Job Title: IT Officer

Reporting to: Programs Manager

Duty Station: Lubowa, Kampala, with occasional travel to the A4HU field office in Mityana
District.

Job Summary: The IT Officer will maintain, develop, and manage the organisation's
information technology systems and infrastructure. The Officer will ensure the secure and
efficient operation of the organisation's computer systems, servers, network devices, and
software applications.

Responsibilities:

• Install, configure, upgrade, maintain and administer IT systems, operating systems and
Active Directory objects and security policies.
• Obtain, update, and maintain documentation and licenses for all systems acquired by the
organisation.
• Troubleshoot and resolve IT issues promptly.
• Test and evaluate new technologies and roll out new applications.
• Install, configure, and maintain IP addresses, network segments, LANS, WANS, and the
Internet.
• Maintain network infrastructure and security systems, including firewalls, antivirus
software, and intrusion detection systems.
• Provide support for the organisation's website and social media platforms.
• Develop and maintain disaster recovery and business continuity plans.
• Provide support for the organisation's website and social media platforms.
• Provide staff training and support on using technology systems and software.
• Identify and recommend new technology solutions to improve organisational efficiency
and effectiveness.
• Manage vendor relationships and contracts for IT-related services and products.
• Stay up to date with emerging trends and technologies in the IT field.
• To install and ensure optimal operations of all ICT hardware, virtual systems, and
networks, manage hardware inventory, and monitor warranty and insurance.
• Operationalize data management, documentation and archiving.
• Investigate and monitor hardware and software problems and ensure necessary
maintenance and repair when needed.
• Setting up new user systems, including user accounts and profiles.
 • Ensuring the systems are up, running and backed up while performing periodic or event-
driven systems performance optimisation.
• Provide the first point of IT Support for staff, respond to callouts and escalate issues as
required, including managing the IT Service/Help Desk.
• Perform other duties as may be assigned by the Supervisor.

Qualifications:

• Bachelor’s degree in computer science, Information Technology or a related field.

• At least one year of experience in IT support or a related field.
• Excellent technical skills and knowledge of computer hardware and software systems,
network devices, and security systems.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills.
• Ability to work independently and as part of a team.

Send your application (CV and Cover Letter) to the CEO Action 4 Health Uganda at
jobs@a4huganda.org

Deadline for application: 2/05/2023