Darwin Jay Tubig

Career Objective
To be able to find a workplace where I can exercise my gained knowledge and potentials at
the fullest, that will foster fair evaluation, career growth and opportunities among
employees

Experience Contact Information

Wipro Limited Address
IT Service Desk Analyst - Production Specialist - CIS Group Lt. 54 Blk. 51 Ph. 2 Green Gate Homes
May 2022 - Present Malagasang 2-B Imus, Cavite
o Provides 1st and 2nd line support - troubleshooting of IT related problems from in- Mobile
house software and hardware.
o Working with applications/systems to undertake analysis, diagnosis and resolution of +639957185696
employee’s computer system/application problems. Email
o Act as a single point of contact for phone calls, emails, chats and Self-service tickets Darwin.jay0811@gmail.com
from employees regarding IT issues and queries.
o Handling Outbound/ Escalations/ Backlogs Tickets and working on special tasks. Education
o Handling Active Directory. Creating user accounts, reset passwords, create groups etc.
o Routing/ chasing of tickets with other resolver groups. Bachelor of Science in Information
o Logs incidents and service requests and maintains relevant records via Service Now Technology
Ticketing System. June 2013 – May 2017
Tools/Application: Service Now · Active Directory · Microsoft Office 365 · Citrix Workspace ·
Citrix Director · Mobileiron · Bitlocker · Cisco anyconnect · Splunk · Microsoft Intune · System STI College Dasmarinas – N. Guevarra St.
Center Configuration Manager (SCCM) Zone 1 Dasmarinas, Cavite.

Skills
Eteam Workforce Private Corporation
o • HighlyTroubleshooting.
Software organized and efficient.
IT Service Desk Analyst - Client: Wipro Limited | System Engineer - ICORE - CIS
o • Willing to undergo training and learn
Network Troubleshooting.
v
September 2021 – May 2022 new skills.
o Hardware Troubleshooting.
o Provides 1st and 2nd line support - troubleshooting of IT related problems from in- • Hardworking and fast learner.
o Structured
• EnthusiasticCabling.
house software and hardware. for the task assigned.
o Working with applications/systems to undertake analysis, diagnosis and resolution of o HTML5, Bootsrap, CSS. in working
• Flexible and adaptable
employee’s computer system/application problems. o Highly organized and efficient.
environment.
o Act as a single point of contact for phone calls, emails, chats and Self-service tickets o • Oralto
Willing and written communication
undergo skills.
training and learn
from employees regarding IT issues and queries. new skills.
o Handling Active Directory. Creating user accounts, reset passwords, create groups etc. o Hardworking and fast learner.
o Routing/ chasing of tickets with other resolver groups.
o Enthusiastic for the task assigned.
o Logs incidents and service requests and maintains relevant records via Service Now
Ticketing System. o Flexible and adaptable in working
Tools/Application: Service Now · Active Directory · Microsoft Office 365 · Citrix Workspace ·
environment.
Citrix Director · Mobileiron · Bitlocker · Cisco anyconnect · Splunk · Microsoft Intune · System o Oral and written communication skills.
Center Configuration Manager (SCCM)

Projects
Brickhartz Technology Inc. • Highly organized and efficient.
Customer Service - Online Casino (Gaming Account) Manulife Philippines
• Willing to undergo training and learn
May 2020 – June 2021  new
Aruba skills. Point 325 deployment
Access
•o
Hardworking andAruba
Deployed fast learner.
AP 325 for all
o Promptly responding to customer queries via email, live chat, video, phone, and
• of Manulife
Enthusiastic for thebranches.
task assigned.
social media channels.
•o Join
Flexible andAP to ArubainCentral.
adaptable working
o Identifying common problems and escalating them to management, along with
environment.
possible suggestions for improvement, wherever possible.
 • OralNetwork
Branch Refresh
and written communication skills.
o Keep records for customer interaction, process customer accounts and file
o Manulife Network
documents. redundancy.
o Processing accounts, forms, applications, and requests. o Installed cisco isr4331 and
o Providing assistance on customer regarding game mechanism, rules and process. cisco catalyst 2960x.
o Assisting customer on how to cash-in and cash-out and provide banking details.
o Maintaining customer records by updating account information.  Branch PC Refresh
o Deployment of new desktop
for Manulife branches.
o Setup of users account and
profile.
 eCompserve Solutions Corp
Character Reference
Desktop/ Network Support Engineer - Client: Manulife Philippines
• Highly organized and efficient.
May 2020 – June 2022 Joven•Espanola – 09298510610
Willing to undergo training and learn
o Handling support tickets via Service Now Ticketing System with (Network Supervisor - eCompserve)
new skills.
hardware, software and network connection issues. • Hardworking and fast learner.
Cristian Hinampas – 09455475152
o Providing IT related assistance across the company (in person, via • Enthusiastic for the task assigned.
(Network Support engineer – eCompserve)
remote or over the phone). • Flexible and adaptable in working
o Collaborating with vendors to locate and replace defective environment.
Angelico Salgado – 09178475507
components and resolve problems. • Oral and –written
(Network Engineer communication
Manulife Philippines)skills.
o Setting up end user’s account and profile.
o Handling weekly report of Desktop Support team, with hardware and Francis Librando – 09178416821
software related incidents. (Associate Support Analyst – Manulife
o Setting up end user’s workstation and deploy Laptop/Desktop. Philippines)
o Collaborating with telco for internet line upgrades and connection
problems such as internet, trunk line and direct line issues. Ace Arganosa – 09175215152
o Daily monitoring of Access points in Aruba Central. (Associate Support Analyst – Manulife
o Monitoring and reporting of branch operational downtime. Philippines)

Tools/Application: Service Now · Active Directory · Microsoft Office 365 · Bomgar · Putty · Danica Gonzales – 09176272685
SecureCrt · Aruba Central · Cisco Legacy Anyconnect · Microsoft Intune · Mobileiron· Avaya (Partnership Distribution Supervisor – Manulife
Desk phone Philippines)

Cristine Joy Arriola - 09207006217

GoAutodial Inc. (Eteam workforce – Technical Recruiter)
Junior Web Developer - Internship
November 2016 – March 2017 John Patrick Carlos – 09476235458
(Brickhartz Technology Inc. – CS Team Lead)
o Migrates previous CMS/Dashboard from old v4 version to Material
Design. Dulce Cabug-os – 09669984304
o Designing engaging and responsive landing pages. (Brickhartz Technology Inc. – HR Admin)
o Conducting website testing.
o Updating and maintaining the site.
Tools/Application: Komodo IDE· Notepad++ · XAMPP · Putty