Shania Ellens Novita

Jakarta 12240 | https://www.linkedin.com/in/shaniaellensnovita/ | +6282171748028 | shaniaenovita@gmail.com

PERSONAL SUMMARY
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy cell centre
environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can
communicate e ectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.
Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my
abilities.

EXPERIENCES
Teleperformance Indonesia
(July 2021 - Present)
Clien Service Representative

Managed to become a top performer 2021 during 5 months of working

Understand and appropriately use or apply the pricing system and company policies.
Identifying and escalating priority issues or client complaints.
Sending emails to clients answering their enquiries and arranging appointments for engineers to attend premises & make repairs.

PT SR 12 Skincare
(February 2021 - July 2021)
Digital Marketing Consultan

Identifying improvement opportunities in workflow and suggesting solutions, liaising e ectively with other internal and client teams.
Creating promotional material as video or photo

Cipta Prestasi
(October 2020 - Present)
Head Of Public Relations

Carry out strategic planning regarding publications and campaign

Provide and provide information data about new promotional opportunities and campaigns to clients

EDUCATION

Universitas Andalas (August 2017 - February 2021)

Bachelors Degree Physics 3.71/4.00
Student Exchange to Economics and Businees, Jenderal Soedirman University, 2020
Outstanding student at Andalas University 2019 and 2020
Recipients of international ASTRA and government scholarships

PROFESSIONAL
(April 2020 - Present)
“SEO 101 : How to Make a Website Exist on Google Front Page”
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(December 2021 - Present)

Python Fundamental for Data Science
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PROJECTS
Cimb Niaga Project
https://www.cimbniaga.co.id/id/personal/index

The social movement initiated by CIMB Niaga, which aims to build the positive character of Indonesia's young generation and has successfully
passed 98 student applicants throughout West Sumatra.

SKILLS

Marketing And Business Development, Query resolution, Data analysis, Customer service, Data warehousing systems, O ice administration, Up
selling.