APPLE GRACE L.

DACOCO

PROFESSIONAL SUMMARY:

 I’m energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues.

Dedicated to the job and attentive to detail skills to boost efficiency.

PROFESSIONAL SKILLS:

 Attention to Detail

 Active Listening Skills

 Improving Customer Experience

 Building Customer Loyalty

 Positive Attitude

 Bilingual Customer Support

 Time Management

 Interpersonal Skills

PROFESSIONAL EXPERIENCE:

SUPPORTZEBRA (FBC COMPANY) – CAGAYAN DE ORO CITY 07/2022 - PRESENT

TALENT ACQUISITION ANALYST

 Sourcing

 Screening applicants

 Creating a recruitment strategy

 Posting Job Ads to all kinds of online platforms

 Screening resumes and CV’s

 Performing interviews

 Making calendar invites and coordinating interviews

 Conducting company assessments

THE STAFFING NINJAS (TSN) – CAGAYAN DE ORO CITY 01/2022 – 7/2022

RECRUITER

 Determining staffing needs

 Creating a recruitment strategy

 Screening resumes

 Performing interviews.

 Coordinating interviews

 Conducting company assessments

 Finding the best candidates

TELEPERFORMANCE PHILIPPINE – CENTRIO MALL CAGAYAN DE ORO 08/2017 – 12/2021

CUSTOMER SERVICE REPRESENTATIVE

SUBJECT MATTER EXPERT

 Responsible  for managing various customer issues depending on account assignment

 Responsible of the transactions that can be related to billing and collections support, client inquiries, product support or inbound sales

 Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and

polices are applied

 Accurately represent their business units' needs to the project/program team

GADGET CARE SERVICES – LIMKETKAI MALL CAGAYN DE ORO CITY 11/2010 – 08/2017

SERVICE MANAGER

 Oversee and guide all activities of the Service team

  Coordinate with management to ensure company best practice and opportunities

 Ensure team follows best practices and maintain service level agreements

 Monitors department issues and client complaints

 Develop problem management and service improvement plans

BAYWATCH FUN AND DIVING CENTER – PANGLAO, BOHOL 02/2009 – 09/2010

SECRETARY

 Ensuring meetings are effectively organized and minute. Liaising with the Chair to plan meetings

 Maintaining effective records and administration

 Upholding legal requirements

 Communication and correspondence

EDUCATION:

LIBONA NATIONAL HIGH SCHOOL 2001 - 2005