Amro Eldahshan

Personal info
Date of birth: 02/11/1984
Nationality: Egyptian
Address: Dubai, United Arab Emirates
Phone number: 00971503159330
Email address: amroeldahshan@icloud.com

Profile
To build a fruitful and professional career, in a competitive environment where i can develop my skills and improve
my performance to achieve self-realization and to serve my community.

Work experience
Emirates Integrated Customer relation officer 06/2018 – present
Telecommunications Customer Relationship Management (CRM) data –
Company-du
Dubai Establishing and maintaining relationships with individual and business customers
United Arab and provide assistance with problems they encountered through various sources —
Emirates such as the company’s website, live chat, social media and email – make sure that
customer inquiries and complaints are handled in a timely and organized manner and
that satisfaction and loyalty are maximized. 
Provide exceptional customer service promoting products and services and Giving
suggestions for product improvement
Resolving problems and assisting customers by handling account related inquiries.
Accurate data input and maintenance of client information in CRM system.
Responsible for activities regarding sales, customer acquisition, promotions &
maximizing revenue.
Liaising with other departments in ensuring that services are been rendered
satisfactorily and on time to meet customer's expectation.
Identify a customer's needs and budget and sell him the appropriate offer or product
and explain the features, guidance and knowledge.
Generally Managing and Maintaining and developing relationships with existing
customers in person and via telephone calls and emails, Monitor accounts and sought
opportunities to further develop client relationship.

DHL Express UAE Service point advisor 06/2014 – 05/2018

Abu Dhabi
United Arab Responsible for achieving revenue targets of the Service Point, through effectively
Emirates promoting and selling DHL’s products and value-added services.
Responsible for answering customer inquiries across the counter, ensure that
collection and deliveries of shipments are processed as per network standards and
provide a competent, courteous, efficient and proactive point of contact for customers
both internal and external.
Process all shipments accepted at the counter accurately and enter relevant data so
as to ensure perfect airway bills thus offering DHL’s most suitable service to the
customer
Promote and sell DHL’s value-added services such as Insurance, Import Express and
TDD and participate actively in the Sales Lead program to contribute to the country
revenue
Highlight opportunities and suggest solutions to improve DHL’s procedures,
technology and service so that DHL can provide continuously universally high level of
service to all customers.
 Work experience
Work effectively both individually and as part of a team to achieve both individual and
department goals and objectives and strive consistently to promote a positive team
spirit
Deal competently with customer complaints and take all possible actions to resolve
the issue to their fullest satisfaction with minimal intervention of team leaders
Ensure all shipments are manifested by end of each shift and also ensure all
documents and invoices pertaining to WPX shipment.
Keep record of the supplies and submit to accounts a cash summary of the total cash
sales at the end of each day.

Pullman city center Front office receptionist 04/2012 – 04/2014

hotel and residence
Dubai Helping the guest for making their booking – support to reservation department &
United Arab working at the reception for check in the guest 
Emirates Handling incoming and outgoing call & faxes & mails, Following up customers
complaints till resolution.
Provide guests with up to date hotel information, and F & B promotion & hotel features.

Education
Social work Bachelor of social work 09/2002 – 05/2007
Banha
Egypt

Skills
Language Personality
English  Excellent verbal 
Arabic  communication skills,Proven
ability to work under pressure
in a fast paced, time sensitive
environment, Passion to
provide excellent Customer
Service, Excellent planning and
organizing skills, Good team
player, Strong problem solving
capability,Desire to get the job
done