MELES ANNEAUD

Technical support Level 2 - Verifone

Dedicated professional with experience providing technical support to end
users in a corporate environment. Proven track record of resolving complex
technical issues quickly and efficiently, while providing excellent customer
service. Skilled in troubleshooting hardware and software issues, system
maintenance, and network configuration. Adept at training users on new
applications and technologies, working with remote users, and staying
abreast of new developments in the IT industry.

Contact Experience
2020Visiongkt@gkt.com Computer Lab Technician August 2007 - January 2010

941-447-1001 State College of Florida | Bradenton

• Helped students do their class-work and/or

Tampa, FL 33613
homework
• Showing/teaching students, faculty and/or staff how
Skills to use a software
• Helped students register for classes.
XP
Sales Associate January 2006 - January 2016
Windows
Sears | Brandon
Outlook
• Led department in sales in the past 5 years
PowerPoint • Handled cash transactions
Microsoft Word • Guided and solved queries of customer
• Provided training and assistance to new associates
Notepad
• Met or exceeded all sales goals
Visual Basics
• Consistently recognized for outstanding sales and
Web design customer service
• Responded to telephone inquiries, providing quality
Amdocs service to customers and associates inquiring about
C++ the availability of products or status of orders
• Signed customers up for credit cards.
C programing
Excellent communication and multi-tasking Technical support Level 2 March 2016 - January 2018

skills developed from previous experiences Verifone | Clearwater

Excellent leadership skills, with the ability to • Diagnose mechanical, hardware, software and
take necessary actions in tasks when systems failures, using established procedures
required • Research or handle involved or complex calls as
directed
Fluent in English, Creole, and French
• Enter all call activity into Help Desk database
• Identify the causes of networking problems, using
Education diagnostic testing software
• Work with customers and service technicians to
Comptia Network January 2012
restore network devices to server
SPC Clearwater
• Used ticket system for case notes
AA in Computer Science in January 2005 • Reset passwords.
Computer Science
Internet Technical Support March 2018 - July 2018
STATE COLLEGE OF FLORIDA FL.
Spectrum, Charter Comunications | Saint
Petersburg

• Gather customer's information to determine the issue

by evaluating and analyzing the symptoms
• Troubleshoot internet connectivity with customer
owned devices
• Used diagnostic tools to troubleshoot DOCSIS Modem
issues
• Troubleshoot and configure routers
• Used ticket system for case notes
• Reset passwords.

Technical Support Technician July 2018

Icintracom | Oldsmar

• Troubleshoot and resolve LAN/WAN connectivity

issues
• Perform hardware and software upgrades when
required
• Configure and troubleshoot routers, switches, vlans,
and firewalls
• Respond to and troubleshoot employee hardware
and software questions and concerns on a daily
basis.

Technical Support TechnicianNovember 2021 - November 2023

Robert Half Technology Texas

• Configure Network Systems and credit card

mechanisms for all stores and ensure important data
is uploaded for the workday.