed by
incumbent assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties
and skills required of incumbent so classified. Reasonable accommodations to essential functions of the job will
be made if appropriate.