Syed Ahsan Ali

Mobile +91-7447639928
+91-7249018285
Email: ahsanalioo9@gmail.com

Desktop and Network Support Specialist

Professional Summary:
Hard-working Desktop & Network Support Analyst who works tirelessly to stay up to date on
the latest technology innovations. Adept at utilizing existing networking platforms developing
outsourcing plans and maintaining upgrade projects.
Technical Proficiency

 Windows Server Administration (Windows 2003, 2008 & 2012)

 Install Configure, and Maintain Network service s, equipment and devices.
 Active Directory Administration.
 TCP/IP Network Troubleshooting.
 Server hardware planning & implementation, troubleshooting and maintenance.
 Installation, Configuration, Administration, Maintenance and Technical Support for Windows XP,
VISTA, 7, 8, & 10 platform.
 Troubleshoot software and hardware & Network Problem for The PC Users.

Personality traits
 Listening actively and carefully to the opinions and ideas of others.
 Dealing effectively with highly stressful situations.
 Maintaining knowledge of emerging networking technologies.
 Able to drive results with a sense of urgency relative to the end user.
 Willing to work out of hours.
 Can perform all duties with minimal supervision.
 Excellent team player with good communication skills.
 Flexible with excellent and presentation skill.

Key Responsibilities Handled:

 Install Configure, and Maintain Network service s, equipment and devices.
 Manage User Accounts, Permission, Email, Antivirus and Anti Spam.
 Responsible for the inventory, installation and configuration of IT infrastructure equipment
Dell, Hp & Acer Desktops and laptops, company’s mobile devices , Cisco routers.
 Monitored/worked and assigned trouble tickets within IT Helpdesk.
 Created and deleted Users accounts in company directories updated and maintained the
projects phone directory.
 Provide Call Support For the Customers to Fix the Issue.
 Documents network problem and resolution for future reference.
Career History:
AR Computers & IT Solution Services
Nanded (MS) India
Nature of Job : Desktop & Network Support Specialist
Period: Aug 2018 to Till Date

Future Plus Facility Management.

P.O.Box 172285
Al Nahada-1 Dubai UAE
Nature of Job : Desktop and Network Support Analyst
Period: April 2018 to July 2018

Trimaex IT Infrastructure & services Limited

Mumbai (MS) India
Nature of Job : Desktop and Network Support Specialist
Period: March 2014 to June 2014

Jeraisy computer and communication services

(KING FAHAD SPECIALIST HOSPITAL, DAMMAM)
DAMMAM, K.S.A
Nature of Job: Desktop and Network Support Specialist
Period: May 2011 to OCT 2013

Al Khaleej Computers & Electronics System

(KING FAHAD SPECIALIST HOSPITAL, DAMMAM)
DAMMAM, K.S.A
Nature of Job: Desktop and Network Support Analyst
Period: Apr 2007 to May 2011
(SAUDI CUSTOMS)
Riyadh, K.S.A
Nature of Job : Desktop and Network Support Analyst
Period: Oct 2005 to Apr 2007

Duties & Responsibilities

 Responsible for scheduling organizing and executing all software and hardware upgrades.
 Responsible for maintaining the IT inventory of all hardware and software components.
 Responsible for maintaining the asset management program that applied to IT equipment loaned to
field worker.
 Managed the overall administration of Windows System applications.
 Performed various troubleshooting and maintenance operations in Windows Server environments.
 Installation, Configuration, Administration, Maintenance and Technical Support for Windows XP,
VISTA, 7, 8, & 10 platform.
 Setup and administration domain user account and groups to enable users.
 Configuration of Microsoft Outlook for End-Users.
 Creating and Marinating Domain and Workgroup Networks (Crimping, Cabling etc).
 Technical Support and the Preventive Maintenance to the existing clients.
 Provide full Hardware & software support to all Server IBM, Dell, HP and Desktops & Laptops
with their installations and maintained according to company polices.
 System preparation, configuration and upgrade for the new clients.
 Installation and Support of LaserJet & Dot-matrix Printers, Network printers and Scanners
Technical Support to the existing clients.
 Providing on site Telephonic & Online support for customers.
 Backup and Restore data on servers and hard disks in order to prevent data loss.
  Configure hardware and operating system settings, configure services, and diagnose
hardware problem.
 Solving client / server connectivity problems.
 Installation, configuration and troubleshooting of hardware, software and peripherals.

I have successfully taken charge of the above duties and responsibilities.

Education Qualification:

 Bachelor of Science in Information Technology (BSCIT).

Professional Certifications:

 MCITP - Microsoft Certified Information Technology Professional.

Windows Server 2008 (Microsoft ID: 8132902)
 MCSA – Microsoft Certified Solution Associate.
Windows server 2012 (Microsoft ID: 11796672)
 CCNA – Cisco Certified Network Associate. (Zoom Technology)

Academic Qualifications:

 Diploma in Information Technology from CARE Computers.

 Diploma in Hardware Engineering & LAN Management. From CARE.
REFERENCES:

Mohammed Mahmoud: System Engineer, King Fahad Specialist Hospital Dammam, KSA.

Email: Mohamed.mahmoud@kfsh.med.sa Mob:+96650240932 Tel: +966-3-8431111

2) Saad Khamees Dossary: Head of project management department, Information Technology. King Fahad
Specialist Hospital, Dammam, KSA.

Email: saad.dossary@kfsh.med.sa Mob: 00966559009989 Tel-+966-3-8431111

Passport Details:

 Passport No : K8732197
 Date of Issue : 08/10/2012.
 Date of Expired : 07//10/2022.
 Place of Issue : RIYADH K.S.A

Personal Details:

 Father Name : Syed Khurshid Ali

 Date of Birth : MAY 1st 1981.
 Marital Status : Married.
 Religion : Muslim
 Languages Known : English, Arabic, Urdu, Marathi and Hindi

I have certify above information given is true and court to the best of my knowledge and belief.

SYED AHSAN ALI