Shania Ellens Novita

DKI Jakarta 12240 | https://www.linkedin.com/in/shaniaellensnovita/ | +6282171748028 | shaniaenovita@gmail.com

PERSONAL SUMMARY
AREAS OF EXPERTISE
A highly motivated, confidentindividual with exceptional multi-tasking capabilities and
able to work in a target driven, busy cell centre environment. Hardworking with
Marketing And Business excellent attendance and punctuality records who can work equally well alone or as part
Development of a team. Can communicate eectively with people from diverse backgrounds and would
be an assetto any employer who respects loyalty and responsibility. Keen to find a
Query resolution challenging position within an ambitious employer where I will be able to continue to
increase my work experience &develop my abilities.
Data analysis
WORK EXPERIENCE
Customer service
Teleperformance Indonesia
Data warehousing systems
Client Service Representative July 2021 - Present
Office administration  Managed to become a top performer 2021 during 5 months of working
 Understand and appropriately use or apply the pricing system and company
Up selling
policies.
 Identifying and escalating priority issues or client complaints.

PROFESSIONAL  Sending emails to clients answering their enquiries and arranging appointments for
engineers to attend premises & make repairs.
SEO101 : How to Make a
Website Exist on Google
Front Page by Skill PT SR 12 Skincare
Academy Digital Marketing Consultan February - July 2021
 Make as many sales as possible in a day, creating promotional content both videos
Python Fundamental for
Data Analyst by DQLab and photos and conducting promotions online and offline with customers.
 Improvement opportunities in workflow and suggesting solutions, liaising
effectively with other internal and client teams

Cipta Prestasi
PERSONAL SKILLS
Head Of Public Relations October 2020 - February 2021
Analytical
 Coordinate youth empowerment and leadership programs in 21 provinces with 34
People skills volunteers.
 Oversees the expansion of 4 programs (including capacity building, community
Team orientated development and campaign management) serving more than 500+ beneficiaries.

Articulate & tactful ACADEMIC QUALIFICATIONS

Hard working Universitas Andalas CUMLAUDE

Bachelors Degree Physics 3.71 / 4.00
Attention to detail
 Student Exchange to Economics and Businees, Jenderal Soedirman University,
Confidence KAMPUS MERDEKA PROGRAM, 2020
 Outstanding student at Andalas University 2019- 2020
 Recipients of international ASTRA and government scholarships 2017-2021

PROJECTS
CIMB Niaga Project
 The social movement initiated by CIMB Niaga, which aims to build the positive
character of Indonesia's young generation and has successfully passed 98 student
applicants throughout West Sumatra.