Prashansa Masih
Service Delivery Consultant
+91-97177-28957
Summary
Dedicated working professional
providing quality execution of
operations. Experienced Specialist with a
demonstrated history of working in the
information technology and services
industry. Skilled in Digital Marketing
Experience, Dispute Resolution, Digital
Marketing, Microsoft Office, and Dispute
Settlement. Strong professional
graduated from Jesus and Mary College.
Experienced in client facing roles and
bringing forth a valuable industry
experience. Currently serving as a
Service Delivery Consultant in a
Recruitment agency and focused on
ensuring client satisfaction and delivery
of tasks allocated with managing
different company projects assigned.
Catering to specific client needs from
providing them with candidates for
various job openings and related data to
handling the candidates queries and
escalations. Currently supporting Life
sciences division of the agency and
creating databases for auditing purpose
and fulfilling the changing client
requirements.
Education
Jesus And Mary College (University
Of Delhi)
BA(Hons)-Sociology
2016-2019
Schooling:
12th: Holy Child Auxilium School-2016
10th: Holy Child Auxilium School-2014
Prashansamasih98@gmail.com https://www.linkedin.com
/in/prashansa-masih-
4217a41a8/
Experience
September 2021-Current
TalentBurst, an Inc 5000 company
SERVICE DELIVERY CONSULTANT
Overseeing the process of recruitment from the time a candidate gets hired and
making sure that all the client requirements are complete till the time a candidate is
onboarded while handling escalations in between for specific clients. Handling projects
assigned with different clients and completing these projects in the given timeframe
while coordinating with internal departments. Making sure that the client portals such
as VNDLY, Kantola, Medtrainer are updated with accurate details for the candidates
that have been assigned to them. Currently working on the Life Sciences division of the
Company and fulfilling JAHCO requirements.
American Express December 2020-September 2021
DISPUTE AND FRAUD SPECIALIST
I worked as a fraud and dispute specialist and assisted card holders with disputing
charges and account protection along with overall account management. Assisting
Card members with fraud charges on their account and taking the necessary steps to
make sure the account is protected from future fraudulent activities by educating the
card member as well as generating sales and upgrades of their cards.
FIS Global September 2019-December 2020
GOOGLE ADS SPECIALIST
I worked as a Google Ads Specialist where I engaged with budding advertisers and
assisted them with creating digital campaigns based on their campaign goals on the
Google domain. Assisting them in making valuable changes and providing inputs in
the ads that they created. Resolving issues related to the Ads community with Google
Experts and making sure the escalations are handled properly
Key Skills
Fluent in English and Hindi.
Managing clients and ensuring consistency and clarity.
Crisp communication and quick learning
Team Management and Problem Solving
Handling Client escalations and fulfilling their project requirements
Excellent Time management skills and working under pressure.