Seeking a challenging position, where customer care &

hospitality can add value, achieve personal excellence and steady

growth. To be part of a working team, contributing and
enhancing my developments to achieve new heights in the field
of hospitality and Customer Service, to work with organization
that gives me ample scope for value addition in terms of
knowledge and experience while making positive contribution
towards the accomplishments of organizational goals.

Kristine Jane S. Api Educational Attainment

398 Tres de Abril, San Nicolas
Cebu City, 6000
Mobile: 09530539595
Email: apikristinejane@gmail.com
Skills:
 Customer focused
 Effective team working skills
 Excellent interpersonal
and communication skills
 Exceeding business objectives
 Can work under pressure
 Can adapt to a changed work
environment
 Experience of having worked in a
multi ethnic and multi-cultural work
 Diplomacy and sensitivity
when working with clients
 Skilled in MS Office
2014-2018
Central Mindanao University
Musuan, Bukidnon, Philippines
Degree:
Bachelor of Science in Home Economics
(Major in Food Business Management)
Certifications:
Cookery NC 11
Training and Seminars:
 Greenwich Pizza Making Camp

th
4 Philippine Association of Food
Technologist Mindanao Summit
 Basic Fondant Workshop
 Mixology and Flair Bartending
Master Class

Professional Experience:
Personal Information:
 Nationality : Filipino Customer Service Representative
Samsung Service Center
 Civil Status: Single
Cebu City, Cebu Philippines
 Height: 5’1 June 2021 – Present
 Weight : 45kg
 Age: 24
 Language Spoken : English and ROLES AND RESPONSIBILITIES:
Filipino

 Serves customers by providing

Samsung product and service
information and resolving product
and service problems.
  Maintains customer records by
updating service order information.
 Resolves product or service
problems by clarifying the
customer’s complaint, determining
the cause of the problem, selecting
and explaining the best solution to
solve the problem.
 Troubleshoot and provide Initial
Quality Test
 Recommends potential Samsung
products and services.
 Contributes to team effort by
accomplishing related results as
needed.
Customer Service Specialist
(May I Help You)
Dubai International Airport
Dubai, United Arab Emirates
October 2019 – April 2020
ROLES AND RESPONSIBILITIES:
 Be the first point of contact for
customers and clients, and providing
them with the highest service
standards to ensure the Dubai
International Airport has a good
reputation and good feedback is
received
 Able to demonstrate a high standard
of customer service
 To provide a welcome service to
passengers at Check in, Arrival and
other customer service touch points
and to assist in smoothing the
customer journey through the airport
 Implementing the Dubai Airport
Policy and Procedure
 Maximize quality of customer
service-provide various customer
service support to the customer and
clients required while assigned in
specific area at the Check in
counter/Departure/Lounge/Arrival/
Transfer desk etc.
 Liaise with all different stakeholders
of Dubai Airport (Emirates, Fly
Dubai, Dnata, Police etc.)
 Ability to act on own initiative
 Dealing and finding the solutions to
issues and problems
 Positive attitude, energetic approach
and self-motivated
 Capable of influencing the opinions
of customers
Cinema Assistant
Alturas Group of Companies (AGC)
Tagbilaran, Bohol Philippines
August 2018 – May 2019
ROLES AND RESPONSIBILITIES:
 Performs basic customer service duties
like taking tickets or admissions, dealing
with questions about pricing and
promotions, and performing usher duties
 Execute basic maintenance, sweeping
popcorn and debris off the theatre floor,
picking up other trash and returning
items to the lost and found
 Completing refund transactions, issuing
gift cards and answering questions
about movie times and release dates are
the other core responsibilities
 Organizes lines for major movie
releases, acts as a security guard during
the movie and walks through the movie
several times each showing, ensuring
patrons are safe and the room is secure.
 Assisting with sales, taking cash,
credit and debit cards, and balancing a
cash register at the end of a shift are
typical duties of a movie theatre
 Attendant working a shift at the
front desk.
Banquet Server
Bellevue Hotel and Resorts
Panglao, Bohol Philippines
July 2018 – August 2018

ROLES AND RESPONSIBILITIES:

 Set up for events by putting out tablecloths and place settings, arranging table placement
and setting up a buffet
 Carrying plates of food on trays and serving guests
 Keep glasses filled; remove each round of plates and replenish utensils
 Perform cleaning tasks and breakdown of service
 Maintain high standards of safety and cleanliness
 Adhere to grooming and appearance standards

Intern in Purchasing and Cost Control Office

Waterfront Insular Hotel
Davao, Philippines
January 2018– May 2018

ROLES AND RESPONSIBILITIES:

 Collect purchase orders and purchase requisitions

in order to order materials, goods and supplies.
 Fax purchase orders
 Review inventories and order as required.
 Interact with the suppliers on a day to day basis.
 Review deliveries against the orders.
 Track the status of any orders.
 Ensure that any invoices are sent to accounts for payment.
 Produce and maintain all reports.
 Making the office neat and tidy

I affirm that the information that I have provided above with my curriculum vitae are truthful
and reflects my personal experience.

KRISTINE JANE SOBRADO API

Applicant