PABLO ORTIZ RODRIGUEZ

04/02/1988

Camino Antiguo Al Ajusco 7146, San Miguel Xicalco, CDMX 14490

Home: +525513157399 Cell: +5215546929656 E-Mail: ptec.mex@live.com

PROFESSIONAL SUMMARY
PMO administration for third party clients over LATAM territory, specialized on EUC requirements and new IT implementations.

Person on charge to find/filter candidates for new client positions, professional consulting, new technologies implementation, etc.

Budgeting new projects to deliver full project implementations.

Person on charge to deliver/supervise SD departments KPI.

Sr. PM on charge to document new processes for the entire projects.

Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet
company goals.

Professional Wi-Fi & site survey analysis to perform networking renewals.

Computer technician on site with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to
dynamic environments.

Computer User Support Specialist with a gift for understanding the needs of both Business and home users.

Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to
vibrant technical support team.

SKILLS
• Project planning and development • Analytical and critical thinker
• Team building • Fast learner
• Multi-site operations • Skilled multi-tasker
• Dedicated team player • Knowledgeable in Mac systems
• Desktop and laptop remote support
• Internal components installation
• Anti-virus solutions
• Strong communication skills
• Self-starter
• Focused
• Innovative thinker
• Patient
WORK HISTORY
FEBRUARY 2013-FEBRUARY 2014
On site technician ITICON EXPERTS I Mexico
• Set up equipment for 300 employees, including installing cables and hardware.
• Installed software and operating systems on more than 500 company computers.
• Maintained accurate hardware and software inventories.
• Restored data, operating systems, files, documents and drivers.
• Trained both internal and off-site users in repairing and resolving recurring issues.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Repaired and replaced hardware, including RAM, processors, video cards, power supplier, mother boards.
• Ordered necessary supplies and parts to repair malfunctioning hardware.

FEBRUARY 2014-FEBRUARY 2016

General Onsite technician National Museum of Anthropology I Mexico
• Resolved virus and malware issues with a 80% success rate.
• Set up equipment for 500 employees, including installing cables and hardware.
• Installed software and operating systems on more than 800 company computers.
• Set up and configured hardware and software on company equipment.
• Maintained accurate hardware and software inventories.
• Restored data, operating systems, files, documents and drivers.
• Built and repaired DELL, APPLE and LENOVO computers.
• Trained both internal and off-site users in repairing and resolving recurring issues.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Repaired and replaced hardware, including RAM, Mother Board, Video card, HDD, display.
• Installed system software, including MAC OS, Windows Server (2003, 2008, 2012), LINUX.
• Ordered necessary supplies and parts to repair malfunctioning hardware.

FEBRUARY 2016-FEBRUARY 2017

FTE INTOSYS NOVARTIS PROJECT I Mexico
• Resolved 25 to 35 technical support inquiries per day.
• Set up equipment for + 800 employees, including installing cables and hardware.
• Installed software and operating systems on + 950 company computers.
• Set up and configured hardware and software on company equipment.
• Maintained accurate hardware and software inventories.
• Restored data, operating systems, files, documents and drivers.
• Trained both internal and off-site users in repairing and resolving recurring issues.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Ordered necessary supplies and parts to repair malfunctioning hardware.

MARCH 2017-CURRENT
Sr. PM INTOSYS I Mexico
• Coordinated design meetings and decisions across all internal departments and teams.
• Coordinate projects across LATAM & NA.
• Supervise SD ticket attention according to delivered process.
• Monthly invoice reports.
• Drafts, communication matrix, attention process, P&L creation for each project.
• International translation service.
• Directed planning, budgeting, vendor selection and quality assurance efforts.
• Supervised the work of different projects team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be address.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
EDUCATION
CURRENT
Administrative IT Systems: IT
UVM-Mexico

CURRENT
Nanotechnology & Molecular Engineering: Biotechnology
UDLAP-Mexico