RY ROHIT YENIGALLA

Tarneit, VIC 3029 0474785364 rohit.yenigalla@gmail.com

PROFESSIONAL Knowledgeable and dedicated professional with extensive experience. Solid

SUMMARY team player with outgoing, positive demeanor and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and contribute to
company success. Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing
relationships, cultivating partnerships and growing businesses.

SKILLS Calm and Professional Under AutoCAD, STAAD Pro

Pressure Microsoft Office
Efficient and Detail-Oriented Strong Analytical and Problem
Data Entry and Maintenance Solving Skills
Creative Problem Solving White card
Document and Records
Management

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 11/2016 to CURRENT

Jasbe | Tarneit, VIC
Maintained customer satisfaction with forward-thinking strategies focused
on addressing customer needs and resolving concerns.
Provided information regarding charge accounts and loyalty programs.
Answered constant flow of customer calls with minimal wait times.
Consulted with outside parties to resolve discrepancies and create
effective solutions.
Cultivated customer loyalty, promoted repeat customers and improved
sales.
Operated office-type machinery and binding equipment to efficiently
support customers.

TRAFFIC SURVEY 02/2017 to 10/2017

Matrix | St Albans, VIC
Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting.
Managed quality assurance program, including on-site evaluations,
internal audits and customer surveys.
Performed duties in accordance with all applicable standards, policies and
regulatory guidelines to promote safe working environment.
Assessing the volume of traffic, depending on the time of the day.
Carried out day-day-day duties accurately and efficiently.
 SALES REPRESENTATIVE 03/2016 to 11/2016
SIQ | Cremorne, VIC
Developed and delivered engaging sales presentations to convey product
benefits.
Recommended accurate and effective solutions to customers after
identifying problems.
Met with existing customers and prospects to discuss business needs and
recommend optimal solutions.
Boosted brand awareness, implemented promotional campaigns and
employed sales tactics as part of territory development.
Leveraged proven sales methods to increase revenue and surpass sales
objectives.

EDUCATION Masters | MASTER oF CONSTRUCTION MANAGEMENT 11/2017

(PROFESSIONAL)
Deakin University, Geelong, VIC

Bachelor of Engineering | Civil Engineering 11/2014

Sathyabama University, Chennai, INDIA