LUIS FERNANDO RIVERA ANDONAIRE

CUSTOMER SUCCESS

942-642-556 luferiando@gmail.com Lima, Perú

ABOUT ME I am a goal-oriented, analytical, creative and adaptable to change person. I

am motivated to build lasting ties with clients and lead projects to success.
I seek to share and acquire more knowledge, adding leadership to the work
team.

WORK Customer Success Specialist

EXPERIENCE Smart Doctor | Aug 2021 - Jun 2023
Responsible for the key customer retentions and growth targets, and work
alongside customer support and Product teams to improve satisfaction.
Creating the onboarding process and handoff for new customers.
Working with customer to set goals and schadule for the wellness projects
making sure we can always measure their success.
Working closely with other areas like sales, TI, product and marketing for taking
feedback from the customers.
Working with the sales team to help identify when there may be opportunities
for growth within an account.
Building and developing internal processes that will help us scale the team,
implementing KPI’s and metrics for internal and external clients.

Management Assistant - General Management

Industriales Quiñones SAC | Feb 2020 - Jul 2021
Updating and maintenance of warehouse.
Quotation, sale and advice on industrial instrumentation and automation
equipment.
Advice on the use of infrared temperature measurement equipment
(temperature guns and thermographic cameras).
Analysis and thermographic reports.
Purchase and import of equipment (national and foreign).

Bank Promoter Service

Banco De Crédito Del Perú | Jul 2017 - Dic 2018
Retail banking operations such as disbursements, payments of
services and financial obligations.
Assistance in administrative activities before and after
agency opening.
Balance and closing of cash in box.
Assistance in supply and balance of cashier in agency.

ACADEMIC Señor De Sipán University

INFORMATION Bachelor of Industrial Engineering | 2016

Project Management: Asana, ClickUp, Monday, Ms Project, Notion

INFORMATIC
Colaboratives Platforms: Slack
SKILLS
Microsoft Programs: Word, Excel, Visio
I have strong technical aptitude, with the ability to quickly learn,
PERSONAL SKILLS understand, demonstrate and analyse software solutions to generate a
solid and lasting relationships focused on objectives, solving problems
and oriented to clients.

Spanish: English:
LANGUAGES Advance

Native