What You'll Do...

• You will lead the elaboration of process and support manuals for IT support staff and

employees and assume technical responsibility for our global Google Workspace platform.

• You will manage the global organizational structure (rights, groups and services) and create

rules to ensure a secure platform.

• You will be the central contact person for the Google Drive file service and the authorization

structures for users and groups and lead and support the technical integration of new features on

the IT Setup

• You will be the contact person responsible for coordinating, monitoring and controlling the

completion of tickets from the global IT service desk, this also includes recording and processing

faults from 1st and 2nd level support

• You will oversee the IT infrastructure hardware and software maintenance and support and lead

a team providing 2nd/3rd Level support for IT Support Technicians (Win/Mac/Android/iOs).

• You will provide 1st Level support with IT Support Technicians (as Backup Man-Power).

• You will oversee LAN and WLAN administration and support together with our Network

Engineers.

• Machine/Mobile device management and automation (i.e. JAMF, Microsoft Endpoint Manager)

and Azure and Microsoft 365 platform administration.

• You will lead and be responsible for the technical onboarding and offboarding of employees,

including the configuration of software and hardware, this also includes the creation,

administration and maintenance of employee accounts and rights.

• Furthermore, you will be responsible for the administration and data maintenance of

industry-specific tools in the media sector, design security measures and ensure implementation

of base standards to adhere to.

• You will also manage software licenses and contracts with vendors and oversee costs and

budgets regarding IT systems

• You will Implement single sign-on for our application catalogue

What We're Looking For...

• Experience in the mentioned responsibilities of 3 to 5 years.

• Deep knowledge of Microsoft Servers configuration and administration.

• Knowledge of operational security practices for IT environments.Aforementioned technical

knowledge and skills Microsoft certifications (a plus).

• A passion for learning, documenting and helping people with IT topics.

• You know about handling current PC hardware, network technology, printers and IP telephone

systems.

• Furthermore, you are characterized by a distinctive analytical and solution-oriented way of

working as well as a high level of self-motivation, willingness to perform and good time

management.

• Strong communication skills and flexibility as well as pleasure

• Relevant experience leading a team of IT Specialist / Support Engineers

• Proven experience in leading a team, preferably in a fast-paced environment

• Seasoned in the domain of Systems Administration/IT Support/IT Infrastructure

• Previous experience in managing workplace IT infrastructure in an SME (~200-500 users)

• Proven track record of creative problem solving and the desire to create and build new

processes

• ITIL Certification is a big plus

• Proven experience with Google Workspace (and Meets Hardware)

• Experience with JamfPro, Intune, Snipe-IT & Meraki infrastructure is a big plus.

What We Offer…

• As a fully remote and completely distributed team, you can do your best work from anywhere

you are the happiest

• Opportunities to get to know some of your colleagues at our offices

• Competitive salary

• Merit-based culture with substantial growth opportunities

• Trust-based work – organize your own schedule. We want to celebrate results, not hours spent

working

• Collaborative team culture where everyone's input is valued

• Subsidised gym membership subscription and other benefits

• Training and development allowance

• Regular company and team events like Summer or Christmas parties, and more! (COVID

permitting)

_Some benefits may vary due to local law and regulations.