Nestor Serrano

San Pedro de Macorís, Dominican Republic • +1 829-639-9877 • nestorserrano2004@gmail.com

Well-trained, performance-oriented IT Technician skilled in providing professional customer support,

improving customer service, and maintaining hardware and software. Great communicator who offers
extraordinary technological expertise and a strong determination to do excellent work. Detail-oriented
professional with a highly professional attitude, exceptional critical thinking skills and strong teamwork skills.

HIGHLIGHTS OF QUALIFICATIONS

• 10 years of experience in the manufacturing industry executing Technology Projects

• Solid experience in desktop and network support.
• Solid experience in Network Projects and Structured Cabling.
• Achieved 100% interconnection of the network of computers, cameras and IP phones with more than 150
devices connected to each other in a period of less than 1 year.
• Proficient in Microsoft 365, SQL Server, Windows Server, HTML and Adobe Photoshop
• Intermediate knowledge of Virtualization in Microsoft HyperV and VMWare

SKILLS AND EXPERIENCE

Support
• Resolve incidents through online requirements using ticket systems.
• Actively monitor and remediate virus activity and security client deployment on endpoints.
• Problem resolution, including hands-on fixes at the desktop level and site visits
• Maintenance of Active Directory, Microsoft Server 2008/2012/2016, application servers and print server.
• Install, configure, test, maintain, monitor and troubleshoot computer equipment
• Evaluate and install computer hardware, networking software and operating system software
• Perform data backups and disaster recovery operations
• Troubleshoot with the 3rd party application’s technical support
Management
• Managed a Network and Structured Cabling project team of 2 engineers and 8 network technicians
• Manage and supervise IT professionals (employees and contractors) working in the IT Operations area. A
minimum of 15 years of management/leadership experience.
• Reported project progress to customers according to their requirements
• Supervise technical staff
Network
• Set up local area networks and connections to the Internet
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs),
mainframe networks and computer workstations and peripheral equipment

EMPLOYMENT HISTORY

Manager IT 2018 – 2023

Brask Plastic, Santo Domingo, Dominican Republic

• Provide technical support for hardware and software issues to employees at all levels of the
organization.
• Resolution of technical issues by phone, email, remote tools or in-person support.
• Configuration, monitoring and maintenance of cloud-based systems with Microsoft Azure.
• Help with the implementation and management of cybersecurity measures, including email
security, data loss prevention, and vulnerability management.
• Management of IT infrastructure, including network devices.
• Supervision of Antivirus and Information Protection Software operations to identify possible
threats and take the appropriate measures.
• Guaranteed data security, access to networks and security systems through antivirus, firewall,
maintenance plans, disaster recovery plans and backup plans.
 • Documentation of procedures and processes related to IT support and cloud management.
• Administration of OnPremise Computer Center, IaaS, PaaS and SaaS.
• Installation, Configuration and use of Ticket Systems for Technical Support and solution of
Hardware and Software problems.
• Management of Management Indicators for problem solving and situation analysis to innovate
and improve the infrastructure of Computer Systems and equipment.
• All user requests and requirements were collected and documented.
• The company's information and communication systems data network was evaluated,
documented and optimized with the SolarWind NPM system.
• Led and coordinated teams of design professionals in the development and integration of
architecture, hardware and software for information and communication systems.

EDUCATION HISTORY
Informatics Engineer 2006
Alejandro Humboldt University, Venezuela

Computer Technician 2001

University Institute “Nuevas Profesiones”, Venezuela

References Available Upon Request